Tom Pursey Email and Phone Number

2024 - Present: Business Manager (B2B Sales and Support)2022-2023: People Manager (Human Resources, Recruitment and Employee Relations)2019 - 2022: Shopping Manager (Consumer Sales, in store and online)

Leading the technical services team in a fast-pace, high volume environment. Providing technical and educational support to consumer and professional Apple device users.

Responsible for all customer-facing Apple Trainers within the retail store.Devise and support on-going training and development strategies for the store's training team, ensuring knowledge and teaching skills are kept at the high level expected.Implement business-wide training strategies, ensuring whole store team gain relevant knowledge and experience.Strategise and implement scheduling structure for a large team ensuring customer demand and company expectations for technical and training services are met.Actively lead and support both the training and technical teams within the store.Offer high-level service for customers seeking support with sales, technical queries and learning goals.Facilitate high-quality training to consumer and professional-level Apple device owners across a variety of Mac and iOS products, software and services through personal instruction, group workshop and consultation teaching styles.

Responsible for ensuring company-wide training initiatives are rolled-out and each store employee and leader successfully complete assigned modules.Organise and support the facilitation of new-hire and on-going training with selected employees across all levels of the retail business.Offer immediate feedback to corporate-level Training Manager around current initiatives and materials.

Facilitate training through personal instruction, group workshop and consultation teaching styles over a variety of topics consisting of both consumer and professional level Mac and iOS products, applications and services.

Provide support to customers through technical services with mobile devices and personal instruction on consumer-based Mac and iOS applications.Provide sales support to customers looking to purchase Apple and third-party products for use in both personal and professional arenas.

Supporting higher management with day-to-day operations of a busy nightclub and events company, often taking full ownership of nightclub events with up to 250 guests.

Maintain the operations of a busy nightclub bar during events with up to 5,000 guests.

Support the Lead Photographer during studio and location shoots; support post-production duties including digital editing; maintain studio environment for clients.