Thomas Procter Email & Phone Number

Thomas Procter is a Dicosean Reader at Church of Ireland. He possess expertise in competitive analysis, project management, customer satisfaction research, customer experience, customer insight and 12 more skills. Colleagues describe him as "Tom is an absolute pleasure to work with; his enthusiasm and professionalism are both a credit to him. He has helped to drive the Customer Satisfaction programme, not only through the provision of key metrics but also interpreting the data to understand how we can look to improve our service further. From a product perspective this type of analysis is invaluable to drive continuous improvement of the product proposition, enhance the customer experience based on their needs and requirements. Tom is great at presenting data in an accessible form to make it easy to interpret, share and utilise effectively. Within the data Tom can also provide deeper insights to help support internal work streams, customer initiatives and strategic proposals. He has driven the NPS focus within our business which has provided successful in measuring Airport Angel against wider industry standard metrics. Always eager to provide professional support, Tom is an invaluable member of our virtual team." and "Tom is a hard working, extremely competent primary researcher. He has a real passion and enthusiasm for his subject that makes him a great colleague and team member. Tom is tenacious in his drive to get under the skin of any research challenge to the benefit of all stakeholders!"

Listed skills include Competitive Analysis, Project Management, Customer Satisfaction Research, Customer Experience, and 13 others.