Leading a Professional Services PMO consisting of six delivery project managers who manage a team of 35+ solutions architects charged with delivering successful outcomes to a diverse portfolio of global customers, from scaled to enterprise size, across numerous verticals.• Driving scale and standardization to accommodate growth by implementing enhanced resource management and delivery motions supporting over 200 active customer engagements• Increased PMO staff by 100%. Successfully onboarded and enabled new joiners with tooling and knowledge transfer on services delivery methodology• Collaborated with Services Operations team to implement and successfully roll-out Professional Services Automation application to enhance administrative, operational activities resulting in significant efficiencies• Improved procured customer hours backlog from over 7 months to 4.5 months through introduction of new resource management tooling and processes• Own white label / sub-contractor relationships. Responsible for partner due diligence, contracting, and oversight• Driving increase of billable/productive utilization from 40+% to >50%• Collaborate with all stakeholders including sales, customer success, product, support, and internal business operations in support of successful practice KPI management and customer success

Responsible for the successful delivery of best-in-class CyberArk implementation programs and success plans for customers and partners. Manage 10+ Professional Services Implementation engagements simultaneously, facilitating successful outcomes and referenceable customers.• Align program scope with collected requirements, use cases, and success criteria• Manage multiple, simultaneous programs and projects across various verticals, countries/regions• Lead all service delivery program activities from program inception through completion including, but not limited to, management of:• Resources • Schedule • Quality• Budget • Scope/Change Control • Risk• Quality • Change Management • Customer Relationship• Collaborate with multiple internal CyberArk departments (Sales, Finance, Product, Support, Marketing, etc.) teams to ensure seamless coordination and delivery of CyberArk solutions and services

Global Professional Services Program Management OfficeChampioned full-scale planning and launch of the Program/Project Management Office, managing a $10M+ global professional services practice supporting $75M+ of licenses for a 300-employee technology startup company. Delivered outstanding supervision and guidance to the Education and Training team. Organized vendor and third-party contractor relationships management efforts to secure advantageous terms. Strengthened loyalty and trust with customers, verifying their needs were met through open communication and mutual partnerships. Oversaw resources for 20+ member Professional Services team that included project managers, solution architects, and technical account managers. Key Achievements● Implemented scalable PMO framework that encompassed standard responsibilities, procedures, tools, and governance which resulted in a substantial improvement in overall project performance and outcomes. ● Acted as Customer Success Manager and Service Delivery Manager throughout development of the PMO. Supported enterprise accounts of $5M+ ARR.● Streamlined resource allocation to maximize outcomes for services provided to 10-20 customers at a time.● Coordinated flawlessly with multiple departments to improve customer onboarding and workflow support.● Designed KPI dashboard that enabled consistent monitoring and visibility for organizations’ health. ● Leverage effective methods to amplify consultant billable utilization from 50% to more than 60%. ● Controlled budgets for 40+ engagements and boosted margins from negative to positive across book of business.● Contributed to sales efforts through customer needs analysis, scoping, and statement of work generation.

Spearheaded wide-ranging executive functions in building implementation management best practices and methodologies for supporting successful customer engagements. Counseled steering committees, clients, and ADP leadership on project and program status. Produced pertinent data reflecting critical areas, including project health, risks, and mitigation plans. Developed effective strategies for creation of project roadmaps and resource planning, risks/financials, escalations, and best practices. Managed preparation for public sector transition of large-scale implementations and integrations. Key Achievements● Optimized processes, shortened delivery time, and minimized cost by outsourcing critical technical work.● Contributed integral planning for design of Vendor Management Office (VMO) model and key portions of rollout. ● Secured and expanded partnerships with third-party consulting firms for engagement in the VMO. ● Pioneered launch of specialized project management certification and training curriculum for employees.

Directed major implementations for outsourcing services, with consistently high quality and compliance with stringent timeline and budget requirements. Led multidisciplinary teams of 30-40 talented employees to build alignment with corporate targets. Enforced conformance with project management disciplines through each project. Amplified ongoing growth and provided guidance to multiple project managers and engagement leaders to support constant improvement. Mediated key stakeholders and conflicting expectations.Key Achievements● Executed successful delivery of 10 complex, highly visual HCM implementations requiring extensive project planning, resource commitment, process design and analysis, and comprehensive team training. ● Governed key facets of projects, including client relations, resource allocation, and change management. ● Administered budgets and oversaw all aspects of finances for implementations valued at nearly $4 million.● Completed one of the top 5 largest HCM implementations in the company’s history, with a $10+ million budgetand accountability for more than 40 cross-functional team members, including 7 project managers.

Analyzed and thoroughly assessed company and client goals to achieve customer priorities. Managed implementation and oversight of key metrics. Headed numerous improvement efforts in partnership with cross-functional teams. Supervised world-class human resource technology practice management. Accomplished excellent results for vital outsourcing implementations and engagements. Key Achievements● Facilitated seamless migration of 6 major accounts, including support for platform upgrades and delivery process.● Maximized company-wide efficiency through the development and introduction of groundbreaking technical solutions.

Accountable for overall benefits administration implementation results. Involved in all phases of implementing new clients on proprietary benefits platform, from sale through launch. Significant knowledge of benefits, system development life cycle, client and project management.

Accountable for the overall management of Benefits client services and employees supporting complex, multi-service clients. This includes overall client management, service delivery oversight, financial management, people management, and internal business management.