Expert consulting - solution design, implementation, development and administration. Founded by two salesforce.com alumni with decades of experience, we work with customers to maximize the potential of the platform for their businesses.

Kamloops, British Colombia, CanadaDrove requirements gathering, system design and solution build phases of consumer call center implementation. Consolidated multiple legacy systems into one enterprise wide on demand solution. Automated consumer services’ manual processes expecting to increase productivity by 40%. Enabled dramatic cost savings on legacy system maintenance and administrative overhead while creating a 360-degree view of consumer.Replaced 25yr old (paper based) prize payout process with an automated and customized solution on the force.com platform. Analyzed and overhauled existing business processes to streamline the prize payout process. Replaced ~150 paper forms with prebuilt Conga Merge templates. Created executive and operational dashboards reducing manual report building time by 7 days each quarter.San Francisco, California Implementing salesforce.com instance used to track campaign and insertion orders for a leader in the digital ad space. Gathered requirements, designed solution and performed build all on the force.com platform. Optimized salesforce.com for both internal and custom facing support channels. Designed and built integration using Informatica On Demand.Palo Alto, California Spearheaded the optimization of a salesforce.com implementation for an on demand shipping company. Revamped entire sales methodology, enabling customer growth and streamlined business processes. Created reports and executive dashboards that highlight hot prospect accounts, customer health and potential growth.San Ramon, California Transformed email and spreadsheet support based processes into a streamlined salesforce.com centric solution, resulting in a 40% increase in customer support efficiency. Optimized sales modules of salesforce.com to facilitate accurate forecasting pipeline management and sales management reporting.

Developed business rules for the Comergent Product Model, enabling self-service selling of products on force.com checkout. Partnered with Finance and Sales Operations business owners to analyze and implement business logic that determines product behavior and enforces selling rules.

Grew and managed team of salesforce.com administrators implementing best practices. Streamlined employee on boarding process, supporting aggressive hiring targets and scaling with growth of company. Collaborated with HR to revamp and automate termination process built on the force.com platform. Troubleshot and solved all internal escalations

Administered salesforce.com orgs for multiple business units, acting as subject matter expert for all internal instances. Engaged with Sales and Marketing to optimize campaign to lead to sales life cycle. Partnered with Product Management to design new features and functionality needed to support specific internal business processes. Acted as Tier 3 support for customer escalations.

Facilitated seamless transition of two global sales teams onto one common system, Siebel CRM. Collaborated with department heads to collect, process and document business requirements. Conducted multiple day training classes worldwide, resulting in clean accurate sales forecasting. Responsible for continued function of all Sales and Marketing business systems.

Defined lead generation requirements and implemented salesforce.com to specification resulting in the company’s first lead capture and tracking system. Analyzed and reported lead generation statistics to upper management. Administered salesforce.com customizing it to specific business needs. Edited HTML on corporate intra/extranets and web site.