Thomas Moeller Email & Phone Number

Los Angeles Metropolitan Area

• Coordinated project management for MS implementations in assigned territories and supported out-of-area engagements.• Collaborated with Customer Success, Project Management and Operations teams on multi-discipline opportunities in pre-sales, implementation, go-forward operations and contract renewals.• Developed and delivered custom training for internal and external customers covering pre-sales, implementation, and operational needs. Emphasis on efficiency and quality improvements. • Provided training and support to sales and operations teams.• Account Governance for select managed services accounts for contract compliance, process improvement, P&L review during account review and service expansion opportunities. • SME in assigned areas. • Individually or coordinating efforts of others to perform needs analysis, stakeholder identification, data collection and analysis and reporting findings to stakeholders per communication plan. • Draft implementation budgets for approval and execute implementations against those budgets.

Identified and provided solutions to generate greater process and workflow efficiency to enable corporate growth and increase revenue and profit. Achieved goals by improving utilization of existing and new technologies, standardization and compliance.

Provide technical pre- and post- sales consultant service for national accounts teams nationwide. Responsibilities include: • Product and Services Development supporting Operations, Sales and Marketing based on client and related industry requirements and emerging trends.• Assist client, sales and analysts team efforts of connected and software solutions. • Technical liaison for customers, operations and sales. • Coordinates demonstration of technology, emphasizing client needs.• Develop needs analysis and coordinate implementation plans. • Act as Project Manager on non–standard installations, and manage chargeable professional services following product installation. • Report on product and process issues, S.M.E. in assigned field products / services. • Assist in the design of special product and service. Emphasis; production printing and output systems, web and electronic print job submission and client print data capture, reporting and billing applications.

Consult with internal customers and suppliers design and implement application, workflow and process improvements. Success by understanding and documenting requirements and expectations, coordinating human and materiel resources to meet customer and corporate objectives. Achieved significant cost reduction and turn-time while improving quality of presentations. Responsibilities:• Development and day-to-day operations of in-house print department.• Participated in corporate facilities planning and budgeting. • Oversaw activities of staff and services for quality, efficiency, and timeliness of deliverables.Successfully leverage centralized print capacities to migrate other divisional print needs and reduce cost per copy. Created in-house CRD saving >$20,000 per month while supporting corporate branding standards. Managed shared access copiers, printers and fax machines successfully standardizing and reducing unit count and costs while maintaining service levels.

Provided technical pre- and post-sales consultation of production class printing systems. Success built on understanding and documenting customer requirements and expectations. Coordinated sales, service and others to meet customer needs and sales objectives. Technical Support Analyst in Low and Mid-Range Printing Systems Customer Support CenterProduct Data Analyst for Printing Systems division field test programs

Master'S Degree, Traditional Asian Medicine

Project Management

Certification program for Project Management. Fundamentals of Project Management—2006. Currently working on Mastering Project Management.

Emcm

Executive Mail Center Manager certification program.

Bs, Business Administration

Activities and Societies: Yenni Players-- Student Theater