Thomas Halverson Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Dallas, TX

• Managed collection representatives taking inbound service calls and placing outbound collection calls to approximately 4,000 commercial clients.Accomplishments: 
• Reduced overdue balances by $3 million in 6 months.

Greensboro/Winston-Salem, North Carolina Area

• Managed 26 representatives and 2 supervisors in an inbound call center providing basic services for patients and light collections of self-pay balances.

Burlington, North Carolina

• Directed 30 staff members involved with all aspects of billing and collecting commercial general liability premiums, specialty lines premiums, and final audit premiums from agents, brokers, and policyholders.
• Built premium audit department from the ground up: began auditing, billing, and collecting on all policies written subject to audit.
• Interfaced with IT developers to determine audit thresholds on various classes of business and whether to complete phone audits or physical audits.
• Worked with Underwriting on non-productive audit attempts.
• Built direct collection department from the ground up.
• Developed systems and procedures for tracking uncollectible audits from agency to direct bill system.

• Coached 11 staff members involved with all aspects of billing and collecting workers’ compensation premiums from agents, brokers, and policyholders utilizing Applied Systems software.
• Interfaced with underwriting and operations to ensure quality and timeliness of information delivered to premium billing and collections.
• Appointed to systems committee responsible for evaluating, selecting, testing, and installing new integrated system; product linked marketing, underwriting, policy issue, accounting, audit, and claims.
• Reduced overdue receivables from $10 to $5 million while annual written premiums grew from $40 to $125 million.Accomplishments:
• Brought billing and collections departments current from large backlogs.
• Improved relations with providing carriers.

• Began in Dallas as regional premium accounting manager and was promoted to Charlotte headquarters to consolidate 9 regional accounting units into 1 national service / call center.
• Hired staff; trained, coached, and mentored new staff.
• Created and implemented training programs for new staff.
• Coordinated conversion of manual records to on-line agency billing system.
• Managed staff of 70 – 120 in premium service call center / cash processing center.
• Achieved efficiencies by reorganizing work-flow and reducing staff by 25% over 5 years.

B.S., Business Administration/Accounting And Finance

Bachelor of Science - Business Administration

Education record

Education record