Thomas Plants Email & Phone Number

Greater Atlanta Area

Alpharetta, Georgia, United States

• Works closely with customers to determine their needs, inform and answer questions about products and recommend the right solution. Promptly resolve customer complaints to ensure maximum customer satisfaction. Results:
• Top sales consultant for unit sold last four months
• Top 10% total dollars sold last three months
• Led in total monthly sales for Q4

Norcross, Ga.

• Successfully managed product launch of Regional Home Security product, resulting in #1 region ranking for sales nationally and nominated for National Circle of Success
• Project planned and managed creation of internal referral program to capture, track and pay commission on referrals
• Managed project to create SharePoint to track escalations and order entry
• Managed sales operation for Home Security product and developed policy and procedure through cross team functional collaboration to increase operational efficiency
• Developed award winning in-house sales team for new product launch
• Developed and facilitated sales training and product knowledge training for multiple sales channels in Region

Norcross Ga.

• Managed six contracting partners in the Atlanta Region
• Managed 10 retail associates; developed training for new certified dealers and retail chains
• Project Manager for launching partnership with Verizon in region
• Responsible for project launch of in-house sales force for new product launches
• Increased triple play sales by Contracting Partners from 38% to 58%
• Increased retail sales 150%

Norcross, Ga.

• Identified and maintained project milestones throughout the project life cycle to ensure customer satisfaction of deliverables
• Developed and managed project timelines, project resource estimates, project scheduling, project status reports, and project tracking and analysis
• Served as escalation point of contact to resolve customer issues
• Managed and maintained audit-security policy procedures of contractor- issued inventory
• Managed cross functional project team to ensure end to end development and implementation of project deliverables
• Interacted with outside vendors used on projects as needed

Norcross, GA

- Project Manager for cutover of new properties into system - Managed quality control schedule for contracting partners- Managed resource requirements for projects- Managed project scheduling for projects - Provide training for new technicians in network specifications, technical processes and procedures, and troubleshooting technique - Respond to.

Alpharetta, GA

• Project coordinator for several high profile accounts. Assured all network upgrades were met within projects budget and on time
• Project Team lead of 2nd level support for internal and external customers
• Conducted performance evaluations and reviewed team statistics; developed plans to improve productivity
• Trained, guided, and evaluated a team of five technicians in analog and digital circuits ranging from OC’s to DS0, multipoint circuits, frame relay, and DAC configuration
• Created and facilitated individual and classroom training programs and materials
• Maintained best on-time performance rate in the division