Charles Thomason Email & Phone Number

Grapevine, Texas

• Gatekeeper in charge of putting together the eCommerce presentation of company’s products. (weights, configuration, functionality)
• Works with databases in SQL to differentiate heavy truck parts needed to document from those not needed to document, while ensuring that all inventory is tracked, secured, and returned in an efficient and timely manner.
• Exceeded goals by 20% year over year and in 2020 exceeded it by 40%.
• Coordinated with sales personnel and external customers to provide timely and accurate product information with a high level of customer service.
• Regular presenter in SCRUM meetings, shared with key corporate contributors updates.

Grand Prairie, TX

• Responsible for operation and maintenance of a robotic system, the costs and its effectiveness.
• Strong expertise with robotic system reduced downtime over other operators by 20%.
• Served as the plant wide (200 manufacturing employees) subject matter expert (SME) and, also served as the go to trouble shooter for the robotic system.
• Responsible for the training and development of three employees. Selected to represent the manufacturing plant for safety council as member of Fire Crew.

Southlake, Texas

• Consulting with customers as to selection and build out of picture frames.
• Implemented measures in the frame shop with management’s approval that reduced waste and cost by 15%.
• Reduced customer wait times from 5 days beyond due date to 3 days prior to due date this reduced the number of return orders by 65%.
• Managed and trained staff members.

Irving, Texas

• Responsible for Sales Consultant and promoted to Inventory Manger
• Reduced inventory hold times from 158 days by 44 days (28%) by ordering the most popular and cost effective combinations of vehicles. Responsible for the display of the vehicles on the premises.
• During my 18 month tenure in sales, I led vehicle sales with highest gross profit for 15 months.
• Implemented a customer tracking system that reduced the number of missed customers by 15%.

• Service Manager and Parts Manager
• Enhanced the customer experience by resolving customer cost and timeliness concerns through improved communication resulting in increased Customer Service Index (CSI) scores of 42%.
• Improved customer wait times by 25% by more effectively utilizing staff, the parts ordering system, and the use and ordering of specialty equipment while managing 4 employees.
• Developed a customer tracking system that reduced the number of missed customers.

B.S., Organizational Leadership

History

History

Education record