Thomas Rindfuss Email and Phone Number
Thomas Rindfuss work email
- Valid
- Valid
- Valid
Thomas Rindfuss personal email
Thomas Rindfuss phone numbers
➢Technology leader with two decades of experience in the contact center and conversational AI industry, with a focus on generative AI solutions. Currently working with Amazon Bedrock, driving innovations at the intersection of lex, knowledge bases, and agents for cutting-edge conversational AI applications.➢Trusted advisor with deep technical expertise in generative AI, natural language processing, and conversational AI best practices, enabling me to deliver high-quality solutions on-premises and in the cloud.➢Proven track record of successfully implementing advanced conversational AI systems.➢Thought leader, technical evangelist, and speaker in the realm of generative AI and conversational AI, sharing insights and best practices to shape the future of human-machine interactions.
Amazon Web Services (Aws)
View- Website:
- aws.amazon.com
- Employees:
- 142019
-
Amazon Web Services (Aws)Orlando, Fl, Us
-
Ww Lead Solutions Architect, Amazon LexAmazon Web Services (Aws) Aug 2022 - PresentSeattle, Wa, UsAs a leader on the Amazon Lex service team, I shape the roadmap across the portfolio of Amazon Lex. I engage with strategic AWS customers globally to enable large-scale, multi-channel conversational AI use cases based on Amazon Lex. I also invent, develop, prototype, and evangelize new technical features and solutions for Language AI services that improve the customer experience and ease adoption.
-
Sr. Domain Lead, Contact CenterAmazon Web Services (Aws) Mar 2022 - Aug 2022Seattle, Wa, UsAs the Senior Domain Lead for Contact Center in AWS Public Sector Professional Services, I lead Amazon Connect engagements, worked with our Amazon Connect strategy, provided technical leadership for contact center and conversational AI, mentored consultants, built POCs, and created blog posts and videos to inspire our customers.
-
Amazon Connect ConsultantAmazon Web Services (Aws) Aug 2020 - Mar 2022Seattle, Wa, Us
-
Solution Architect – Web & Ivr SystemsOrlando Utilities Commission (Ouc - The Reliable One) Jun 2019 - Aug 2020Orlando, Florida, UsWorking with enterprise architecture, application and infrastructure teams to ensure an optimal, high level, conceptual design of all self service applications, including but not limited to Web, and IVR solutions. Responsible for the technology stacks related to these solutions, both on premise and in the cloud, including Genesys Voice Portal, WebSphere, WebSEAL and IBM Security Access Manager. Researching and piloting new technologies. Responsible for developing and improving the software development model (SDLC), change management, and other IT processes. Serving as primary/lead contact for software vendors to report, track and resolve problems with their software products. Coordinating with application developers, database administrators, and management to develop, participate in, and enforce procedures for change control, communication of patches, upgrades, and changes to production. -
Technical ArchitectOrlando Utilities Commission (Ouc - The Reliable One) Jun 2018 - Jun 2019Orlando, Florida, UsWorking with enterprise and solutions architecture, application, and infrastructure teams to ensure an optimal project design and seamless technical project/solution delivery. Providing leadership to the project technical teams and mentoring developers. Responsible and accountable for deliverables associated with the IT technical team. Serving as project liaison to other IT teams, including Information Security, Database, Infrastructure and Network.
-
Senior Programmer Analyst (Ivr)Orlando Utilities Commission (Ouc - The Reliable One) Nov 2012 - May 2018Orlando, Florida, UsSr. Programmer Analyst in the IP Telephony & Telecommunications Division at the Orlando Utilities Commission working with IVR design and development, system architecture, Genesys Voice Portal and Software Development.Designed and implemented a custom logging framwork for the IVR to allow for more detailed analytics and customer journey tracking.Designed and implemented a framework for omni-channel functionality to allow customer journey tracking across channels and a customized user experience based on customers' previous interactions on other channels.Developed and enhanced various IVR applications to support business needs using Genesys Composer, Nuance Dialog Modules, Javascript, C#, Oracle (SQL) databases and SOAP Web-services.Specialties: GVP/Composer, IVR, Genesys, Nuance, Grxml, Systems Integration, C#, .Net, Java, JSON, SQL.
-
Software Developer For Walt Disney Imagineering ProjectsVisionetics Corporation Oct 2011 - Jul 2015Orlando, Fl, UsAs a contract developer for Visionetics Corporation, worked on several projects for Walt DisneyImagineering.Disney Fantasy Cruise ship - Enchanted Arts and Adventure game: Performed the installation andconfiguration of the software releases of the ‘Muppets Adventure Game’, and provided technicalsupport for play-testing. Wrote plug-ins for the software that runs the ‘Enchanted Art’ on the ship.Designed and wrote a triangulation program in C# that was used in conjunction with customhardware to more precisely measure the location of the cameras and microphones in the‘Animators Palate’ restaurant. The coordinate data was used to calibrate the ‘Undersea Magic’interactive experience in the restaurant.Coded HD-upgrade for creating ‘video postcards’ at EPCOT’s ‘Spaceship Earth’ at Disney World (Project completed, but cancelled). -
Technical Systems Integration Consultant Ii (Ivr/Genesys)Telia Company Jun 2011 - Sep 2012Solna, -, SeConsulting and development of software solutions for contact centers using Genesys Voice Portal, Composer, Java, JSON, JavaScript, SQL, Webservices and more.• Built parts of the Finnish self service phone bank logic for Nordea (Nordea.com).• Worked as part of a group installing, configuring and testing the telephony server framework at the Swedish pensions agency. -
Systems DeveloperDipritec Ab Jan 2011 - Mar 2011• Wrote software in C# for testing Multi-Function Printer-APIs• Created reports using reporting services.
-
DeveloperSergel Jan 2008 - Jan 2011Solna, -, SeDeveloping and maintaining a billing system using C#, Windows Forms, SQL, Reporting Services and Team Foundation Server.• As part of a small team implemented, tested and delivered new functionality for a billing system using C#, SQL, Windows Forms and Team Foundation Server. • Worked closely with the test-team to resolve bugs before scheduled releases.• Maintained and created reports for internal use and for our customers using reporting services.
-
Technical Systems Integration Consultant 1Sergel Jan 2005 - Dec 2007Solna, -, SeContact center consulting for major corporations. • Reviewed customer feature requests, provided time estimates, engineered solutions, deployed and provided support for said solutions.• Integrated id/pin identification into the contact center solution for the Swedish pharmacy monopoly using Java, RMI and WebServices, allowing physicians and customers to securely identify themselves when calling in. The solution included the use of RSA SecurID tokens. • Added various functionality to the CRM system used by the pharmacy monopoly using iET-enterprise GUI components and extending business logic java classes. A lot of functionality was also modified or added using stored procedures in the underlying SQL database.• Worked closely with users and managers to find ways to improve efficiency and minimize user frustration.
Thomas Rindfuss Skills
Thomas Rindfuss Education Details
-
Mälardalen UniversityInformatics -
Swedish ArmyMusic
Frequently Asked Questions about Thomas Rindfuss
What company does Thomas Rindfuss work for?
Thomas Rindfuss works for Amazon Web Services (Aws)
What is Thomas Rindfuss's role at the current company?
Thomas Rindfuss's current role is Product - Amazon Lex/Bedrock.
What is Thomas Rindfuss's email address?
Thomas Rindfuss's email address is tr****@****ouc.com
What is Thomas Rindfuss's direct phone number?
Thomas Rindfuss's direct phone number is 407-423*****
What schools did Thomas Rindfuss attend?
Thomas Rindfuss attended Mälardalen University, Swedish Army.
What skills is Thomas Rindfuss known for?
Thomas Rindfuss has skills like Genesys, Ivr, Gvp, Integration, Telecommunications, Web Services, System Architecture, Testing, Agile Methodologies, Software Development Life Cycle, Information Technology, Software Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial