Currently oversee multiple Senior Directors and 14 Director of Operations throughout West Coast Region of U.S.A. Over 15 years of Executive Experience and 20 years of Multi-Unit Experience with constant performance in the TOP 1% of all peers. Prime for COO position for growing company in need of an expert with people development and maximizing bottom line profits.Utilizing my strong leadership and operations expertise, I implement tactical strategies that optimize efficiencies, quality, customer service and profitability in up and down markets. I am exceptionally adept at turning around and revitalizing operations, increasing revenues and market share in highly competitive, service-oriented industries.My team building skills enable my management teams to continually exceed all internal/external guidelines and deliver top performance and superior results. In summary, my key strengths include:- Achieving stellar results in highly-competitive, cost-driven, service-oriented markets- Instituting rigorous operational and customer service standards at multiple sites- Re-capturing lost business while building customer loyalty to maximize sales- Boosting customer satisfaction to engender long-term loyalty and repeat businessIn addition I have certification for Proctor and Instructor for Serve Safe from the National Restaurant Association,