- Coordinated, implemented, and enforced cybersecurity policies & procedures for ONRR- Implements security programs designed to anticipate, assess and minimize system vulnerabilities- Ensured all cybersecurity artifacts for information systems, such as system ATOs, risk assessments, system security plans, business continuity plans, and POA&Ms are accurate, complete, and are properly maintained in DOI’s repository for A&A records- Provided advice on program/project-related matters to the organization through preparation of technical documents, briefings, presentations, and assistance in support of contractual and technical documents and reviews- Enforced legal controls that provide protection from unauthorized access, alteration, loss, disclosure and blocking of information- Coordinated with OCIO, OIS, and staff for developing information security systems and application policies, guidelines, standards, requirements and procedures- Recommended protection strategies for bureau/office information and information systems- Participated in program committees, subcommittees, or working groups to develop & improve cybersecurity policy, guidance, procedures, tools, etc.- Developed & provided compliance oversight for implementation of cybersecurity policies, guidelines and procedures for applications, network and system designs- Provided expert advice, counsel and instruction to employees & supervisors on cybersecurity issues- Maintained strong relationships with internal and external groups - legal, internal audits, physical security and other information security matters as assigned- Advised & provided technical oversight and assistance to staff in carrying out security development, implementation, operations and maintenance requirements when staff install/update software, networks and applications- Utilized feedback from audits, compliance reviews, metrics, and external/internal program oversight to improve policy, guidance, and security program effectiveness

- Supported the Office of Natural Resources Revenue (ONRR) on the Department of Interior (DOI) Information Systems Security Line of Business (ISSLoB) contract.- Ensured Stakeholders adhere to Federal Information Assurance policies and procedures to acquire and maintain an Information System's Authority to Operate (ATO) under The Federal Information Security Management Act (FISMA) of 2002 following NIST 800-53 guidelines and NIST 800-53a security controls assessment practices- Knowledge and hands-on experience with FISMA Systems, NIST 800-series guidelines, Federal Information Processing Standards (FIPS), C&A requirements and processes, Continuous Monitoring Framework, Plan of Action & Milestones (POA&M) policies, and vulnerability/patch management- Managed POA&M process; prepared closure documentation for Designated Authorizing Official (AO) approval, including Weakness Completion Verification Form (WCVF) signature package coordination, and update of control implementation statements and POA&M milestones within DOI’s Certification and Accreditation (C&A) tool – Cyber Security Assessment and Management (CSAM)- Partnered with federal employees and manager within workcenter to brief the ONRR Deputy Director monthly and the ONRR Director quarterly on POA&M status- Created, edited, and maintainEd organizational documentation such as standard operating procedures (SOPs), process standards, work instructions, plans, and policies- Experience in project management and tracking, and the Microsoft suite of office products, including Word, Excel, PowerPoint, and Visio- Developed internal Google site for Policies and Procedures repository, and to serve as dissemination method for system information security documentation to organization-defined roles and personnel

- Assured implementation, monitoring, maintenance and enforcement of the Information Security Program within area of assigned responsibility for risk management, site assessment and accreditation, security awareness programs, annual information security and privacy awareness training, and incident management- Planned, established, and implemented local policies and procedures to ensure IS reliability and accessibility, and to prevent and safeguard against unauthorized access- Conducted system security evaluations, audits, and reviews - Developed and reviewed automated information systems (AIS) security contingency plans, disaster recovery procedures, privacy impact assessments, incident response plans, and risk assessments- Assesses security incidents to determine impact and initiates corrective action per NIST SP 800-53, Rev 4; VA Handbook 6502.1 Privacy Event Tracking; VA Handbook 6500. Appendix F- Took appropriate measures to resolve and report incidents; documented and reported issues to Network Security Operations Center and local upper level management as required- Advised VA facility director on all facets of IS and recommends resolution of issues when appropriate; generated myriad ad-hoc reports for senior management; facilitated and coordinated preservation of empirical data as well as evidence in possible criminal prosecution- Authorized access to various VA application and information systems; performed security evaluations to implement information security plans and periodic audits to detect anomalies- Worked with IT Operations and business staff to develop, update, and implement a facility security policy, local circular or standard operating procedures that define implementation of national policies for information security- Performed daily, weekly, monthly, quarterly, bi-annual, and annual reports to review controls, activities, vulnerabilities, and purge the system of obsolete records

- Served as a decision maker for claims involving rating decisions- Responsible for analyzing claims to make determinations regarding service-connection, percentage of disability, permanent and total disability and entitlement to compensation, pension and vocational training, medical and dental treatment, automobiles or other conveyances, insurance, specialty adapted housing, dependent education allowances, and other ancillary benefits- Assured proper application and accountable for proper analysis, appropriate development and final rating determinations- Collaborated with other members of work team participating in personal hearings before the board

http://www.phoenix.edu

Supervised 13-person team of "Home Agent" call center professionals across the US and Canada. Conducted performance assessments and enacts progressive discipline measures, as needed. Monitored and resolved Customer Escalation issues through direct contact and account management. Worked directly with the Business Manager to implement and maintain service quality objectives for the business unit, consistent with client and corporate goals and objectives. Monitored day-to-day functions of agents and responsible for daily reporting to Business Manager. Conducted individual call quality audits and performance assessments. Responded to internal quality escalations by investigating errors and implementing corrective actions.http://www.cloud10corp.com/http://www.transcom.com/

Oversaw daily retail operations, insure the highest standards of customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager. Opened and closed the store, to include point-of-sale terminal reconciliation and cash counting. Oversaw inventory order placement, inventory receipt, and store stocking. Resolved customer claims and complaints in a manner that is timely, courteous, and discreet.

- Augmented 2-person Commander's Action Group- Served as Commandant's lead representative to US Air Force Academy Inspector General Exercise Control Group.

- Led team of officers and non-commissioned officers in execution of Commandant’s standardization and evaluation programs- Guided implementation of Military Performance Appraisal process for 4,600-person cadet wing; delivered briefings to 100+ faculty & staff and over 3,000 cadets; ensured successful rollout- Mentored cadet inspections director; developed efficient room inspection process and streamlined checklist- Overhauled lax formal inspections procedures; infused staff with cadets; more objective scoring across wing- Lead for Commandant’s 8-member exercise evaluation team; meticulously planned active shooter scenario with base Inspector General--resulted in improved assessment

- Served as principal advisor and role model to 120-person cadet squadron- Led squadron to receipt of Academic Year 07-08 Airlift/Tanker Association Core Values Award for the squadron that most exemplified the Air Force Core Values: Excellence, Service Before Self, and Integrity- Motivated squadron to #3 of 40 overall ranking with consecutive "Outstanding" ratings -- highest in 2 years- Tailored discipline for academically "at-risk" senior cadet; resulted in on-time grad and received pilot slot- Served as Confinement Flight Commander during fall break; developed and flawlessly executed 7-day discipline plan for 11 cadets- Led Academy’s information/recruiting program; disbursed 285 cadets to 550+ hometown schools- Masterful instructor; taught 15 cadet professional military education lessons to 85 cadets

- Selected as Military Strategic Studies Outstanding Academic Instructor, Spring 2005; # 1 of 12- Designed and taught Academy's 1st-ever undergraduate Information Warfare Applications course- Selected as Military Strategic Studies Outstanding Researcher of Year; awarded $4,050 research grant- Served as department automated data processing equipment custodian; 474 items valued at $1M+- Single-handedly imaged and set up 12 space lab computers; operational weeks ahead of schedule- Built department's first multimedia project lab for faculty; enabled video-to-presentation editing capabilities- Established Basic Cadet Training Morale Call Center; 400+ morale telephone calls made in one day

Entrepreneurial spirit led to founding of retail woodworking company (S Corp) that specializes in military coin holders, shadow boxes, and displays

- Supported commander of 3,500-person wing; led 10-person section to complete 1,100+ staff packages- Crafted 9 briefings for community presentations; ensured on-time capability for commander on location- Developed requirements for and acquired mobile presentation system; “all-in-one” versatility/functionality- Reviewed/edited recommendations for 3 promotion boards and 3 junior officer selection processes

- Served as Flight Commander for 31- & 80-person flights in 160-person Communications Squadron- Oversaw financial management of $2.1M annual operating budget; trained as unit Resource Advisor- Managed over 60 command & wing communications & military construction projects valued at over $32M- Oversaw $10K upgrade of base firewall hardware/software; network traffic protected; seamless installation - Organized $13K bulk purchase of Blackberry encrypted wireless devices; achieved DoD mandate- Deployed in support of Operation Southern Watch as Expeditionary Maintenance Group executive officer- Skillfully resolved 4-month delay in $250K Enhanced 911 installation; project proceeded on schedule- Directed actions to complete $26K Distinguished Visitor local area network project; flawlessly organized contractor support; praised by higher headquarters for communications planning and project execution- Identified and consolidated $1M base communications infrastructure upgrade requirements; ensured funding received for 4-5 year expansion

- Liaison between Task Force Commander and contract support for $16M communications infrastructure - Served as communications liaison between task force and 860 reservists for 6-month humanitarian exercise - Led transfer of 102 computers to Honduran Joint Chiefs of Staff; replaced severely outdated equipment- Created Disaster Control Group communications blueprint; ensured minimum time to equip new locale- Spearheaded cost analysis to justify purchase of 20 cellular phones; acquisition saved over $4K annually- Compiled concise decision package for Southern Command network assessment; led to first accreditation- Developed and implemented weekly server maintenance policy; minimized down time for 800+ users- Drafted requirement for commercial pay phone and Internet access; vital service obtained at remote base- Drafted directorate manpower baseline, command policy for e-mail usage, and antivirus update procedures

- Led 5-person communications team linking Command Center to nuclear forces worldwide, National Command Authority, Chairman, Joint Chiefs of Staff, and Commander-in-Chief, US Strategic Command- Developed innovative cross-check procedures to improve emergency action message transmission accuracy- Responsible for end-to-end coordination of Operations Center orientation visit to Whiteman Air Force Base- Directed actions during two base telephone switch outages; developed degraded equipment notification plan - Streamlined 95 mission-critical quick reaction checklists; enhanced commander’s war fighting capability