Senior Salesforce.Com Consultant
Self
Kamloops, British Colombia, CanadaDrove requirements gathering, system design and solution build phases of consumer call center implementation. Consolidated multiple legacy systems into one enterprise wide on demand solution. Automated consumer services’ manual processes expecting to increase productivity by 40%. Enabled dramatic cost savings on legacy system maintenance and administrative overhead while creating a 360-degree view of consumer.Replaced 25yr old (paper based) prize payout process with an automated and customized solution on the force.com platform. Analyzed and overhauled existing business processes to streamline the prize payout process. Replaced ~150 paper forms with prebuilt Conga Merge templates. Created executive and operational dashboards reducing manual report building time by 7 days each quarter.San Francisco, California Implementing salesforce.com instance used to track campaign and insertion orders for a leader in the digital ad space. Gathered requirements, designed solution and performed build all on the force.com platform. Optimized salesforce.com for both internal and custom facing support channels. Designed and built integration using Informatica On Demand.Palo Alto, California Spearheaded the optimization of a salesforce.com implementation for an on demand shipping company. Revamped entire sales methodology, enabling customer growth and streamlined business processes. Created reports and executive dashboards that highlight hot prospect accounts, customer health and potential growth.San Ramon, California Transformed email and spreadsheet support based processes into a streamlined salesforce.com centric solution, resulting in a 40% increase in customer support efficiency. Optimized sales modules of salesforce.com to facilitate accurate forecasting pipeline management and sales management reporting.