👾 Implementation of an Identity & Access Management (IAM) System directly integrated with our HRIS system. Build out automated processes and workflows to streamline operations.👾 Led multiple implementations of key applications (Figma, Atlassian, Microsoft, etc.) into our IAM solution. This involved extensive communications with internal stakeholders and also creating the change process for implementation: including runbooks, comms plans, and stakeholder summaries. Achieving all of the above, with zero down time or impact on employees.👾 Built out our IT Support Desk solution, and improved our support response times.👾 Backend security automations across our EUC and detection platforms.

🟣 Website Design and Implementation: Designed captivating websites using Figma and translated designs into functional websites. Built robust design systems for efficient collaboration and consistent visual aesthetics.🟣 Team Training: Led training initiatives, ensuring the team adhered to Figma standards and best practices. Empowered colleagues with the necessary skills to create cohesive designs and collaborate effectively.🟣 Webflow Development: Developed multiple websites using Webflow, leveraging its powerful features to create intuitive and visually appealing web experiences.🟣 Project Leadership: Spearheaded a pivotal project where we adopted Intercom as a support tool, enhancing customer communication and streamlining support workflows. Effectively managed the implementation and oversaw its successful integration.🟣 Startup Versatility: Embracing the startup mentality, I extended my expertise to IT systems. Assisted in establishing and maintaining Slack standards and workflows, while also supporting the HR team by automating various processes.

💚 Served as a Shopify Support Advisor, consistently delivering exceptional performance and high-quality service to merchants.💚 Provided comprehensive business coaching and tailored solutions, utilizing a holistic approach to address merchants' needs effectively.💚 Maintained meticulous and timely documentation for each interaction, ensuring seamless follow-up and efficient task completion.💚 Engaged in meaningful conversations with merchants, skillfully identifying and resolving issues while offering valuable coaching and growth opportunities.💚 Demonstrated a track record of high-ranking performance in internal key performance indicators (KPIs) and metrics, consistently exceeding targets and driving exceptional results.💚 Delivered needs-based solutions, crafting personalized recommendations that aligned with the unique requirements of each merchant.💚 Actively advocated for merchants and actively promoted the Shopify platform, effectively communicating with stakeholders to drive engagement and brand awareness.Working efficiently to complete company documentation and also provide merchants with the best possible support experience.

🟤 Coffee Mastery: Crafted exceptional coffee drinks to exacting standards, following company recipes. Demonstrated expertise in brewing methods, flavor profiles, and maintaining consistent quality.🟤 Team Leadership: Managed and motivated a team of baristas and staff members, providing training, guidance, and fostering a positive work environment. Delegated tasks effectively and maintained staff schedules.🟤 Customer Experience: Delivered unparalleled customer service, creating a welcoming atmosphere. Engaged with patrons, offering personalized recommendations, addressing inquiries, and resolving any issues promptly.🟤 Operations Management: Ensured operational efficiency through streamlined workflows, optimizing productivity, and minimizing wait times. Maintained inventory levels, monitored stock rotation, and implemented quality control measures.🟤 Health and Safety Compliance: Upheld stringent health and safety regulations, maintaining a clean and organized workspace. Trained staff on food handling, sanitation, and safety protocols.