Tommy Larson Email & Phone Number

Eagan, Mn

• Lead, planned, and executed Print Production workflows to ensure functionality and Business Requirements• Implemented and managed development, QA, and support environments for the largest customer of a $1B company.• Reduced production implementation time over 100% while improving quality, release to production and reported defects over 200%.• Ensured integration between multiple OS and communication methods including Windows 7/8, Windows server 2008/2012, Domain Controllers, Active Directory, Linux, SQL, XML, IIS, HTML, and SMB.• Created and managed over 150 virtual machines using multiple Windows and Linux OS’s via vCenter with multiple ESXi servers built from scratch.• Provided detailed product training of complex workflows to colleagues and customers• Utilized Selenium and Python to implement load and performance test suites and create reports for product management and sales teams.• Expert in Jira, SalesForce, TestTrack, and test matrices to track testing and report defects.• Managed multi-continental teams to implement customer workflows and resolve product defects.• Recommended design improvements and corrections to engineers throughout the development process.• Directly supported customers during product implementation and clearly communicated issues with development and management.• Developed and lead the software system testing process, resources, automation, and periodic quality assessment reporting.• Received MVS award 2015 and 2016

Eagan, Mn

 Lead support for Xerox Fiery, DocSend Server, Desktop Pro, Fiery Bridge, Digital StoreFront, Edox, Command Workstation, and Fiery VUE software. Managed OEM relationship and defect priorities with engineering and QA. Configured network client and printer setups to reproduce environments for verification of reported defects. Tested product patches and new software builds before release. Troubleshot customer issues including LDAP authentication, SMTP and Exchange email protocols, network security for SMB and FTP file transfer, TWAIN scanning, and other complex configurations.  Troubleshot Windows IIS configuration for publishing storefront web servers, and ISAPI to push java applications via IIS. Used Seibel and SalesForce to log and track defects and issues. Nominated for MVP award Q4 2009

Education record

Cisco Networking Academy Program Instructor