Commercial excellence professional with leadership competencies and a solid experience within growth, sales and business development.As a professional person I am engaged, passionate and with a strong focus on results.Based on the company's strategy and goals, I create results by being creative and able to move from idea to action through fast and efficient execution. I have achieved good commercial results in sales, marketing and service, including project sales, new sales and sales to existing customers, inbound and outbound tele sales, dealer sales and partner sales, customer retention, customer satisfaction, optimization of the customer journey, optimization of customer service processes, and development of new products and business areas.I work purposefully and structured in my leadership. My results and achievements are created through transparent and close management of the team and the individual employee. My working method is frequent follow-up of the central KPIs, as well as competence development of the employees, which for me are the key words in performance management.As a manager, it is important for me to create highly motivated employees, by using feedback, coaching, and support for personal and professional employee development.For the past 10 years I have been part of one of Denmark's largest company successes and has been a key person in the establishment of Boxer A/S and up to Boxer's current success and position as the market's third largest TV and broadband distributor in Denmark.
Next Level Consulting
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Senior Management ConsultantNext Level Consulting Aug 2022 - PresentKøbenhavn, Hovedstaden, DanmarkIndehaver af Next Level Consulting. Med mangeårig abonnementserfaring fra Boxer/Norlys, kombineret med erfaring og indsigt i politisk drevet organisationer, rådgiver jeg fagforeninger, A-kasser og medlemsorganisationer, der ønsker at vækste eller fastholde medlemsbeholdningen. Jeg hjælper med opgaver og projekter inden for medlemsloyalitet, medlemsservice, telemarketing, strategiske partnerskaber og hvervning. Jeg tilbyder også interim ledelses opgaver af afdelinger eller teams.
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Afdelingschef For MedlemsserviceDjøf May 2020 - Aug 2022København, Hovedstaden, DanmarkMin opgave hos Djøf var at levere ind i Djøfs ambitiøse vækststrategi, gennem opbygning og drift af 6 forretningsområder i Djøfs medlemsservice. Jeg var ansvarlig for hvervning og fastholdelse af både erhvervsaktive og studerende, medlemsadministration (kundeservice), telemarketing, strategiske partnerskaber herunder ansvaret for hele Djøfs forsikringsportefølje. -
Sales & Customer Operation DirectorNorlys May 2018 - May 2020Copenhagen Area, Capital Region, DenmarkBoxer distributes TV channels and broadband solutions to more than 200,000 subscription customers in Denmark. Boxer was established in 2009 and was the first to launch freedom of choice among TV channels. Boxer has achieved a clear position in the market and most Danes associate Boxer with saving money on their TV package, through optional TV channels. Through a sharp and constant evolving commercial plan, Boxer succeeded in building a profitable business, which today is the market's third largest TV and broadband provider.As Sales & Customer Operation Director, it is my responsibility to ensure that sales channels and customer service are operated efficiently on both new sales and costs, as well as "base management" of existing customers through ongoing campaigns and efficient execution. In addition, I drive commercial excellence in Boxer, through analysis and follow-up on business KPIs, including sales, customer service and customer retention. -
Head Of Sales & RetentionNorlys Oct 2015 - Apr 2018Designed and created a high performance culture and high efficiency across all sales channels, including customer retention. In addition, I conducted an in-sourcing of new sales and additional sales from external partners, as well as strengthening and streamlining the partner and dealer sales department. -
Retention ManagerNorlys Dec 2014 - Oct 2015Responsible for retention, churn performance and churn causal analyzes, as well as development and implementation of customer strategy in Boxer based on customer experience and customer journey with Boxer. -
Customer Journey ManagerBoxer Tv A/S Jan 2014 - Dec 2014Copenhagen Area, Denmark
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Salgschef - Antenne- Og BoligforeningerBoxer Tv A/S Dec 2010 - Jan 2014Copenhagen Area, Denmark
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Key Account ManagerBoxer Tv A/S Jan 2009 - Dec 2010
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Key Account ManagerMermaid Technology A/S Jan 2008 - Dec 2008Ansvarlig for at opdrive et nyt kundesegment inden for hotel og konference branchen. -
Self EmployedGundsø Digital Tv Feb 2000 - Jan 2008
Thomas Otulak Bach Education Details
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Graduate Diploma -
Lsv GroupLean Six Sigma -
Niels Brock Business SchoolMerkonom
Frequently Asked Questions about Thomas Otulak Bach
What company does Thomas Otulak Bach work for?
Thomas Otulak Bach works for Next Level Consulting
What is Thomas Otulak Bach's role at the current company?
Thomas Otulak Bach's current role is Commercial excellence, Sales, Business development, Retention, Customer service, Sales Director, Sales manager, CCO.
What schools did Thomas Otulak Bach attend?
Thomas Otulak Bach attended Copenhagen Business School, Lsv Group, Handelshøjskolen I København, Niels Brock Business School.
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