Global 1st & 2nd line support. Support languages: English, Swedish, German.Supported by phone, email, instant message and remote.Maintained high quality, personal and pedagogic customer service and good rapport with resellers' 1st line support technicians.Performed advanced troubleshooting of software and hardware in Windows XP, Vista, 7 and 8 systems including eye tracking peripherals of wide-range issues and bugs.Escalated issues and bug reports to 3rd-line developer support.Additionally worked with RMA oversight, including assessment, confirmation, monitoring and customer contact.

Assembly of high tech devices, including user PCs with integrated eye trackers, eye tracking peripherals and monitors.Working environments were ESD protected. Have extensive experience working in a low particle environment assembling sensitive components.Performed troubleshooting, repair work and service work on nearly all components and devices.Built testing rigs for components. Forwarded quality issues to engineers and purchasing department.Wrote assembly instructions for internal wiki. Trained and instructed new employees. Taught colleagues troubleshooting methodologies.All tasks were performed under minimal supervision with personal responsibility without being micromanaged.

Supervised a paper handling machine and wrote an error/fix log for jamming and stopping incidents.