I'm a emotional intelligence focused leader with over 17 years of management, business development, and leadership experience, I connect to people on deep and authentic way while utilizing data-driven insights and creative, personalized strategy to drive business results. Ultimately, I seek to solve business or user problems and bring to light opportunities. I strive to learn and live my clients' brand, understand their business problems and create specialized solutions to directly improve revenue and lead generation. As a servant leader, I work with employees to uncover and remove their roadblocks while empowering them to engage more deeply with each other and their work. While I have managed anywhere from four to 14 direct reports including agency directors and business development strategists, I worked directly with team members from all departments and backgrounds to provide guidance and oversight for the day-to-day. Career Highlights:• Implemented on-boarding and employee training programs by gathering insights from managers and employees regarding necessary skills, interests, and values, with the goal of matching on-boarding to the company culture while meeting departmental needs• Developed leadership training programs for vice presidents and directors focused on empathy, personality profiles, communication methodologies, conflict resolution, and more• Adjusted employee review processes and employee recognition programs to focus on SMART goals, peer feedback, and alignment with company values• Created a curriculum for leadership and employee training that provided technical and soft skills training in support of overall company goals• Instituted an “open-door” communication policies and quarterly company surveys, along with a transparent internal communications strategies, to create a continuous feedback loop that led to process improvements across teams• Worked with team members at all levels of the organization to define career path and enable pursuit of personal and professional goals, from establishing training paths to providing additional responsibilities to coaching soft skills Specialties: Team leadership, emotional intelligence, agile marketing and development, design and systems thinking, digital strategy development, cross-functional team facilitation, KPI development and analysis, search engine optimization (SEO), paid media marketing, user experience and conversion rate optimization (CRO), content strategy, A/B and multivariate testing, email marketing, and training & development.