Thomas Onih Email & Phone Number

London, England, Gb

London, England, United Kingdom

Lagos, Nigeria

Ikeja Electric Plc is Nigeria's largest power distribution network and technology driven firm whose vision is to be the provider of choice where ever energy is consumed. Responsible for the Information Security, Data Centre, Servers and Storage support, Network and Communications teams.- Information Security • Develops strategies for compliance with data protection legislation.• Ensures that the policy and standards for compliance with data protection legislation are fit for purpose, current and correctly implemented.• Prepares and maintains organizational strategies that address the evolving business risk and information control requirements• Protect the organization cyber landscape by deploying security solutions and regular patching. - Data Centre Infrastructure Management -IT Infrastructure Management • Analyses an end-user IT problem to successful resolution.• Diagrams the components of an end-user IT system.• Compares several hardware and software configurations for a given scenario and recommends the best solution• Outlines a sustainable computing and IT lifecycle plan for a given scenario.• Configures new implementations, and develops processes and procedures for ongoing management of the server environment• Develops fit for purpose policies and strategies for ensuring the appropriate user access rights and system security.• Defines and articulates the company’s standard hardware configuration policies and procedures.• Suggests alternative hardware choices, contributes towards the development of strategies for hardware configuration & maintenance, including disaster recovery.- Network & Communication Management• Solves a given networking problem using appropriate methods and provides documentation.• Explain, design and implement advanced network and security infrastructure and solve complex network issues using advance protocols.

Premier Tier Iii Data Centre In Lagos, Nigeria

Rack Centre is the first and only truly carrier neutral state-of-the-art Tier III Constructed Facility Certified data centre in Africa offering infrastructure colocation, content distribution, interconnect and Cloud services.Responsible for the IT Infrastructure and Data Centre as a service function.

Technology Consultant

Lagos Nigeria

****** Manager, Network Support Centre & Service Delivery

****** NOC Manager

****** Facilitator CWG Academy

******Coordinator End User Support Team (MTN, Etisalat, Reckitt Benkiser)

******End User Support Engineer

Lagos Nigeria

Summary:Responsible for the daily performance and availability of the Bank’s network and systems. Analyzing the network and recommends upgrades/changes; assesses bank's current and future network needs.Key Accomplishments: • Promoted to provide support function for Ghana and Gambia offices. • Coordinated the upgrade of the Enterprise security antivirus and increased the capture rate from 72% to 96%. • Actively managed IT assets and provided Information Systems Support to Standard Chartered Bank designated offices.• Designed and performed server and security audits, system backup procedures and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. • Deployed IT Network Infrastructure to 12 new branches for the bank. • Played a lead role in various security upgrade of applications Support Software and system upgrade - EBBS, ATMs, including the User Acceptance test.• Improved the business continuity plan through consistent test from the Disaster recovery site.• 3rd level support for the bank’s End user support team across the 30 branches.• Played a lead role the movement of Bank from open end scanning software to product specific scanning software thereby reducing Cost and increasing efficiency.

Lagos Nigeria

Summary:Carried out 1st and 2nd level support not limited to troubleshooting, escalating and resolving network fault calls ina timely and efficient manner within Service Level and Operational Level agreements. Key Accomplishment: • Improved customer satisfaction by providing efficient service.• Installed, commissioned and maintained outdoor/Indoor Radio ranging from Hauwei, VIP,Wimax, PTP, P2MP, Ultima3, Eion, Librtaplus and Stratex.• Configured VSAT indoor and outdoor unit to support voice and data traffic at various times.• Provided remote support for assigned field engineers at various times. • Handled technical fault calls and worked closely with clients to resolve service issues in a timely manner.

Lagos Nigeria

Summary :• Evaluated and implemented systems (Hardware/Software) Support solutions.• Managed and resolved all kind of IT/Technical Problems within the organization.• Design and implementation of an Active Directory integrated Enterprise Domain, policy implementation and security using Windows 2003 Server/Windows 2008 Server.• Administered Systems and servers within the organization not limited to Windows (2000/2003/2008) Domain Administration & Support (Active Directory, DHCP, DNS)

Lagos , Nigeria

Summary: • Administered System support maintenance at various times on Computer systems and attached peripherals for key clients with an installed database of 2,500 active users with 94% of target was meet.• Acted as the customer service interface for the company in the Service Desk department. Handling all issues that relate to clients and fault calls made to the organization on a 24 x 7 basis. Key Accomplishment: • Increased capture rate of systems maintained from 85% to 94% thereby improving customer satisfaction.

Msc Artificial Science & Data Science, Distinction

Exercising Leadership: Foundational Principles, Technology And Business

Bachelor Of Science (Bsc), Economics

Advanced Level (Geology, Biology And Chemistry)

Computer Science, Computer Science