Thomas Collins Email & Phone Number

Copenhagen, Dk

Gentofte, Hovedstaden, Danmark

IT Manager DD&IT PS AM GE SUPPORT

Managed Services Advisor with expertise in driving digital transformation, building high-performing teams, and delivering innovative Managed Services that align with business objectives and drive growth.• Managed Services Implementation, Strategic Planning, Operational Management• AI, Automation • Process Improvement, ITIL processes, ISO27001, ISO27002• People Management, Team Development, Leadership• Large-Scale Projects, Risk Mitigation, Business Continuity• LEAN Management, Six Sigma, • Vendor Negotiations, Contract Preparation• Agile

Hovedstaden, Danmark

During my role as COO at KeyCore, I played a central role in launching a cloud operations department, focusing on Managed Services. My contributions spanned product development, leading the implementation, and defining all ITIL processes. Furthermore, I actively engaged in sales initiatives for our operational solutions, playing a substantial role in proposal creation and contract formulation.Key Accomplishments:• Successfully led the inception of a focused Managed Services cloud operations department.• Played a pivotal role in product development, ensuring a meticulous implementation of all ITIL processes.• Proactively engaged in sales activities, contributing to proposal development and contract preparations.

Hovedstaden, Danmark

At NetDesign, I was responsible for Managed Services including Digital Infrastructure, Collaboration, and Unified Communication. My strategic leadership encompassed budgetary oversight, personnel management, and the continuous evolution of our services. Managing a robust team of 7 managers, 5 service owners, and 60 additional members, I promoted innovation and collaboration, leading to a thriving work environment. I undertook significant measures to modernize our Managed Service division, optimize workflows, and assure 24/7 seamless operations for our clients.Key Accomplishments:• Managed a significant shift, moving from one service provider to another while ensuring services remained largely uninterrupted.• Successfully brokered new vendor agreements, guaranteeing our clients quality services at competitive prices.• Enhanced the efficiency and quality of our field service operations through collaborations with key vendors.• From 2018 to 2020, I led NetDesign's network and security team, managing a skilled group of 25 technicians, consultants, and two dedicated team leaders.• Reduced the Mean Time to Repair (MTTR) from 20 days to just 6 and increased the Service Level Agreement (SLA) compliance from 85% to 95%.• Achieved significant improvements in customer satisfaction ratings.

Ballerup, Region Hovedstaden, Danmark

At ATEA, I led the department responsible for providing Virtual Desktop Infrastructure (VDI) solutions, ensuring superior service quality and customer happiness. I set up a department that operated round-the-clock, which boosted our organization's profits and the value we offered our clients. Working closely with Atea's Nearshore division, I improved our managed service offerings. Additionally, I was key in ensuring the smooth running and top performance of Maersk's VDI environment.Key Accomplishments:• Inaugurated a 24/7 staffed department, driving profitability and client value.• Streamlined operations via collaboration with Atea's Nearshore division.• Upheld optimal performance and reliability for Maersk's VDI environment.• Key responsible for Atea being the first supplier to get Maersk's service up and running after their cyberattack in '17.

Ballerup

I was tasked with high-impact projects and advisory roles. Notably, I was stationed with Svitzer in Australia for 3 months to ensure ATEA's committed service delivery, strengthening our business relationship and service offerings. Serving as the Subject Matter Expert (SME) for Maersk, my main concentration revolved around their VDI infrastructure, offering strategic counsel and solutions to enhance their VDI environment.Key Accomplishments:• Orchestrated network and firewall upgrades for global clients including Svitzer and Arla, ensuring enhanced performance and security.• Managed the patch strategy, keeping customer systems secure and updated.• Oversaw IT support across Svitzer Copenhagen.• Increasing Citrix TO from DKK 10 to 25M in a 2 year period

Ballerup

In this capacity, I served as the Problem Manager for all outsourcing clients, overseeing the patch management strategy and its execution, while also being the Subject Matter Expert in the operations department. As a Senior IT Consultant, my expertise lay in Citrix, Windows servers, workstations, and antivirus solutions.Key accomplishments:• Managed and resolved complex IT issues for all outsourcing clients, with a focus on patch management.• Showcased depth in expertise as a Senior IT Consultant, concentrating on Citrix, Windows servers, and antivirus solutions.• Delivered VIP support for the top-20 management group at Maersk, ensuring seamless operations and unparalleled service.

Organisation Og Arbejdspsykologi, 12

Diploma Of Education, Projektledelse, 12

Lean Ledelse I Praksis, Lean Ledelse I Praksis, 12

Diploma Of Education, Ledelse I Praksis

Teknisk Designer/Technical Designer

Værnepligtig Ingeniør Tropperne / Conscript In The Danish Army Engineer Troops

Graduated From Htx Roskilde In Construction (Higher Technical Examination Programme).

Education record