Canalyst was acquired by Tegus in August 2022

• Used Excel PivotTables to track unit deployment checklists and update asset management databases• Provided excellent help desk support to over 3000 users, meeting strict SLA contract requirements• Responsible for deploying 100 new devices per month as part of an organization-wide update rollout• Coordinated bulk equipment deployments and training sessions with senior managers in the organization• Trained new team members on their daily responsibilities and explained operational processes

• Worked closely with a 50-person team to become the most effective call center unit across Canada, finishing collections in the district 2 weeks early.• Effectively managed a high-volume of inbound and outbound customer calls.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Gathered and verified all required census household information, ensuring accuracy for data collection purposes.

EcoCAR 3 is the latest competition sponsored by General Motors with the goal of redesigning a Chevrolet Camaro to be more eco-friendly while maintaining it's high performance with the latest advanced vehicle technologies.• Designed and analyzed an electrical motor oil cooling solution.• Prepared Design and Failure Mode Effects Analysis (FMEA) reports for review with team lead.• Drafted the design of components using computer-aided design software (Siemens NX).