Thomas O'Leary Email & Phone Number

Wheeling, Illinois, United States

United States

Resolve issues with consumer orders by finding the best solution possible using various software tools such as Oracle Applications (a Java program), Shopify, Mitel Connect, Microsoft Excel, Microsoft Teams,Microsoft Outlook, UPS Tracking, and more. Book and manage orders for government agencies, universities, and other high profile clientele. Complete multiple Excel reports of Shopify orders daily by reviewing which analytical errors need attention in our Oracle Applications database. This includes expediting installation dates for customers’ orders, adjusting shipment methods on orders, and processing orders to be completed faster, boosting our customers’ view of the quality of our customer service. Enhance the customer’s experience by replacing damaged or lost orders, offering refunds when absolutely necessary, and connecting them with different departments of our business when additional help is needed.

Burr Ridge, Illinois, United States

Northern Illinois University

Delegated work shifts onto my brothers for our bigger events such as Homecoming in the fall, and our annual stroll (essentially fraternal dancing) competition in the spring. Consolidated our chapter grading process by organizing it all into Google Forms files so that all brothers could check each others' grades. Organized team building exercises as well as closed brotherhood events to maintain strong bonds within our chapter.

Greater Chicago Area

I match producers to consumers, making the delivery of products run as smoothly as possible. When manufacturers need products delivered and truck drivers need to drive a load to make money, my company is the middle man. This program is rotational, so I've seen multiple sides to the transportation industry. Selling freight to carriers, scheduling pickups and deliveries for cargo, and selling our brokerage services to companies in need of an improved value chain.

Student Involvement & Leadership Development Office

Connect students to various office executives and resources that Northern Illinois can offer them, both in person and over the phone. Approve or deny posters from student organizations who need our stamp to post flyers on campus.

Greater Chicago Area

Very similar to Connie's Pizza - Gold Coast, but at a much faster pace. We cleaned more tables in less time, and also made sure that resources such as silverware, soft drinks, plates, etc. were all replenished.

Greater Chicago Area

Ensured that customers could adequately carry their groceries bags without them breaking. Gathered shopping carts from the surrounding premises to enhance the shopping experience for customers.

Greater Chicago Area

Assisted parties as small as one person to a Bat-Mitzvah for 250 people. Utilized a great deal of customer service and cleaning to assure that customers enjoyed the restaurant experience.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Operations Management And Supervision, Sophomore

Activities and Societies: Campus Activities Board, Sigma Lambda Beta International Fraternity, Inc, Financial Management Association.