Senior Vice President, Consumer Lending
Current
Mar 2023 - Present
AeroLeads people directory · profile
Thomas Murphy, Mba Email & Phone Number
✦ Lending and Bank Operations Executive ✦ Customer Focused Business Leader ✦ Strategic and Innovative Tactician ✦
at
Newburyport Bank
1 work email found
@newburyportbank.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
✦ Lending and Bank Operations Executive ✦ Customer Focused Business Leader ✦ Strategic and Innovative Tactician ✦
Location
Greater Boston, United States, United States
Who is Thomas Murphy, Mba? Overview
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Quick answer
Thomas Murphy, Mba is listed as ✦ Lending and Bank Operations Executive ✦ Customer Focused Business Leader ✦ Strategic and Innovative Tactician ✦ at Newburyport Bank, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at newburyportbank.com and a matched LinkedIn profile for Thomas Murphy, Mba.
Thomas Murphy, Mba previously worked as Senior Vice President, Consumer Lending at Newburyport Bank and Vice President of Consumer Lending at Newburyport Bank. Thomas Murphy, Mba holds Mba, Masters Business Administration from Questrom School Of Business, Boston University.
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*@newburyportbank.com
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Profile bio
About Thomas Murphy, Mba
As a financial service executive who firmly believes that success and sustainability in financial services align with essential core values. Trustworthiness, reliability, empathy, and tenacity are all key to understanding the changing needs of the customer, and then translating those needs into effective products. I also believe that an informed customer is a better customer, and that time spent talking to and educating current and prospective customers is an investment that delivers a high rate of return (see Boston Globe article in media links). Throughout my career, I have applied these convictions, with great success, to all aspects of my leadership roles. I’m here to serve, to improve the customer experience, to innovate and find solutions, to perform rigorous analysis, to eliminate inefficiencies, and to enable each of my team members to optimize their own performance.My strengths:✦ Business strategy: identifying customer needs, developing, implementing and managing innovative and responsive products, dedicated to process improvement✦ Customer experience: researching and analyzing the market, creating financial awareness, building trust and achieving higher retention ✦ Growth: grew annual loan originations from $23 million to over $1/2 billion in less than 10 years✦ Leadership / management: ability to assume responsibility, make decisions, juggle priorities, build and develop a team, communicate with the C-suite and the customer, delegate effectivelySpecialties: Lending, Credit, Loan Portfolio Management, Consumer Financial Products, Business Strategy Development, Credit Card Lending, Lending Operations, Team Leadership and Development, Risk Management, Marketing, Digital Transformation, Business Development, Lending Product Development, Credit Portfolio Risk Modeling
Listed skills include Business Development, Customer Retention, Financial Services, Management, and 45 others.
Current workplace
Thomas Murphy, Mba's current company
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8 roles · 30 years
Thomas Murphy, Mba work experience
A career timeline built from the work history available for this profile.
Vice President Of Consumer Lending
Feb 2019 - Feb 2023
Senior Vice President Of Consumer Lending
- Reporting directly to the CEO as a member of credit union’s executive team and responsible for overseeing originations and servicing of all consumer, auto, credit card, and student loan portfolios and business.
- Outpaced peer CUs ($0.5 - $1.25 billion assets) in FY17 by key credit card portfolio metrics such as a 10.6% growth of portfolio balance, a 28.7% penetration rate, and a 7.2% increase in card spending
- Increased annual student loan originations over 200% in AY18-19 via the successful design, promotion, and rollout of four new programs built upon a portfolio growth of 10.5% in FY17
- Managed the development, implementation, and promotion of new and re-packaged financial education and complimentary products for critical employee groups at the various Harvard teaching hospitals
2016 - 2018
~2 yrs
Vice President Of Consumer Lending
- As a member of the credit union's executive team, I reported to the CEO and directed and coordinated consumer lending activities within the credit union while ensuring compliance with credit union policies.
- Incorporated enhanced utilization of internal and third-party data analytics which improved loan portfolio management, robust risk-based loan pricing, and increased overall share of wallet
- Improved consumer loan and credit card origination efficiency via implementation of a system to segment automatic credit decisions, automate triggered messaging and introduced e-signature documents
- Successfully led the integration of the credit card, student loan, and consumer loan staffs into a cohesive inspired team which improved efficiency and increased member satisfaction as well as NPS scores
2014 - 2016
~2 yrs
Director Of Student Services
- Reported to the credit union's CFO; developed, implemented, and managed student accounts, student loans, products and services, including; membership, lending, student deposit accounts and financial education for the.
- Successfully developed and implemented a growth strategy which resulted in a four-year CAGR of 39%
- Developed and managed a program for a comprehensive international repayment and collection system which effectively resulted in an annualized charge-off rate of 0.32%
- Designed loan policies and vendor monitoring procedures which became structural for the organizationServed as primary liaison with Harvard University financial aid officials concerning student loan program development.
2010 - 2014
~4 yrs
Svp, Huecu, Student Loan & Banking Services
2016 - 2018
~2 yrs
Director Of Programs And Operations
- Reported to the Executive Director and coached a cross-functional team of twenty associates which provided customer service, loan originations and servicing, sales, marketing, and public relations
- Increased annual loan origination volume from $29 million to over $500 million within 10 years
- Successfully managed and serviced a multi-program portfolio worth $2.5 billion
- Renegotiated multi-year vendor contracts for loan originations and servicing which resulted in a 43% decrease of the annual vendor costs within the organization
- Oversaw the development and scaled expansion of college planning and financing education services for students and families which has been identified as a national model by the College Board
2001 - 2009
~8 yrs
Director Of Loan Operations
Led team and managed the activities of outsourced customer service and loan originator and servicer vendors.
1996 - 2002
~6 yrs
3 education records
Thomas Murphy, Mba education
Mba, Masters Business Administration
Questrom School Of Business, Boston University
Negotiations
Harvard Law School Negotiations Program
Bachelor’S Degree
Saint Michael'S College
FAQ
Frequently asked questions about Thomas Murphy, Mba
Quick answers generated from the profile data available on this page.
What company does Thomas Murphy, Mba work for?
Thomas Murphy, Mba works for Newburyport Bank.
What is Thomas Murphy, Mba's role at Newburyport Bank?
Thomas Murphy, Mba is listed as ✦ Lending and Bank Operations Executive ✦ Customer Focused Business Leader ✦ Strategic and Innovative Tactician ✦ at Newburyport Bank.
What is Thomas Murphy, Mba's email address?
AeroLeads has found 1 work email signal at @newburyportbank.com for Thomas Murphy, Mba at Newburyport Bank.
Where is Thomas Murphy, Mba based?
Thomas Murphy, Mba is based in Greater Boston, United States, United States while working with Newburyport Bank.
What companies has Thomas Murphy, Mba worked for?
Thomas Murphy, Mba has worked for Newburyport Bank, Harvard University Employees Credit Union (Huecu), Harvard University, and Mefa.
How can I contact Thomas Murphy, Mba?
You can use AeroLeads to view verified contact signals for Thomas Murphy, Mba at Newburyport Bank, including work email, phone, and LinkedIn data when available.
What schools did Thomas Murphy, Mba attend?
Thomas Murphy, Mba holds Mba, Masters Business Administration from Questrom School Of Business, Boston University.
What skills is Thomas Murphy, Mba known for?
Thomas Murphy, Mba is listed with skills including Business Development, Customer Retention, Financial Services, Management, Nonprofits, Cross Functional Team Leadership, Sales, and Customer Service.
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