Thomas Parsonage Email & Phone Number

Plymouth, England, Gb

London, Gb

Plymouth, England, Gb

Plymouth, England, Gb

* Responsible for the IT Strategy & Execution for the HQW / Barden Group around the globe.* Lead & Mentor the IT support teams within the group to ensure a consistent excellent level of service.* Drive innovation and improvements in all aspects of IT through procurement and in house development.* Plan, manage and monitor IT budget usage.* Lead all cyber security initiatives and gaining certifications such as Cyber Essentials and ISO 27001

Plymouth, England, Gb

* Project manage and lead the complete overhaul and replacement of all IT systems including network infrastructure, clients, servers, end user software including VPN, CRM, HR, EPR and client productivity systems as part of a company buy out in six months whilst achieving the budgetary constraints.* Budget planning and monitoring of adherence.* Checking of the quality of the IT services used at the site as provided by Corporate IT by means of the evaluations made available for the globally defined KPIs and notification to the KPI coordinator of any site-specific variances. * Ensuring procurement and provision of the necessary local IT equipment and appropriate IT services for the operation of IT at the location in accordance with Corporate IT regulations. * Ensuring local technical support where there are corresponding local characteristics at the site for services from Corporate IT (e. g. shopfloor, inventory management or time recording systems).* Location-specific support within the framework of lifecycle projects for services from Corporate IT.* Contact person for employees at the location for questions relating to IT processes and services.* Local support to IT Demand Management on IT enquiries/requirements.* Support, Mentoring & Development of local IT Team* Manage strategic road-map for software development and improvements.

* Design, build and train support for a near real time solution providing key stakeholders with key metrics to manage stores on the day with minimal latency.* Evaluate, redesign and deliver from scratch an enhanced data warehouse to store all Business Intelligence data to ensure single version of the truth.* Evaluate multiple (10+) legacy systems, rebuilding the processes in the new data warehouse to allow decommissioning.* Design, and deliver the ETL processes to populate the data warehouse.* Coach & Develop team of developers* Design & Delivery of a performance management tool across all stores to promote indepth, relevant and timely dashboards to allow employee and store based performance management.

London , Gb

Leading a team of Business Intelligence Professionals* Over 10k target employee base* Key stakeholder management for staff of all levels and Vendors who supply our solutions* Provide consultancy for all new BI strategic deliveries* Train and mentor a team of consultants / developers to empower them to be able to complete their roles* Drive and deliver best practice across the team and wider area* Manage the delivery roadmap for BI initiatives

Slough, Gb

Provide consultancy to the finance department in order to deliver a BI solution for the following key initiatives:* Design & deliver a new data mart to store financial KPI's for the whole business based on requirements I gathered* Migrate legacy MI from Oracle to the new SQL Server platform* Provide BI to the Finance area where potential efficiencies had been identified* Train key support staff in new solution

Issy-Les-Moulineaux, Île-De-France, Fr

Working with the BI Consultants I provided support and guidance to my colleagues as well as lead my own BI initiatives across the Orange UK Estate.* Designed and delivered the data mart and ETL required to provide a daily PTC model that is used across the business as well as the FCR Metric and others that had not been available to the business until then and are now used to performance manage staff and drive business decisions.* Recruited and trained key staff in the BI Developer role* Migrated unsupported legacy ETL and Stored Procedures to managed and maintained ETL* Provided the interface and delivery for all non-standard adhoc queries that required technical deliveries.* lead the team that designed & delivered a multi-million pound world class performance management tool available to all centre users (over 10k) to not only provide the leaders of the business insight on key metrics but allow the users to self manage, instantly increasing performance across many metric.* Create and deploy a new incentives management tool for sales staff to encourage and reward the correct behaviour to ensure customer satisfaction, employee satisfaction and business benefit.

Issy-Les-Moulineaux, Île-De-France, Fr

Worked within a team of people providing Business Intelligence solutions for internal team use as well as company wide initiatives.* Provided the first self serve portals for the internal team for BAU reporting speeding up delivery times significantly and over 2FTE per week.* Automated multiple manual reports removing the need for manual intervention and human error in the production of BAU reporting* Delivered regular insight to the business on hot topics including recommendations that was used to make key business decisions and start key initiatives.

Issy-Les-Moulineaux, Île-De-France, Fr

Lead a team of analysts providing key reports and insight to the Consumer Operations Team within Orange UK* Ensure key regular reports where delivered within SLA* Manage key stakeholders on a day to day basis and during projects.* Deliver insight to the business on areas of interest including areas where potential efficiencies could be made* Mentor and develop my team to ensure we could meet customer demand.

Issy-Les-Moulineaux, Île-De-France, Fr

Lead a team of 15 Agents handling customer service queries for our "Premier" customers.