Thomas Halverson Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Dallas, Tx

• Managed collection representatives taking inbound service calls and placing outbound collection calls to approximately 4,000 commercial clients.Accomplishments:  • Reduced overdue balances by $3 million in 6 months.

Greensboro/Winston-Salem, North Carolina Area

• Managed 26 representatives and 2 supervisors in an inbound call center providing basic services for patients and light collections of self-pay balances.

Burlington, North Carolina

• Directed 30 staff members involved with all aspects of billing and collecting commercial general liability premiums, specialty lines premiums, and final audit premiums from agents, brokers, and policyholders.• Built premium audit department from the ground up: began auditing, billing, and collecting on all policies written subject to audit. • Interfaced with IT developers to determine audit thresholds on various classes of business and whether to complete phone audits or physical audits. • Worked with Underwriting on non-productive audit attempts. • Built direct collection department from the ground up. • Developed systems and procedures for tracking uncollectible audits from agency to direct bill system. • Led effort to enforce agency contract terms regarding uncollectible premium audits from the wholesalers.• Reduced agent bill 90-day statutory overdue balances from $2 million to $150,000.• Identified and implemented automated work-flow efficiencies as IT resources became available. Frequently assigned to role of analyst to interface with IT / MIS on development of new systems or enhancements to current systems.• Managed all relationships with external vendors in both premium audit (field auditors) and premium collection (collection firms and attorneys) areas of responsibility.• Assumed management responsibility from claims department for deductible recovery unit. • Served as expert witness in court on large premium audit cases. Prevailed in 90% of cases, winning directed verdicts in most jury trials.Accomplishments:• Grew unit to produce $245 million over 9 years at 10% expense ratio, developing a true profit center. • Worked with agents to collect 73% of $245 million at normal agency commission.• Led group of agents to return 27% of billed audits for direct collections from policyholders. • Accepted $66 million of audits for direct collections; collected $38 million in cash and wrote off $16M, a 7% billed amount over 10 years.

• Coached 11 staff members involved with all aspects of billing and collecting workers’ compensation premiums from agents, brokers, and policyholders utilizing Applied Systems software.• Interfaced with underwriting and operations to ensure quality and timeliness of information delivered to premium billing and collections.• Appointed to systems committee responsible for evaluating, selecting, testing, and installing new integrated system; product linked marketing, underwriting, policy issue, accounting, audit, and claims.• Reduced overdue receivables from $10 to $5 million while annual written premiums grew from $40 to $125 million.Accomplishments:• Brought billing and collections departments current from large backlogs. • Improved relations with providing carriers. • Reduced overdue ratios significantly.

• Began in Dallas as regional premium accounting manager and was promoted to Charlotte headquarters to consolidate 9 regional accounting units into 1 national service / call center.• Hired staff; trained, coached, and mentored new staff. • Created and implemented training programs for new staff.• Coordinated conversion of manual records to on-line agency billing system.• Managed staff of 70 – 120 in premium service call center / cash processing center.• Achieved efficiencies by reorganizing work-flow and reducing staff by 25% over 5 years.• Exceeded all cash management objectives by collecting 99.4% of receivables due from agents and brokers countrywide. Receivables averaged $1 billion on 25,000 items from approximately 1,000 agents and brokers.• Co-chaired task force to implement career banding which replaced job grade system.Accomplishments:• Guided recovery efforts on a bankruptcy of a major managing general agency. Recovered $3 million (50%) over 2 years; company placed itself in position of agency, serving thousands of policyholders on a direct basis with no addition to staff.• Managed premium accounting call center from start-up to full operations, exceeding all expectations. • Reduced expense ratio of center through attrition, keeping productivity high.

B.S., Business Administration/Accounting And Finance

Bachelor of Science - Business Administration

Education record

Education record