Thomas Peer, Mba, Mshs Email & Phone Number

Antioch, Il, Us

Gurnee Campus

Responsible for managing all aspects of campus academic operations; directly supervises academic staff. Recruits, hires and trains new staff and evaluates the faculty. Provides for the optimum staffing when needed to include the training of new faculty to ensure the campus is fully staffed and operating in peak efficiency.Supports staff in providing guidance in resolving issues when they arise. Collaborates on communications with the campus faculty to ensure a model for consistent quality delivery of our career program content and support services provided to our students in accordance with policy and applicable state and federal laws. Identifies and promotes best practices fostering a positive education environment culture for both students and faculty.Provides faculty reporting and audit monitory procedures for grades and attendance, and probation for high risk students in compliance with all regulatory accreditation agencies. Conducts investigations and inquiries and takes appropriate actions to any student and staff complaints or concerns.

Franklin Wi

Responsible for all operations and the management of 5 supervisors, 15 dentists, 8 hygienists and 47 dental assistants indirectly at a 53 chair multi-specialty dental center.As an OSHA Safety Officer; responsible for program management that resulted in the clinics successful AAAHC re-accreditation; citing exceptional training program and increased staff compliance with the clinics health and safety programs.I implemented lean initiatives to improve dental team performance and efficiency; resulted in average daily provider production increase of $3100 increasing clinics revenues by $1 million dollars annually.I routinely collaborated with clinic providers and their teams focusing on top three patientdissatisfaction scores and ways to improve the patient doctor interaction scores; this resulted in One of my achievements was being instrumental in improving our Press Ganey scores for the clinic from 82% to an overall 90% mean score.I have implemented training initiatives for Patient Care Coordinators; improving customer serviceskills; resulted in reducing the number of Care Plus insurance application errors from ten per month to zero errors for the last six months.

Greater Chicago Area

Directed the planning, organization and managed 4 supervisors and 39 employees indirectly in the daily clinic operations of 2 accredited urological ambulatory surgery centers; performing over 21,600 cases. Credentialing Manager; credentialed and reappointed 150 physicians.HIPAA Privacy Officer; as the program manager, delivered comprehensive HIPAA training to all employees and physicians; conducted 20 compliance audits, reviewed 200 HIPAA privacy and security policies annually. Project Manager; coordinated, scheduled and directed a $10,000 surgery center renovation at Park Ridge saving $600,000 in potential lost cases due to the center being closed. LEAN Six Sigma; facilitator provided strategic direction for project teams in 10 LEAN Six Sigma Kaizen projects. Improved employee productivity and efficiency supporting continued process improvement strategies. Designed and developed a facilitator’s course used to train 6 new facilitators. As the Patient Relations Coordinator; conducted weekly meetings with all staff members to develop and maintain positive relationships between each other and the patients.Executive Leadership Team Member; proactively collaborated with team members to develop the company’s strategic long and short range goals, vision and mission statements.As the Quality Improvement Coordinator; directed 12 urology Quality Improvement performance studies for fixed and mobile operations and assists with setting quality performance goals.

Great Lakes, Illinois

Managed the strategic planning and department operations; supervising 10 employees;responsible for training, mentoring, writing and reviewing job descriptions and performance evaluations.Master Training Specialist Instructor; prepared and lectured medical and dental classes and performed both live and simulator laboratory instruction to over 7,800 students.Project Leader in the transition from Instructor led curriculum to a blended learning environment program which saved 28,000 training days and $5 million in savings.Used Lean Six Sigma methodologies working with other academic divisions; implemented an academic remediation plan that decreased test failures by 31% and school attrition by 25%. Team builder; managed a goal team of 10 instructors; researched and developed best business practices processing academic review board results which when implemented saved the school $225 thousand in delays in training pending results.Department Cost Center Manager managed an operating budget of $15,000. Academic Instructor performed 4,000 student record entries of test scores, remediation plans, and reports into curriculum database for monthly tracking.

Masters Degree, Health Care Management;

Magna Cum Laude

Master Of Business Administration (Mba)

Magna Cum Laude

B.S., Health Care Management