Thomas Overgaard-Brown Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

London, United Kingdom

- Ensuring service is to 5* luxury standards through attention to detail.- Increased upselling of wine & champagne by training staff.- Effectively addressing guests' concerns and complaints.- Planning, ordering and executing beverages to events.- Leading, training and supporting a team of up to 20 events servers.- Developing new wine and cocktail menus on.

London, United Kingdom

The Milestone Hotel - LHW member and #2 on TripAdvisor London- Working flexibly across different F&B departments.- Ensuring service is to 5* luxury standards through attention to detail.- Scoring 92% in Forbes audit.- Increasing sales of whisky by teaching bartenders to sell value of drink rather than feature.- Developing new bar menu.- Creating.

London, Greater London, Royaume-Uni

Internship in HR at the head office of Red Carnation- Developing training material and staff handouts. Chasing references of new employees. Preparing documents and a guide to London for staff induction. Creating documents for internal communication.

Lausanne Area, Switzerland

Silver Level Student Ambassador- Co-ordinating external visitors and showcasing EHL - Representing a company during the bi-annual career fair - Interviewing potentiel students at selection days

Hong Kong

Internship at the fine-dining restaurant Felix with the following tasks:- Managing the pass. Training food runners. Taking charge of sections.Preparing drinks. Setting up for service. Providing written advice onhow to improve operations within the outlet.- Aiding and shadowing Assistant F&B Manager in the negotiation ofspirit contracts- Working 50 hours a.

Copenhagen Area, Denmark

Full-time concierge at historic 4 star hotel with 366 rooms and average occupancy of 90%- Training and leading team of 2 - 3 concierges and bell-boys. Providingconcierge services. Assisting with luggage handling. Light in-room repair work. Delivering room gifts.- "Did a scoop by hiring you" - Rated 16/21 points after three months by Front Office Manager at.

Copenhagen Area, Denmark

- Being in charge of the floor. Providing guest-service on the floor and attill. Restocking the store. Taking stock of inventory.- Forming a personal connection with children visiting the store andnoticing they return asking for me.- Consistently receiving positive comments in customer satisfactionsurveys.

Berlin

- Providing guest-service both on the floor and at till. Serving guests attill. Restocking the store. Cash handling- Quickly understanding, learning and utilising the practises of a foreign country and working environment

Billund

- Providing guest-service both on the floor and at till. Serving guests attill Restocking the store. Playing with the kids. Cash handling.- Being filmed by and shown to future Legoland Billund employees as anexample of excellent guest-service that will guarantee 100% mysteryshoppers.- Consistently topping the weekly and yearly add-on sales charts.Winning.

Kolding Area, Denmark

Assisting the owner of the property Ejendommen Slotsgade 33 Aps in keeping the accounting accurate and up to date

Bachelor'S Degree, International Hospitality Management

Level 3 Award In Wines, Wine, Pass With Merit

Bachelor'S Degree, Germanic Languages, Literatures, And Linguistics

Bachelor'S Degree, Business Administration And Philosophy

Philosophy

High School, Danish A1 Hl, English A2 Hl, German B Hl, History Sl, Biology Sl, Maths Sl, 31