Tom Powers Email & Phone Number

Braintree, MA, US

Boston, MA, US

Supporting operations across functions in EngageSmart Enterprise with the mission to support the creation and timely execution of enterprise strategy & plan through communication & deployment of prioritized tactics, swift tracking and analysis of metrics, and excellence in cross functional process development.Organization and ownership.

Boston, MA, US

Responsible for Sales Operations across all of EngageSmart's Enterprise Solutions including InvoiceCloud, DonorDrive, HealthPay24, and IVR Technology Group.

Boston, MA, US

Lead organization of 40+ resources with a mission to support the timely execution of sales strategy & plan for OpenText's SMB and Consumer business unit. Driven through communication & execution of prioritized tactics, swift tracking and analysis of key metrics, and excellence in sales process execution.Organization and responsibilities include: analytics.

Boston, MA, US

• Formed & led new department of 4 analysts & 5 program managers to improve execution, visibility, & measurement of performance across all functions; managed 15+ major projects & consolidated reporting from 5+ data.
• Produced company-wide databook to centralize critical metrics across the business including bookings performance, product health, pipeline, sales forecast, support trends, employee turnover, win/loss data, and customer.
• Managed corporate operational cadence of weekly/monthly/quarterly executive meetings to drive transparency, priority, and action in the business; included creation of management calendar and tracking and follow through.
• Managed centralized company PMO with mission to support timely execution of company strategy by driving the selection and execution of critical programs. Leveraged project & portfolio management standards.Carbonite.

Boston, MA, US

• Led team of program managers and UX designers in the R&D organization responsible for driving new product releases, product design, customer research, cross functional initiatives, and solution end of life.
• Managed the software delivery lifecycle for more than 100 product releases including facilitating the creation of new product roadmaps; personally led the release of 3 net new products to market.
• Led implementation and administration of pricing and packaging for mid-market products within NetSuite, including the complete overhaul of legacy offerings into SaaS / subscription models and management of new price.
• Improved direction & purpose of the UX team by implementing a process for tracking, communicating, & prioritizing design work; worked w/UX leader to create a design system to enhance the Carbonite user experience.
• Operated as chief-of-staff for the R&D organization, included oversight of the R&D budget, driving executive actions, running staff meetings (including all hands), and creation of executive and board presentations.

Morristown, New Jersey, US

• Managed team of 75 in 8 countries and 12 locations with functional ownership of numerous enterprise-level processes including customer master data and records, customer registration, customer connectivity, and.
• Business owner of several process tools, managing customer requirements, field feedback, and feature introduction.
• Managed organizational complexity of 20+ union workforce resources in 2 locations.
• Managed daily interaction with business partners, workload and escalation management, and metric analysis.Key accomplishments:
• Drove 12-week collaboration between operations and development teams to automate and simplify components of customer on-boarding process; resulted in 80% reduction in ticket backlog and 60% reduction in processing time.
• Improved customer registration tool usage by ~500% in 2 years through process simplification and tool enhancements; enabled self-service by building an easy-to-use knowledge base that received ~50k hits in 1 year with.

Morristown, New Jersey, US

• Provided direct operational support to the President of Avaya Client Services as chief of staff ensuring readiness for all company and staff level meetings.
• Maintained services performance measurement system including a dashboard with 50+ financial and operational metrics, analyst reports distributed to senior leadership, and regular corporate strategy alignment.
• Co-managed a project to push client remote connectivity adoption levels from 30% to nearly 60% in 15 months.
• Created or compiled 100+ executive, CEO and Board-level presentations over 16-month period.

Armonk, New York, NY, US

• Supported the integration of 7 acquisitions, developing, maintaining, and delivering training for over a dozen unique business tools using excel and visual basic, including 5 channel pricing tools critical to.
• Collaborated with IBM’s Systems and Technology Group, project managing and successfully implementing a global resource management tool comprised of over 400 Business Analytics Services users in just 3 months.
• Created a Lotus Notes based application from the ground up to replace a key legacy system for the Guardium acquisition; managed tremendous amount of team pressure to successfully deliver in less than 4 months..
• Spent 3.5 weeks at SPSS Japan to address diminishing revenues occurring due to system and process challenges created by the acquisition’s transition into IBM; helped drive turnaround that allowed SPSS to exceed all.

AU

Bsba, Operations And Technology Mgt.

Education record