Thomas Patton Email & Phone Number

Greenock, Scotland, United Kingdom

-Supporting business end users of various mobile devices with account related issues.-1st line technical support for end users with network and device issues and engaging back office support when required.

Port Glasgow, Scotland, United Kingdom

Provided full time home care for mother who lost her sight in 2017. At that time, I was living in Australia and when my mother had her illness, she was living alone back in Scotland so I made the decision to return home to help her. My main duties include:-• Personal care• Helping with mobility• Overseeing medication• Preparing and cooking meals• Running errands

Melbourne, Australia

• Supporting the IT environments for multiple clients• Maintenance of call routing and call recording systems. deployed on Windows or Unix OS and on physical / virtualized server architectures• Coordinating with clients to provide solutions to issues they have discovered within their environments, this could range from simple feedback of known issues to providing root cause analysis of more severe issues, this often involved instances where the whole environment was not functioning•… Show more • Supporting the IT environments for multiple clients• Maintenance of call routing and call recording systems. deployed on Windows or Unix OS and on physical / virtualized server architectures• Coordinating with clients to provide solutions to issues they have discovered within their environments, this could range from simple feedback of known issues to providing root cause analysis of more severe issues, this often involved instances where the whole environment was not functioning• Updating internal and external ticket systems to adhere to service level agreements• Coordinate with external vendors (including Cisco / Genesys / Calabrio) when required• Coordinate with internal entities when required, this mainly involved engaging other teams when issue was outside my scope or was not considered maintenance• Provisioning end user devices, IP Telephones, Voicemail boxes, desktop software among others• Perform pro-active and scheduled tasks to improve the stability of client environments, this involved health checks of systems, providing capacity reviews and software patch management of systems being supported• Adhering to client change procedures when resolving issues or performing maintenance• Updating documentation so clients, vendors and other team members had current technical information when required• Performing on-call duties for 1 week out of every 4 to provide out of hours support for high priority issues. Show less

Melbourne, Australia

• Providing technical support to onsite and remote healthcare workers via phone and email• Managing / monitoring IT Service Desk Incidents via call management system• Prioritizing and allocating requests to 2nd and 3rd line support teams• Managing user access for various applications (windows, email, telephony etc)• Ensuring all incidents are managed in accordance with targets set out in SLA• Updating and maintaining internal content management systems and identifying ways… Show more • Providing technical support to onsite and remote healthcare workers via phone and email• Managing / monitoring IT Service Desk Incidents via call management system• Prioritizing and allocating requests to 2nd and 3rd line support teams• Managing user access for various applications (windows, email, telephony etc)• Ensuring all incidents are managed in accordance with targets set out in SLA• Updating and maintaining internal content management systems and identifying ways to improve the quality of the service provided within the IT Service desk Show less

Lower Hutt, New Zealand

• Originally hired for data entry but promoted to account manager for high value customers• Liaised with students via phone and email to give academic and payment support• Responsible for importing enrolments placed on the company website onto internal ERP system

Auckland, New Zealand

• Liaised with internal and external parties to ensure prompt deliveries for high value and sometimes life-saving medical supplies• Data entry, entered phone, fax and e-mail orders• Worked in a team of 4 who handled most of the orders for New Zealand and Queensland• Direct superior was located in Sydney, so had to self-manage

Greenock, Scotland

• 2nd/3rd line phone and e-mail technical support• Mobile phone and broadband setup• Supported various desktop and mobile phone O/S including Windows, Mac OS, Linux, iPhone OS, Blackberry and Android• Notebook / Desktop support• User account setup and administration

Greenock, Scotland

• Manually entering sales/contract renewals placed via the T-Mobile website.• Telesales and retention advice.• Liaising with external companies to ensure efficiency for deliveries/returns.

Greenock, Scotland, United Kingdom

• Answering customer enquiries.• Providing information about products and services.• Making product suggestions and recommendations.

Gourock, Scotland, United Kingdom

• Processing, packaging and shipping online orders accurately• Organizing stocks and maintaining inventory• Inspecting products for defects and damages

• Provide excellent customer services• Greet customers and present menus• Make suggestions based on their preferences• Take and serve food/drinks orders• Up-sell when appropriate• Arrange table settings• Keep tables clean and tidy at all times• Check products for quality • Deliver checks and collect payments• Cooperate and communicate with all serving and kitchen staff