Thomas Pöhler Email & Phone Number

Berlin Area, Germany

I am currently associated with SAP SE as a Head of Support for SAP Enable Now, and I provide strategic and operational direction to support operations for achievement of top- and bottom-line results. I deliver active functional support by supervising knowledge transfer. I motivate teams for performance excellence and productivity maximization. I enforce end-to-end controls for quality support services, ensuring customer satisfaction. I identify and resolve escalated issues as well as oversee all aspects of incident management for seamless workflow.A few key achievements in this tenure include:• Ensured customer satisfaction by promoting high level of accountability.• Reduced number of incidents via knowledge transfer and innovative solutions.• Commended for accomplishing excellent results from people survey for trusted leadership.

Berlin, Germany

I joined Datango AG in 2006 as a Director Professional Services & Support, and I spearheaded IT projects with an aim to complete all tasks on time, within budget, and as per standards/expectations. I directed 2nd-level support services with a focus on accomplishing short- and long-term goals. I enhanced multi-skilled competencies of team members via inspirational leadership and training. I implemented best practices for incident management and prevent future re-occurrence. I highlighted operational requirements; accordingly, outsourced 24/5 call service for continuous support.A few key achievements in this tenure include:• Credited for assembling, coaching, and deploying support teams using "Follow the Sun" structure.• Recognised for generating new business, positively impacting organisation's growth.

Berlin

As a Senior Software Developer at E&E Information Consultants AG in 1999, I rendered exceptional consultancy services, enabling clients to meet business goals. I led software development lifecycle from conception to completion. I headed product development and roll out in line with project requirements.An achievement in this tenure include:• Directed successful rollout of electronic performance support systems.

Berlin Area, Germany

Worked as Lecturer and Supervisor at cimdata Bildungsakademie GmbH and SAE Institute. I taught web development, 3D, 2D animations with Adobe After Effects. Furthermore I worked as web-developer for own acquired projects and customers.

Berlin

Diplom

Abitur