NT Branch Manager at Ricoh Australia

Technology Sales, Services and Solutions.Outright Purchase and Finance options available. IT Services include: Cloud Services, Network Services, Professional Services, Managed IT Services, Collaboration Services, Hardware and Software Services.Print Services: Office Multi-Function Devices, Desktops Printers, Production Print Systems, Mobile Print Solutions and Secure Print.Communications Services: Teleconferencing, Unified Communications, Interactive White Boards, AV Solutions, Automated Receptionists and Videoconferencing.Workflow Services: Image Capture, Storage and Retrieval, Business Process, Workflow Solutions, Enterprise Content Management.Managed Document Services: Process Optimisation, Business Improvement, Rationalisation, Document Management and Workflow, Business Process Outsourcing and Governance.Imagine. Change.

Director of Boutique Technology Company specialising in Emergent Technologies. Blockchain Territory is Proudly Territorian.

Senior Solutions Architect, Cloud Solutions and Unified Communications.Our solutions include Managed IT, Cloud Communications & Contact Centre, Desktop, CSG Total Office, Display and Print all offered as a subscription with full support.CSG is a leading provider of Technology as a Subscription solutions across Australia and New Zealand.  Our market leading technologies help business maximise productivity, reduce costs, and drive flexibility and agility. With CSG you can source all of your essential office IT needs from one supplier you trust with one simple bill.

Combined Account Director / Service Director Role overseeing the Northern Territory Government (NTG) Voice Telephony Management Contract. Responsibility for all Service Delivery and Account Management. Responsibility for Performance Standards, Service Risk, Customer Relationships, Billing and dealing with issues arising from Contractual requirements.Accountable for the financial management of both the NEC NT Voice Contracts (VT1 Contract Cost Centre and the NFS NT Profit Centre). Financial forecasting, reporting, and invoicing are all requirements of the ADM role. Overseeing the Operational and Technology Roadmaps and ensuring that they tie into the new NTG Voice Contract. Liaise with the State Service Managers, NEC Product Managers and NEC Japan Engineers to ensure that all technical staff are trained to the necessary standard to maintain the customer(s) Networks to the required performance levels.Worked incredibly closely with SP4 departmental managers, team leaders and technical service staff to ensure the service delivery objectives are met; and comply with NTG customer requirements, whilst providing strong leadership to the whole VT1 contract team.Managed personnel in the support and maintenance of 200+ NEC PABX and ~26000 end points for NTG, with a large converged network covering the entire Northern Territory. Traditional Telephony/TDM and VoIP, UCB/Q-Master, IVR, Call Recording systems, NEC MA4000, NEC OW5000, SIP Carrier Trunks, ISDN, 20000+ Voice Mail mailboxes, redundant, highly available on premise systems and hosted solutions.Operations Manager National Field Service NT

Service Director overseeing the Northern Territory Government (NTG) Voice Telephony Management Contract. Responsible for the delivery of services to NTG by NEC and subcontractors.Oversaw the delivery of UC services to the NTG. The SD was the highest escalation point for Operational issues, key point of contact and escalation for Service Delivery issues. The continual focus was to both provide service commitments to the customer and to look at ways that services could be improved, streamlined or enhanced with new applicable technologies or process changes to provide improvements. Provided strong leadership to SP4 departmental managers, team leaders and technical service staff to ensure the service delivery objectives are met; and comply with NTG customer requirement. Liaise with the State Service Managers, NEC Product Managers and NEC Japan Engineers to ensure that all technical staff are trained to the necessary standard to maintain the customer(s) Networks to the required performance levels.Oversaw the successful upgrades to Regional Hospitals PABX systems, IPX to SV8500 upgrades, complex decommissioning of Fusion Nodes and the upgrade of the NTG Fusion Network to S08 Software platform. Continued virtualization work for NTG Q-Masters and owned Proof of Concept work including the installation of the first customer owned Virtualized SV9500 PABX in the world.

Recruited to manage the customer relationship between NEC Voice and the Northern Territory Government (NTG). The NTG Network Manager also oversess Change Management, Problem Management, Major Incident, Operational Reporting and providing leadership to the UC team.Liaise with customers to discuss concerns or complaints; instigating action to ensure that any concerns/complaints are resolved effectively and efficiently to the satisfaction of both the customer and NEC.Provide technical consultation with the customer regarding Voice Network enhancements and rationalisation, and liaise with project staff to ensure that all works are performed to the required standard as specified by the customer. Attended Problem, Change and TAG board meetings for NTG.Over saw the support and minatenance of 200+ NEC PABX and ~20000 end points for NTG, with a large converged network covering the entire Northern Territory. Tradiitional Telephony/TDM and VoIP, UCB/Q-Master, IVR, Call Recording systems, NEC MA4000, NEC OW5000, SIP Carrier Trunks, ISDN, 20000+ Voice Mail mailboxes, redundant, highly availabile on premise systems and hosted solutions.

Information Technology & Communications ManagerAirnorth is based in Darwin and services 200 flights a week all around Northern Australia and destinations such as the Gold Coast and Perth. Airnorth IT&C maintains 200 active users in Darwin in addition to 16 regional airports across Australia. * Reporting directly to the CEO. * Software supported includes Microsoft, Amadeus Software as a Service (Altea Inventory, Amadeus Customer Management, Altea Reservations), Greentree, RUSADA Enterprise 3 and Envision, AVION, ARIS, Aviator.* Aviation Security Identification Card.

Senior Network Engineer providing consultation and network support to a wide variety of SMEs in the Northern Territory and Western Australia. TTS is heavily involved in Wireless, Hosted Cloud technologies and System Administration. • Consultation and auditing of ICT systems and networks. Coordinate with Sales team to develop solutions and strategic roadmaps for clients. • Lead Technical Engineer and Project Manager on Virtualization, Network Consolidation, Domain Migration projects. • Deployed and upgraded the latest technologies including Windows 2008 R2, VMware ESX 4.1, Exchange 2010, SharePoint 2010, TRIM7, Office 2010, Citrix XenApp 5, Arcserve R15, BackupExec 2010 and Windows 7 SOEs. • Administered large and complex networks in a variety of industries such as Energy, Gaming, HR, Legal, Transport, Mining and various NGOs servicing thousands of clients. • Worked with hardware technologies like Blade Servers, NAS, SAN, Routers, Firewalls, Virtual Tape Libraries, Desktops, Managed Switches, VoIP systems from hardware vendors such as IBM, HP, Dell, Sun, Netgear, WatchGuard, Cisco, Avaya, and Siemens. • Software supported includes Microsoft, VMware, Redhat, Citrix, Attache, Finance1, Affinity, Information Manager, Vizioncore, Veeam, Trend, McAfee, HP TRIM, Kaseya, Symantec BackupExec and CA Arcserve. • Primary Engineer for HP TRIM • Mentoring and training of junior personnel.

Server Technical Team Leader, Department of Defence NT/K, Unisys Technical Services* Senior Technician responsible for server, storage and network infrastructure support to Defence sites in the Northern Territory and Kimberly Region. * Oversaw all facets of technical support for Defence computer networks in the NT/K Region. Hardware vendors include HP, Dell, Cisco, Nortel, Juniper, Bluecoat, IBM, Sun and NetApp. Software from Veritas, Trend, Microsoft, IBM, Peregrine and Lotus. * Assisted with Defence projects and military operations providing technical advice and solutions to Unisys personnel and Defence employees. Part of large scale military exercises such as Talisman Saber ’09 providing IT support to Australian and international military forces. * Project implementation includes the upgrade of backup Tape Libraries to remote Defence sites and the large remediation of Military ‘G’ drives including the design of folder structures, security groups and permissions. Oversaw the upgrade of WAN connections to major Defence sites in the NT and northern WA. NetApp metro-cluster upgrades, Nortel MSS Passport upgrades and the roll out of major service packs to the Defence Windows Servers. * Provides technical mentoring and assistance for junior team members and Unisys management. * Key interface and point of contact for Unisys and Defence for Server technical and network information. * Australian Federal Government Security Clearance

Senior Projects Officer, Projects & Military Operations, ICT Services, NT/K Region.* Support for various IT projects and Defence operations, including project implementation and provisioning of new ICT equipment ranging from workstations and PDAs through to new servers and metro-cluster NetApps NAS. * Oversaw delivery of third line helpdesk support in a very customer-focused environment. * Worked with Microsoft NT4, SOE 123, SOE 124, SOE 125, Windows NT, Windows XP, Windows 2000, Windows Server 2003, Sun Solaris 8.* Active Directory, RIS, WDS, DNS, DHCP, Group Policy, Veritas 5 and 6 backups software. Dell servers, HP servers, IBM servers, Blade Servers, UPS, Virtual Servers, Virtual and Physical Tape Libraries. Nortel, Cisco and Juniper switch, router and firewall products.* Coordinated project scheduling, procurement, project implementation, milestone reporting and project risk management. * Held an OPEN cabling registration and cabled residential, commercial and industrial premises. * Inspected and accredited secure IT systems, including implementing a program of audits and site visits. * Provided engineering solutions for new buildings and existing sites; encompassing security requirements, technical specifications, communications infrastructure and passive infrastructure. * Supported high profile projects such as the Defence Restricted Network Active Directory Migration, Juniper Netscreen encryption deployment, Pitch Black 08 Coalition LAN, Garrison Support re-tendering project, Defence Record Management System project and other fleet refresh and rollout projects. * Large building cabling projects, deployed communication systems for new sites, implemented SOE125 Server rollout, and monitored network switch capacity and DHCP allocations across VLANs operating on all Defence bases and sites in the Region. * Australian Federal Government Security Clearance.

* Originally joined as an Information Services Officer and later promoted through two positions to Senior ISO.* IT and telephony support to an internationally renowned casino attracting visitors from around the world. * Functional responsibilities encompassed network management, security, helpdesk services, systems installation and configuration. * Installed, configured, repaired and maintained NT4 servers and workstations, Windows 2000 servers and workstations, Windows Server 2003, Windows XP, Microsoft server clusters, SCO UNIX, Amiga, Redhat, Acres Gaming and other software. * Worked with Dell servers, HP servers, Storage Area Networks, Tape Libraries, HP network equipment and Zebra card encoders. * Worked on a state-wide WAN underpinning a regional Keno system.* Maintained systems in a highly secure environment.* Worked as part of shifts operating 24/7 and responded to customer callouts during unsociable hours to repair everything from gaming systems to point of safe EFTPOS platforms.* Provided technical support to several LAN and a state-wide WAN, assisted with intranet management and liaised with corporate clients to meet IT requirements for large functions. * As the Senior Information Services Officer, I oversaw the administration of servers, workstations and network infrastructure such as switches, routers, redundancies and wireless. * Worked on Acres IGT Advantage, Finance1, Micros and Fidelio, Clustered SQL Servers. Provided physical support for printers and telephony. Major projects included Carrier miration, NT4 to 2003 AD Migration, implementation of WSUS and new SOE development. * Managed antiviral updates and rollouts, delivered IT training, managed Change Control Documentation and conducted ISA Server and Squid proxy security audits. * Racing and Gaming license.