Tom Perna Email & Phone Number

Bismarck, ND, US

Bismarck, North Dakota, United States

• Create a company system/tool (i.e. HubSpot) to document and record customer contact information and daily, weekly, and monthly interactions.
• Develop, build, and secure new relationships grounded in trust with a growing portfolio of micro-market and vending machine customers; expand the relationships with existing customers by proposing solutions that meet.
• Acquire a thorough understanding of customer needs and requirements by effectively communicating with them via email and phone.
• Serve as the communication link between all customers and the internal business and operations team.
• Coordinate and communicate with customers and applicable departments to ensure timely delivery of products for vending machines and micro-markets; suggest products that might sell; listen to customers’ suggestions.
• Negotiate commission rates, service fees, and contracts with new and existing customers.

• Write clear, attractive copy with a distinct voice for a Catholic audience
• Write scripts for monthly and weekly videos
• Interpret copywriting briefs to understand project requirements
• Collaborate with the Vice President of Parish Services on all copy
• Conduct high-quality research via books and online resources
• Edit and proofread copy as needed

Gilbert, Arizona, United States

• Oversees personal website/blog to promote faith-based material through a WordPress Content Management System. Duties included:
• Design and develops website layout, logo, and vision for TomPerna.org.
• Develops relevant and faith-based themed content to a world-wide audience; blog posts have appeared on New Advent, Big Pulpit, and Catholic Exchange; monthly contributor on Epic Pew.
• Responds to blog comments and reader emails to ensure reader interaction.
• Creates and maintains social media accounts to reach different audiences; experience with Facebook, Twitter, Instagram, and LinkedIn.
• Experience with mass email creation through Flocknote and Mailchimp; working knowledge of Eventbrite and Libsyn.

Bismarck, North Dakota, United States

Entering college equivalency courses of students transferring from one college/university into another university through Ellucian's Banner software.

Bismarck, ND

• Built and provided leadership for a clear hospitable, mission-driven, and service-oriented collegiate dining experience. Duties include:
• Took ownership of customer issues within dining and followed problems through to resolution. Trained front-of-house positions and ensured procedures were properly carried out through clear communication with Restaurant.
• Evaluated organizational efficiency, identified weak spots, and made necessary changes to maximize staff productivity. Prepared and maintained exceptionally high customer service, hospitality, cleanliness, and.
• Worked to improve the customer experience and fostered an engaged clientele across faculty, staff, and donors facilitating program growth while managing and monitoring day-to-day hospitality operations.
• Served the most important stakeholders - the university's students – by building and maintaining healthy relationships, seeking their feedback through surveys to maintain customer satisfaction, and communicating weekly.
• Promoted and sold the university student meal plans; sought to upsell plans and add additional perks. Communicated a meal plan presentation to incoming students and parents on three registration days.

Phoenix, Arizona Area

• CC105 - Introduction to the New Testament II to adult learners once a year for five weeks.Duties included:
• Taught assigned class material in accordance with learning objectives developed by the Kino Catechetical Institute.
• Lectured and explained difficult material in a simple way while also providing a lecture outline so students can follow along and take notes more easily.
• Assessed students through quizzes, a presentation, and a final paper.
• Communicated with students outside of class to provide supplementary instruction, when necessary.

Gilbert, Arizona

• Organized, coordinated, and executed the Family and Children Education within the parish. Duties included:
• Led the administration, curriculum development, and the culture of the Children’s Education, Sacramental Preparation, and Children’s Initiation Programs for over 350 children and 200 families; created special events.
• Recruited, certified, and provided new hire training and formation for 40 volunteer teachers and assistant teachers within the curriculum.
• Communicated with families and teachers through an email marketing system.
• Generated training days and retreats for adult learning and maintains that each volunteer teacher and assistant volunteer teacher is educated on the current Safe Environment policies.
• Partnered with Supervisor and Subject Matter Experts (SMEs) to teach the weekly parent sessions maintaining the family scope of the program.

Gilbert, Arizona

• Designed and implemented an adult learning program from scratch and maintained a successful curriculum and action plan for adult learning steadily increasing attendance and participation. Duties included:
• Championed the curriculum development and marketing of adult learning studies through online and print sources.
• Developed presentations to adult learners ranging all ages; established a plan and designed monthly curriculum and calendars.
• Communicated with participants through email marketing platform.
• Collaborated with the Director of Children’s Religious Education and Supervisor in establishing a regular rotation of Subject Matter Experts (SMEs) for parents in the Family Formation Program; on a monthly basis taught.
• Established and maintained a team of Subject Matter Experts (SMEs) for parish-wide adult learning weekend speaker series.

Scottsdale, AZ

• Oversees the Social Media platforms for the Legacy Financial Group. Duties include:
• Connecting and building relationships with insurance, auto sales, and other sales professionals through LinkedIn.
• Developing potential leads through these social media sites and seeking people who are interested in speaking to a financial planner.

Tempe, AZ

Taught Introduction to Theology (THE 112) to adult learners in a college classroom.

Scottsdale, Arizona

• Developed the Stewardship program to create a Stewardship Way of Life in the parish and the school consisting of time, skills, and finances. Duties included:
• Led the school’s advancement program as adopted by the Parish Finance Council and Parent Advisory Board.
• Designed, created, and sent out weekly newsletters to a collected email distribution list using marketing platform to maintain contact with parishioners to promote events and programs.

Austin, Texas Area

Developed lesson plans and assessments for high school theology courses. Implemented lesson plans in the classroom using technology on a daily basis through a SmartBoard.Oversaw theology curriculum in association with the Diocese of Austin and the United States Conference for Catholic Bishops. Gathered information on textbook resources and develop theology.

Phoenix, Arizona

Taught Theology at Saint Mary's Catholic High School in Phoenix, ArizonaDeveloped lesson plans and assessments for high school theology courses. Implemented lesson plans in the classroom, using technology on a daily basis through a SmartBoard, computer and DVD player. Met with parents frequently to review student’s grades and progress. I served as the.

Phoenix, Arizona Area

Substitute taught grades K-12.

Scottsdale, Arizona

Assisted an Allstate Insurance agent with duties including: customer service and cross-line billing sales and billing endorsements.

Scottsdale, Arizona

Responsible for prospecting and opening new business accounts via outbound calls. Maintained relationships with current clients.

Avondale, Arizona

Oversaw and implemented all curricula for high school, junior high, and Confirmation youth ministry programs and parents support group. Maintained a budget of $100,000. Served as primary fundraiser for various activities. Responsible for recruitment, training, and supervision of a core team of young adults. Developed and oversaw relationship building.

Phoenix, Arizona, United States

Scottsdale, Arizona

Master Of Arts, Theological Studies

Master Of Arts, Secondary Education And Teaching

Bachelors, Philosophy

Saint Ignatius Institute Great Books Program, Co-Winner of the Rev. Louis Bouyer Senior Thesis Award