Thomas Preston Iii Email & Phone Number

Dallas, Tx, Us

Demonstrate ownership of a Functional Area team through monitoring of Tier 1 and Tier 2 queues, incident trends, and servicing time metrics.Provide accurate and holistic feedback on team members’ performance to assist with employee evaluation.Implement strategies with Customer Service managers to improve team performance, foster team growth, and assist with meeting department and company goals.Lead bi-weekly team meetings to assist team members in their product knowledge, furthering their career development, and boosting company culture.Utilize Microsoft SQL (SSMS) to pinpoint data irregularities and resolve customer requests.Identify and analyze known problems in the software to limit their impact and determine a proper workaround and/or resolution for them. Manage multi-thread problem-solving efforts across multiple teams to achieve timely resolution of incidents, of root cause analyses, or of custom development work that is to be delivered by a support group.

Dallas, Tx, Us

Utilizing Microsoft SQL (SSMS) to pinpoint data irregularities and resolve customer requests.Identify and analyze known problems in the software to limit their impact and determine a proper workaround and/or resolution for them. Managing multi-thread problem-solving efforts across multiple teams to achieve timely resolution of incidents, of root cause analyses, or of custom development work that is to be delivered by a support group.

Dallas, Tx, Us

Utilize SQL and product knowledge to troubleshoot various conflicts agencies experience daily.Lead coworkers through training over case topics and common complications, and the processes used to organize and resolve them.Organize a spreadsheet of cases that provide a detailed explanation of problems clinicians face and their resolutions.Implement time management and telecommunication strategies to manage incoming phone calls to maximize personal productivity and customer assistance efficiency.

Dallas, Tx, Us

Manage daily phone metric reports and communicate statistics with team members to increase their average phone availability metrics.Support and learn from coworkers through constant communication over case topics and common complications.Organize a spreadsheet of cases that provide a detailed explanation of problems clinicians face and their resolutions.

Kansas City, Missouri, Us

Analyze client situations to gain an understanding of their perspective and needs.Advise clients in an unbiased fashion after using deductive reasoning to determine their healthcare needs.Communicate with team members to cooperatively brainstorm ideas and develop solutions for client situations.

Responsible for maintaining the cleanliness of data center clean rooms to limit unexpected downtimes.Execute sanitization of floor tiles to control contamination and conditions to decrease downtime by 15%.Lead cleaning groups using discipline and attention to detail to maximize efficiency of entire data center buildings.

Bachelor'S Degree, Integrative Studies

Psychology