Thomas Noone Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Providing fractional and contract on-site leadership management services through defined measured outcomes for enterprise to small business in varied industries. If your organization has complex problems which are not getting resolved, we need to talk. The business at hand come first, while technology is only a tool to assist businesses in meeting goals and objectives. We have access to experts in most industries and areas to obtain your desired results.I provide organizations hands-on, roll up your sleeves individual contribution and leadership to provide realistic proven ways to efficiently reduce technical debt through eliminating unwarranted technology spend which in turn free’s capital for value-based measured returns which are aligned to meeting your strategic goals and objectives.Our value is accomplished by initially defining measurable objectives to increase profits, revenue, and customer value, while reducing or eliminating unnecessary technology spending. Our next phase is to build and approve realistic plans, schedules and budgets which align with objectives based on critical, short-term and mid-term implementation phases. The next phase is evaluating and completing partner selection using our value-based scorecard then creating agreements which hold accountable the selected service provider(s) on a financial and time bound agreement. We can provide the transition and transformation project leadership to ensure success the first time.

95877 Bezons, Fr

Sr. Operations Director, Sr. Transition & Transformation Director - Overseeing all account operations activities supporting IT outsourcing activities for Siemens Americas. Full suite of services including, Service Desk, End User Computing, Network Data and Voice, On-Prem, and Cloud (GCP, Azure, AWS) Services, Application Management, Vaulted Backup solutions, Security, Risk and Compliance, Audit Office, Data Centers, Project Management Office (PMO), and Business Operations.• Turned around bottom-line profitability while significantly improving client service level metrics and customer satisfaction.• Restructured organization to focused smaller teams based upon McKinsey model. • Offshored non-critical work processes. • Delivered 5 new state of the art data centers. • Reduced client Total Cost of Ownership which allocated growth in other business areas contributing to strategic partner status. • Implemented full suite of Service Now modules for client.• Successfully transformed 29 large customer efforts in 2 years.

95877 Bezons, Fr

Project Manager for Siemens Account - Successfully managed upgrade of 2,300+ servers and applications in 8 months.

Bangalore, Karnataka, In

Sr. Transition Manager providing the pursuit support, solution architecture and leadership for IT Managed Services engagements. In 18 months aided in the services solution strategy and planning in closing 3 accounts valued at $453M in Infrastructure and Applications management for Corning, Quest Diagnostics and Williams Companies. Programs were completed on time with customer satisfaction of 6.7, 6.3 and 6.5 out of 7 from client CIO’s.• 2012 – Pinnacle Award - Transition Deal of Year• 2013/2014 Best Large Deal Managed Services Execution

Houston, Texas, Us

Global Program Manager - Created service based outsourcing solutions and strategies for new business opportunities. Successfully led programs for 6 Fortune 50 accounts for the overall transition of client outsourcing engagements for Desktop, Server, Network, Managed Print and Service Desk Towers. Led the Managed Service implementation of new outsourcing agreement for Hewlett-Packard for the Pfizer account globally. Led delivery team to achieve all customer metrics, improved CSAT and increased the bottom line for Pfizer’s Manufacturing Division in the Americas. Shared key position with account director in the acquisitions for Wyeth & King Pharmaceuticals into Pfizer’s IT environment.• 2001 MVP Award• Nominated for MVP Award 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007.• Rated in Top 10% of workforce 7 out of 9 years.

Director of Major Account Technology Services – Accountable for creating a major account service delivery organization to support Inacom’s top 10 largest customers from the ground up. Created groups business plan, goals and objectives which were aligned with Inacom Corporate strategy. Built standard organizational structure, training, and practice library for regional technology service teams. Worked with Regional Technology Directors to create and implement a new major account technology delivery practice. The Major accounts organization supported $80M, $97M, $110M respectively in new business over the first 3 years. Successfully led the realignment of a failing implementation of SunTrust account for 32,000 new desktops to meet Y2K government mandate.

Armonk, New York, Ny, Us

Account Executive – Duties included leading outsourcing opportunity for Motorola account valued at $300M. Increased Services Sales by 24% year-over-year in accounts. Led IBM and Lotus in a solution response to the largest Email RFP at time for Lockheed-Martin (178,000 seats).

Us

IT Business Consultant – Lead IT liaison for Carrier Corporation’s $1.2B Residential Division. Led the transition for Carrier’s outsourcing initiative via vendor management, SLA’s, KPI’s, issues, and resolution.