Thomas Pritchard Email & Phone Number

Portsmouth, New Hampshire, Us

Oklahoma City, Oklahoma, Us

• Managed 75 clients in the SMB & mid-market space. Conducted onsite client visits and presented ROI analysis to C-level executives that improved client's profitability, compliance, and culture metrics to drive retention.• Added $120K in additional product billing during first half of 2024.• Effectively negotiated renewals with initial pushback on price from clients. This was done through presenting detailed ROI analysis and making concessions.• Conducted weekly forecasts showing on target client retention and on schedule project implementation and completion.• Followed internal process to collaborate with client and customer service department to resolve technical issues.

Dallas, Texas, Us

•Cultivated 45 clients for growth within assigned territory that included SMB, mid-market, and government customers. Worked with C-level executives and IT team to uncover, design, and present custom telecom solutions to increase efficiency and functionality.• Closed a local municipality account within 6 months to deploy UCaaS system to replace competitor's infrastructure. This was accomplished by persistently reaching out to decision makers that included CFO, Director of IT, and Director of Facilities. Conducted onsite visits that uncovered customer pain point with existing provider which turned into a deeper discussion on advantages and value of Frontier's offerings.• Won NFL' stadium 1GB fiber circuits backup deal to further support stadium's infrastructure. Educated client on benefits of not using the same provider for both main and backup circuits to create reliable network redundancy.

Basking Ridge, Nj, Us

• Started as customer service rep and promoted to Business Account Executive through steady career progression.• Acquired net new businesses and customer retention of SMB and mid-market clients within assigned territory. Presented voice, data, and SaaS solutions to C-level executives and won businesses from competitors.• Closed a difficult account that other reps had failed to win for 5 years. This was done by building rapport and trust with decision makers and showing ROI and value of services. Client switched to Verizon despite higher price offering.• Consistently exceeded monthly targets for revenue growth and gross activation growth. This resulted in being included in a Verizon-wide promotional shoot with exposure across the entire organization.

Basking Ridge, Nj, Us

Selling to consumers and small to medium sized business owners in a fast paced environment.

Basking Ridge, Nj, Us

Bachelors Of Arts, Communication

Education record