Thomas Payne Email and Phone Number

Managed Conduent account 2017 to 2024• IBM z/Series Mainframe, HUB, IBM TS7720, IBM Storage. • Orchestrate technical leadership and support for Six Conduent accounts (former XEROX) systems software with talent acquisition, in-house, and management of 22 technical staff (US and Offshore). • Design and manage a series of technology projects end to end that enhance client productivity and mitigate systems down time. • Collaborate with C-level Executives and technical teams to… Show more Managed Conduent account 2017 to 2024• IBM z/Series Mainframe, HUB, IBM TS7720, IBM Storage. • Orchestrate technical leadership and support for Six Conduent accounts (former XEROX) systems software with talent acquisition, in-house, and management of 22 technical staff (US and Offshore). • Design and manage a series of technology projects end to end that enhance client productivity and mitigate systems down time. • Collaborate with C-level Executives and technical teams to identify technology issues and develop solutions that meet business needs. • Rebuilding team, onboarded new FTE’s since April 2018• Successfully managed the completion of datacenter migration for all supported hardware from Pittsburgh, PA to EWDC and SUDC, Utah for six clients • Successfully managed the completion of OS upgrades for all Conduent clients, zOS 1.13 to 2.4• Maintained all assigned SLA’s to 100% Managed Marriott International account 2014 to 2017• Local & Remote Data Center, IBM z/Series Mainframe, IBM TS7720, EMC VMAX• Orchestrate technical leadership and support for Marriott International client infrastructure and systems software with talent acquisition, in-house, and management of 14 technical staff. • Design and manage technology projects, mitigate systems down time. • Identify technology issues and develop solutions that meet business needs. • Spearheaded three major technology refresh projects to upgrade IBM z/Series Mainframes, IBM TS7720 VTS Clusters, EMC VMAX storage within local and remote datacenter locations enabling expanded capacity, which has paved the way to support additional client demands.• Managed DB2 software upgrade design and project execution from v10 to v11 NFM that significantly mitigated risk and reduced elapsed time of actual upgrade process. • Planned/Partially implemented work upgrading new FICON switches• Maintained all assigned SLA’s to 100% • Restructured and updated all team documentation and diagrams Show less

Financial Compliance Software• Manage IT team• Systems Administrator• VOIP Administrator• Develop/Implement/Manage plan to migrate company production clients from fully managed hosting to co-location hosting• Act as lead for team, responsible for proactive infrastructure monitoring and incident response resolution• Provide leadership and manage coordination of assigned projects• Respond per customer SLAs, contracts and procedures• Manage technical vendor… Show more Financial Compliance Software• Manage IT team• Systems Administrator• VOIP Administrator• Develop/Implement/Manage plan to migrate company production clients from fully managed hosting to co-location hosting• Act as lead for team, responsible for proactive infrastructure monitoring and incident response resolution• Provide leadership and manage coordination of assigned projects• Respond per customer SLAs, contracts and procedures• Manage technical vendor relationships, on a day-to-day basis• Develop methods for process automation for infrastructure management• Develop and implement monitoring tools• Measure and report on the responsiveness and efficiency of the network and hardware infrastructure• Mentor and provide guidance to other staff (including technical and non-technical staff) when appropriate• Provide hands-on leadership during service impacting events• Coordinate system maintenance and software changes, while minimizing customer impact and maximizing the productivity of company resources• Network design, administration and optimization• Communicate with team members and employees on issues relating to the network and infrastructure• Communicate management directives to staff, as well as communicating staff concerns to management• Provide input on key strategic technical design decisions, and identify and implement improvement initiatives• Enforce corporate IT security and operational policies and objectives• Manage IT infrastructure for Rockville HQ office, New York City Sales office, York UK Software Development office, Savvis Managed, Colocation and Cloud DR datacenters and Carpathia Colocation and Cloud DR datacenters Show less

Threat Analysis Software• Systems Administratoro 29 Dell PowerEdge / HP Proliant DL380 G5 Servers. Mix of Windows 2003 Server Edition (Standard, Enterprise), Server 2008 R2 Edition, Hyper-V 2008o 60 Desktops/Laptops, local and remoteo Dell PowerConnect managed switcheso Dell Powervault 124T LTO3 VTLo Cisco Pix Firewallso Checkpoint VTM1 Edge / M130 Firewallso Avocent Autoview KVM• Build/Manage Servers as required, Windows 2003/2008 Servers, 32/64 bit•… Show more Threat Analysis Software• Systems Administratoro 29 Dell PowerEdge / HP Proliant DL380 G5 Servers. Mix of Windows 2003 Server Edition (Standard, Enterprise), Server 2008 R2 Edition, Hyper-V 2008o 60 Desktops/Laptops, local and remoteo Dell PowerConnect managed switcheso Dell Powervault 124T LTO3 VTLo Cisco Pix Firewallso Checkpoint VTM1 Edge / M130 Firewallso Avocent Autoview KVM• Build/Manage Servers as required, Windows 2003/2008 Servers, 32/64 bit• Build/Manage Desktops as required, Vista Business, Windows 7 and XP, 32/64 bit• Desktop support to internal staff, manage desktops/laptops• Manage and maintain, Application, Web, Domain servers• Backup engineer, Manage and maintain Backup solution using Veritas Backup Exec 11d• Manage Active Directory, Domain User account support • Manage Checkpoint Firewall and VPN, personal client and router/router• Manage Corporate mobile network (cell phones, air-cards, extenders) via Sprint PCS• Manage VOIP network , using Packet 8• Network monitoring using OpManager (ManageEngine) Show less

o Managed project to consolidate/restructure United Way offices  Relocated HQ office in Washington DC to a new Washington DC office location Closed remote offices in surrounding Maryland and Virginia Expanded Virginia office to accommodate additional employees, installed new LAN Migrate/Distributed all IT infrastructure from closing offices to new offices Managed all IT infrastructure issues including the re-distribution of VOIP network Responsible to keep all IT… Show more o Managed project to consolidate/restructure United Way offices  Relocated HQ office in Washington DC to a new Washington DC office location Closed remote offices in surrounding Maryland and Virginia Expanded Virginia office to accommodate additional employees, installed new LAN Migrate/Distributed all IT infrastructure from closing offices to new offices Managed all IT infrastructure issues including the re-distribution of VOIP network Responsible to keep all IT and communications working operational with minimum downtime.  This was very successful, with little or no downtime to the networko Managed IT staff, including all training issueso Managed the AS/400, help to distribute and migrate applications to PC’so Managed the operations of the companies donation software ‘Andar’o Managed all IT initiatives for the organization, including managing current and new equipment purchases.o Completed a company-wide inventory. This had never been done! Show less

Telcom Bill Reconciliation software• Project Manage remotely hosted ASP (Application Service Provider)• Storage, Network, Systems capacity planner, Backup engineer• Build Servers as required• Manage and maintain Citrix, Storage Backup , Application, Web, Domain servers• Manage and maintain Backup solution using Veritas Netbackup Datacenter (6+TB p/month)• Monitor EMC storage via EMC management console, 100TB under management• Implement Firewall change requests to… Show more Telcom Bill Reconciliation software• Project Manage remotely hosted ASP (Application Service Provider)• Storage, Network, Systems capacity planner, Backup engineer• Build Servers as required• Manage and maintain Citrix, Storage Backup , Application, Web, Domain servers• Manage and maintain Backup solution using Veritas Netbackup Datacenter (6+TB p/month)• Monitor EMC storage via EMC management console, 100TB under management• Implement Firewall change requests to ISP, assure consistency in the Firewall rules for network users.• Manage Exchange 2003, Active Directory, Domain User account support / Help desk as required• Provide new and existing clients interface to establish connectivity B2B• Assist Oracle DBA’s to architect new functions, test existing procedures, troubleshoot problems, analyze metrics• Run CCMI/Telview Oracle table updates bi-monthly• Establish and maintain IT Department standards: Examples, username guidelines, backup jobs, hardware requirements, server layouts, Citrix Published Applications• Create and update IT documentation (Installation, Configuration, System and Network Diagrams, Backup Strategy, Connectivity Worksheet, etc..)• Assist sales as required (PC setups, RFP responses, etc.) • Coordinate efforts between ISP, vendors, users and service providers • Recommend, Approve Hardware and Software implementations• Provide IT sales quotes as required Show less

Senior Field Engineer, Account Representative, 1982-1992• Customer services field support• Install, deinstall, configure, troubleshoot and repair Amdahl hardware Mainframe processors and Storage products• Supported Amdahl Mainframe CPU products (V6, V7, V8, 5890, 5990)• Supported Amdahl Storage products (6280, 6380, 6680, 6880, 6100, Spectris, Clariion)• Supported Amdahl open system products (SUN hardware, Clariion)• Supported Amdahl software products (TSO, MVS, Veritas… Show more Senior Field Engineer, Account Representative, 1982-1992• Customer services field support• Install, deinstall, configure, troubleshoot and repair Amdahl hardware Mainframe processors and Storage products• Supported Amdahl Mainframe CPU products (V6, V7, V8, 5890, 5990)• Supported Amdahl Storage products (6280, 6380, 6680, 6880, 6100, Spectris, Clariion)• Supported Amdahl open system products (SUN hardware, Clariion)• Supported Amdahl software products (TSO, MVS, Veritas Volume Mgr, Sun Solaris, Microsoft NT)• Received Directors and Night on the town awards for service excellence• Received Department Nomination to Amdahl Field Conference• Provided regional specialist support for the 6280/6880 Storage product• Assigned National Account Manager for MCI• Regional specialist for application GDCM (Datacenter Manager)Senior Educational Specialist 1992-1999• Project management• Course Instructional Design and Development. Development tools include Saber, Authorware, FrontPage, PowerPoint• Technical Instructor (Storage Products and Open Systems)• Storage Products SME (Subject Matter Expert)• Video development using 3/4" and HI8 Pro line Mac FX system• Software developer, DBA• Developed traditional Lecture/Lab courses for Storage Products (6280, 6380, 6880, 6100, Clariion)• Developed multimedia CD-Rom courses for Storage Products: hardware (Spectris 1, Spectris Gold), software product (TDMF - Storage volume manager)• Developed departments QA evaluation and testing process• Developed and maintained a client/server RDBMS "projects management and time tracking system"• Received Directors award for outstanding development work on the Spectris Project (Storage product)• Received Directors award for contributions to support the Microsoft NT Core and Admin. Class• Received Night on the town award for rapid development on the TDMF project (Storage software utility)• Completed Microsoft Certified Systems Engineer (MCSE) certification Show less

• Customer services field support• Assigned, managed and maintained field offices at customer sites• Install, deinstall, configure, troubleshoot and repair Intel hardware products: Solid state Storage, Memory add on/in products, PC, Microprocessor• Managed, monitored and assigned tasks as required to department field support engineers

• Customer services field support• Assigned, managed and maintained field offices at customer sites• Install, deinstall, configure, troubleshoot and repair Memorex hardware products: Storage, CPU, Tape, Microfilm, Printers• Managed, monitored and assigned tasks as required to department field support engineering