Thomas Jordan Email & Phone Number

2005-2006* Created billing for unbilled customers* Added products to accounts* Monitored and recorded equipment & payment discrepancies* Researched accounts as needed * Handled escalated customers inquiries, re: billing amounts, equipment status, credit bureau report discrepancies* Initiated contact with customers in reference to written disputes from collection agency* Tracked and monitor all written correspondence

Nw Division

Fort Worth

At&T

• Installed AT7T U-verse services• Installed Phone Lines if necessary• Installed internet and assisted with computer setup for connections• Tested phone lines to insure all working properly• Installed coax and cat5 wiring as necessary

Complete applications for various credit unions for secured and unsecured loans.Advise members of rates available for particular loan types.Evaluate credit reports.Review account with loan officers for approvalAdvise members of account balancesSubmit applications for final review by credit union loan officers

* Initiate contact with customers in reference to delinquent accounts.* Negotiate repayment arrangements for delinquent customers.* Explain daily simple interest accounts.* Explain payment history, payment postings, short payments, late charges.

* Initiated contact with customer in default mortgage status* Managed voluminous customer inquiries re: delinquent status, mitigation, and bankruptcy options* Assessed financial status and ability to pay* Recommended and implemented appropriate debt settlement options for borrower* Negotiated repayment plan, drafted stipulations accordingly* Successfully Interfaced with associated internal and external entities;(i. e.; foreclosure counsel, investors, bankruptcy department, mortgage insurance companies, and attorneys)* Provided necessary documentation to monitor established agreements* Researched accounts as needed to maintain current status* Successfully negotiated an average of 40 accounts monthly

2006-2006* Installed dish satellite service in customer homes.* Decided the best installation procedure for home.* Determined satellite position.* Explained service contract.

2008-2008 * Initiate contact with customers in reference to delinquent accounts.* Negotiate repayment arrangements for delinquent customers.* Explain daily simple interest accounts.* Explain payment history, payment postings, short payments, late charges.

Bankruptcy Processor 2004-2005 * Prepared litigation on Bankruptcy files for motions* Previewed file to assess need for litigation* Prepared required legal action * Partnered with clients to insure their rights are protected throughout BK proceedings* Worked with legal loan documents to prepare files for litigation/use in all US bankruptcy Courts.

* Initiated contact with customer in default mortgage status* Managed voluminous customer inquiries re: delinquent status, mitigation, and bankruptcy options* Assessed financial status and ability to pay* Recommended and implemented appropriate debt settlement options for borrower* Negotiated repayment plan, drafted stipulations accordingly* Successfully Interfaced with associated internal and external entities;(i. e.; foreclosure counsel, investors, bankruptcy department, mortgage insurance companies, and attorneys)* Provided necessary documentation to monitor established agreements* Researched accounts as needed to maintain current status* Successfully negotiated an average of 40 accounts monthly

* Managed a staff of 15-20 Customer Service Representatives.* Trained staff in resolving consumer inquiries re: tax issues; homeowners insurance, escrow balance, and maintenance, misapplication of payments, late charges, and fees* Quickly solved customer challenges in an efficient manner* Maintained portfolio of 35000 plus

* Analyzed and researched billing discrepancies* Resolved customer inquiries, disputes* Maintained quality control records* Significantly Increased customer retention

* Specialized in customer relations* Effectively sold long distance, incentive packages, pic freezes* Because of established rapport, assigned to "Elite Customer" database.* Worked with pay phone site owner- re: commissions; acted as troubleshooter

* Supervised 20-25 customer service reps* Initiated and monitored training, education in sales and counseling* Developed methods of tracking, forecasting, and work organization* Daily exceeded established sales goals/objectives

Education record

D. C, Loan Originations

Diploma, Business Computer Application