Thomas Baldwin Email & Phone Number

El Paso, Texas, United States

Since leaving corporate America and becoming a small business owner, I've begun leveraging the knowledge I've gained over the years to provide independent freelance consulting. Consulting projects include topics in the junk removal space, entrepreneurship and business ownership, and HR - specifically talent, PEO/HRO, and big data/AI. I enjoy providing.

El Paso, Texas, United States

The Junkluggers is an environmentally friendly alternative to conventional junk removal, providing sustainable disposal services for homes and businesses. Our team of friendly, professionally trained, licensed and insured employees specialize in removing and recycling or donating unwanted residential, commercial and industrial items. We partner with local.

El Paso, Texas, United States

As a Talent Implementation Consultant, I provided professional expertise and support in the design, development, and implementation of the talent processes specifically related to recruitment, performance, and compensation. I also consulted with clients on the collection, analysis, and maintenance of HR data, to develop leadership and management training.

El Paso, Texas Area

As a Human Resource Specialist, I consulted with clients on HR policies and best practices, while assisting them to remain in compliance with federal, state, and local laws. I also provided general benefit information and helped clients create standard operating procedures for both quality and compliance purposes. I continued my work on the ADP Workforce.

El Paso, Texas Area

I was a senior implementation consultant on the ADP Workforce Now platform, specializing in HR, Benefits, Recruitment, Performance Management, and Compensation Management. I partnered with clients to understand their business needs and then customize a solution to exceed those needs. Additional duties included project management for all of my client.

El Paso, Texas Area

I have led teams of various sizes and complexities, both locally and remotely, within our organizational structure. Primary teams have included customer service representatives, knowledge managers, technical experts, and technical writers. I pride myself on my ability to bring together diverse teams in chaotic situations and to bring results to both.

As an operations focused analyst, it was my daily responsibility to aggregate metrics for our business unit and use this information to recommend courses of action to our management staff. I was also integrally involved in decision making with our largest customer, AutoNation. To round out my duties, I was the primary analyst to work with data integration.

CD Juarez, MX

In my last role at EDS, I was the implementation manager for all new business that came into our service desk. In addition, I was the acting operations manager for all of this new business as well. Simultaneously, I was the training specialist for the global re-bid process for all Delphi business. During this time I also coordinated all activities for.

CD Juarez, Chihuahua, MX

I was the primary Operations Supervisor for the Delphi Global Service Desk in CD Juarez, MX. In this role, I led a team of 80 Help Desk Specialists that worked with our external customers around the world. I was responsible for all operational reporting of daily/weekly/monthly/ad hoc reporting to all tiers of leadership in relation to our various service.

Kokomo, Indiana Area

I was a Knowledge Base Administrator over a 15,000 page central repository of knowledge. I also interfaced with both external and internal customer to improve the overall performance of our service desk. During this time, I became the International Training Coordinator for our service desk, working with CD Juarez, MX to assist in the transition of our.

Kokomo, Indiana Area

I was an incoming call center Support Technician. I took 40-60 incoming calls per day from our customer base on a variety of technical troubleshooting issues ranging from password resets to resetting mainframes. De-escalating customers and prioritizing high impact outages prepared me for future career opportunities.