Thomas Poole Email & Phone Number

Raleigh, North Carolina, United States

Provides customer service and preforms evaluations on electronic devices brought in to service center and provides quotes and then repairs the devices per manufacture specifications. Provides Technical support via in office visits or remote support. Preps gear for new installs loading any needed software or firmware and making sure devices are operational. Maintains warehouse roles and keeps track of inventory and preforms invoicing duties.

• Maintain Security Console duties such as Monitoring CCTV system and building alarm systems• Log officer’s daily activity reports and reporting findings to manger and facility team • Report and log maintenance request to have repairs performed by facility team• Preform incident reports and to respond to emergency and notified emergency personnel, mangers and other team members when emergencies arise.• File reports, audits and other monthly documents and send to supervisors, mangers and other facility team members • Keep site, security personnel, and clients safe

Cary, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Maintain Security Console duties such as Monitoring CCTV system and building alarm systems• Log officer’s daily activity reports and reporting findings to manger and facility team • Report and log maintenance request to have repairs performed by facility team• Preform incident reports and to respond to emergency and notified emergency personnel, mangers and other team members when emergencies arise.• File reports, audits and other monthly documents and send to supervisors, mangers and other facility team members • Keep site, security personnel, and clients safe

Raleigh, North Carolina, United States

Intake customers equipment to then preform request services such as:Clean and Calibrations Firmware updatesdiagnostic and repair.repairs can consist of: I/O port replacements. Board replacementsMotor Replacement Optics diagnostic rebuild of the equipmentAlso worked with installation of Topcon NetG5 base systemsworked with customers to install system at requested sites preformed fabrication of mount for antenna before install. When on customers site would walk the customer through the install process and work that was going to be preformed. Connect base to customers network and set up with Topcon support.

Raleigh-Durham, North Carolina Area

Customer Service Representative (CSR)• Greet customers when they return a vehicle or trailer and check them in.• Fill customers propane tanks, forklift tanks, and food trucks• Perform daily, weekly and monthly maintenance and file the reports and to keep equipment cleaned and make repairs as needed• To manage the yard and keep trucks and trailers neat and in their proper lanes to make it easier for customers to find their rented equipment• To assist customer’s getting merchandise to their vehicles • To ensure that trailers, tow dolly’s and auto transport trailers are hooked up properly to U-Haul equipment/customers vehicle Hitch Professional• Assists customers and recommend the best option for their hitch needs and make sure they understand the process and work that will be done• Install hitch on customers vehicle and to make sure for proper fit and that all hardware is present and that the hitch is installed correctly, and all hardware is torqued correctly • Install necessary wiring for customers to safely pull personal or U-Haul trailers and that all wiring is working correctly

Citrix Raleigh-Durham, North Carolina Area

• Preform Patrols around the site reporting any signs of theft, break in or damage and deter any suspicious activity and to notify the supervisor. Monitor CCTV and building alarm system. Transfer phone calls, file reports and keep track of contractor database• Respond to emergencies and other incident as directed by supervisor and site safety team, preform weekly test for emergency pager system and monthly test of site sirens. Assist with training of new officers to the site • Knowledge of weight station duties and maintain weight station records • Knowledge of FedEx shipping Software from preforming mail services for the Novozymes site• Knowledge of the Novozymes Inter-web and Inter Offices Communication

Franklinton,Nc

• Fill hoppers with raw materials, keep equipment clean and preform walk through of floors and report findings to lead operator• Assist maintenance personnel with repairs/breakdowns on equipment in the department • Operate a sit down or stand up fork lift or a walk behind pallet jack to move raw materials from storage area to main floor Finish Product Operator • Preform daily checks of equipment, forklift, and make labels for product being produced that day• Keep records of amount of product being produced and reported to team lead • Pull random samples of product, preform necessary test, and take samples to Quality control lab for testing and keep record of all results.

Novozymes North America, Franklinton, Nc

Security Officer • Preform Patrols around the site reporting any signs of theft, break in or damage and deter any suspicious activity and to notify the supervisor. Monitor CCTV and building alarm system. Transfer phone calls, file reports and keep track of contractor database• Respond to emergencies and other incident as directed by supervisor and site safety team, preform weekly test for emergency pager system and monthly test of site sirens.

Mechanic • Preform preventive maintenance on fleet changing oil, grease fittings and other moving parts, check for leaks and abnormal wear, check brakes tires and report finds to shop manager.• Keep daily check on stocked items such as air filter fuel filters and air filters and report to shop manager

• Preform duties as mechanics helper and assist lead mechanic to learn skills in my trade • Clean shop, store area and trucks as needed, keep stock of cleaning supplies and maintain floor scrubber machine.

Bachelor'S Degree, Electrical And Electronics Engineering, 3.7Gpa

Activities and Societies: Phi Theta Kappa Honor Society Golden Key Honor Society

Associate'S Degree, Electrical And Electronics Engineering, 3.7 Gpa

Activities and Societies: Phi Theta Kappa Honor Society

Associate'S Degree, Applied Science In Heavy Equipment And Transportation Technology/Construction

Diploma