My passion is for delivering service and support that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Hello, my name is Thomas and I am Head of Support. I have demonstrated success driving change, resolving escalated issues, devising strategic plans, and leading high performing teams. I am instrumental in building a team of customer-focused specialists. I am adept at delivering quality support and service, exceeding customer expectations. I am able to provide insights, creating a better experience for teams and customers.I am an articulate communicator with excellent time management skills; seek innovative solutions. I am recognized for outstanding technical, interpersonal, leadership, and communication skills. I have a flexible and stable work ethic that is underscored by a positive attitude towards operational excellence. I am acknowledged throughout career for demonstrating rational decision making; weigh facts and parlay the most pertinent information.Married, father from 4 kids, practice Wing Tsun - Kung Fu and like to paint with watercolors (Instagram: https://www.instagram.com/tom.poehler)