Thomas Pollas Email & Phone Number

Switzerland

Zürich Area, Switzerland

Projects:• ADS Project – Migrate Wintel servers from the legacy to the new domains • SPA CH – Migrate Virtual servers from the old infrastructure to new within the VMware environment• Dev2Cloud – Migrate Windows and Linux VMs from the VMware infrastructure into Microsoft Azure. Also, as part of this project I was responsible for deleting the migrated machines off the on-premises infrastructure for the entire team. Support• Troubleshooting issues encountered in relation to migrations• Ad-hoc server support

Basel Area, Switzerland

Projects:Implement Taleo Recruiting Enterprise Edition across a global organizationChange the security model of the HR Core systems (Lumesse ETWeb, Kendox InfoShare and Saba HumanConcepts 4000) when the organization was splitUpgrade of applications (Taleo, Sunet & HumanConcepts 4000)Achievements:Taleo Enterprise Editiono Configured entire backend (Recruiting, Onboarding, Oracle Business Intelligence) for initial design & rollout in close collaboration with global HR, Recruiting, and Corporate Communication teams o Implemented several innovative solutions and troubleshot complex issues o Built new Candidate Selection Workflows o Configured an additional language (Chinese)o Implemented EEO solution for US locationso Redesigned, maintained and tested onboarding forms, including I-9 formso Configured Oracle Mobile Application for recruiters/hiring managers¨o Produced and maintained all system documentationo Setup complex reporting in Oracle Business IntelligenceLumesse ETWebo Redesigned entire security model due to separation of Idorsia from Actelion, and simultaneous integration of Actelion within Johnson & JohnsonKendox InfoShareo Redesigned application security due to separation of Idorsia from Actelion, and simultaneous integration of Actelion within Johnson & Johnsono Worked with vendor to solve an issue with US dates having been added to the document management systemSaba HumanConcepts 4000o Redesigned application security due to separation of Idorsia from Actelion, and simultaneous integration of Actelion within Johnson & Johnsono Created new domains to allow two companies to run segregated charts in one systemo Redesigned charts that display previously unavailable data needed for audits

Cork, Ireland

Administer and Manage backups onsite for major utilityManage tape rotation and retentionPreform restores of dataManage offsite storage of tapesWork with and troubleshoot backup jobs in Symantec Backup ExecTroubleshoot and manage Dell and HP tape librariesUpdate and maintain documentation of backups and tapes to an auditable levelAd Hoc IT tasks and desk side support

Dublin, Ireland

Server AdministrationFix problems based on server alertsExchange 2010/2013DirSyncCA/Microsoft BackupTrendMicro & Sophos AntivirusWindows Server 2003/2008/2008 R2/2012/2012 R2Manage and troubleshoot servers on VMware ESXi & Microsoft Hyper-VAd Hoc hardware troubleshooting using HP/Dell tools

Dublin, Ireland

Creation of Office 365 accountsSupport of OneDrive for BusinessUser administrationHelp with SharepointHelp with Exchange configuration in Office 365Setting up domains to use with Exchange and SharepointAssist users with DirSync (Sync of Active Directory with Azure Active Directory)General troubleshooting of the Office 365 offeringAssist with installation of Office clients on Windows, OSX, iOS, Android and Windows phoneCreate documentation

Dublin, Ireland

Level 2 supportMicrosoft SMS supportMicrosoft Office 2003 & 2010 supportLotus Notes and MS Outlook supportWindows 7 and XP supportCreating reports and statisticsLexmark Markvision and Printer configurationSAP GUI and BW client supportScripting (batch)Linux RedhatSubject Matter ExpertWorking in a Lean Management & Lean Six Sigma environmentAssistant Team LeaderAssisted migration to Office 365 from Lotus Notes/Domino of 300.000+ employee multinational

Dublin

Support of Microsoft productsSupport of Microsoft LiveSupport of Xbox and Games for WindowsSupport of Windows Phone 7General call handlingBilling IssuesTroubleshooting and scheduling repair of Microsoft hardware

Dublin

IT ConsultingIT SecuritySupportSolution DevelopmentLinux and Windows Expert

Dublin

Troubleshooting and fixing Proliant servers and blades and storage technologies such as autoloaders.This included troubleshooting hardware on Windows and Linux operating systems, both using the HP tools and the OS logs and support tools.

Dublin

Removed viruses. Supported OS and office applications. Removed and installed applications using WSUS. Supported Citrix applications XenApp. Reset AD profiles and assigned permissions and passwords. Basic mainframe support. (reset permissions and passwords, restarting printer queues etc) SAP user admin. First point of contact for critsit server support. Level 2 for Helpdesk. Automating tasks using autohotkey.

Greenock

Solved issues with hardware software, supported windows 2000, XP, 2003. Managed servers. Installed servers and workstations. Help test solutions, packaged aplications so they could be remote installed.Supported IBM Director, Lotus Notes, Tivoli Storage Manager. Helped test Tivoli Provision Manager for operating system deployment back when that was still in development. Supported Symantec Antivirus server edition. Did patchmanagement of machines at customers sites (+1000 seats) remotely using shavlik tool.

Education record

Education record

High School