Thomas Olson Email & Phone Number

Red Wing, Minnesota, United States

Arden Hills, Minnesota

• Manage mobile phones and tablets as well as experience working with carriers to troubleshoot and resolve issues for corporate end users
• Maintenance and support of corporate cellular service accounts
• Administer, support and troubleshoot CUCM, CUC and CUCI Lync issues for corporate end users
• Administer, support and trouble shoot Webex issues for corporate clients

Hudson, Wisconsin

• Installed low voltage wiring for residential and commercial new construction, including state of the art Hockey school for the purpose of higher education
• Use blueprints to troubleshoot electronic components, relays, control modules and monitor modules
• Install and troubleshoot security alarm, fire alarm, video surveillance, audio, access control and central vacuum systems for residential and commercial clients

• Recruited to provide network and telecom ticketing support for Andersen Windows enterprise clients. Expectations involved customer contact to address configuration, deployment, testing, maintenance, monitoring and.
• Improved and streamlined several standard daily work processes to address inefficiencies. Efforts led to 15% reduction in support work and allowed dedicated focus on business improvements and project roadmap initiatives.
• Proven collaboration success with Century Link, ShoreTel, Voice & Data Continuant and Verint to execute stakeholder initiatives, requests and business improvements.
• Partnered with RbA and Customer Contact Centers on high level projects to deliver quality results within scheduling and budget guidelines.
• Long term success with end to end deployment of Avaya and ShoreTel product suites.
• Meticulously handled both voice and network incidents while continuing to exceed critical service level agreements.

• Recruited to participate in a broad range of voice telecommunication initiatives while planning, analyzing and implementing solutions in support of business objectives. Configured, deployed, tested, maintained and.
• Standardized company’s video platform by migrating to pure IP network. Initiative led to significant cost savings of 12K annually.
• Successfully Introduced IP soft phone technology in local Pearson environments, leading to an increase in mobility and enhanced productivity for over 200 employees.
• Project lead to install pilot gateway at major remote site. The success of this initiative paved the way for entire building migration of over 500 VoIP endpoints. Initiative was completed on time and under budget.
• Deployed VoIP in Minnesota branch office using SIP signaling, leading to significant cost savings and accomplishing strategic business initiatives.
• Efficiently monitored the health of 8 local and remote voice telecommunication servers/gateways.

Greater Minneapolis-St. Paul Area

• Promoted to Systems Administrator after successful tenure as Credit and Collections Representative. Recruited to provide outstanding system and desktop support for high profile AT&T Minneapolis debt retrieval.
• Successfully collected over 50 million dollars in payment arrangements and strengthened relationships with key business customers.
• Provided seamless desktop support for AT&T Minneapolis debt retrieval organization, increasing contact center agent productivity. Duties included password resets, schedule allocations, contact center campaign.
• Supervisor, instructor and appraisal committee member for Credit group
• Liaison between AT&T Collection Center and National Telecom Data Exchange. Submitted business customer's tax id's to NTDE to confirm credit worthiness.

Master'S Degree, Cybersecurity, A

Focus on IT Governance and Risk

Bachelors Of Arts, Telecommunications