Thomas Rindfuss Email & Phone Number

Orlando, Fl, Us

Seattle, Wa, Us

As a leader on the Amazon Lex service team, I shape the roadmap across the portfolio of Amazon Lex. I engage with strategic AWS customers globally to enable large-scale, multi-channel conversational AI use cases based on Amazon Lex. I also invent, develop, prototype, and evangelize new technical features and solutions for Language AI services that improve the customer experience and ease adoption.

Seattle, Wa, Us

As the Senior Domain Lead for Contact Center in AWS Public Sector Professional Services, I lead Amazon Connect engagements, worked with our Amazon Connect strategy, provided technical leadership for contact center and conversational AI, mentored consultants, built POCs, and created blog posts and videos to inspire our customers.

Seattle, Wa, Us

Orlando, Florida, Us

Working with enterprise architecture, application and infrastructure teams to ensure an optimal, high level, conceptual design of all self service applications, including but not limited to Web, and IVR solutions. Responsible for the technology stacks related to these solutions, both on premise and in the cloud, including Genesys Voice Portal, WebSphere, WebSEAL and IBM Security Access Manager. Researching and piloting new technologies. Responsible for developing and improving the software development model (SDLC), change management, and other IT processes. Serving as primary/lead contact for software vendors to report, track and resolve problems with their software products. Coordinating with application developers, database administrators, and management to develop, participate in, and enforce procedures for change control, communication of patches, upgrades, and changes to production.

Orlando, Florida, Us

Working with enterprise and solutions architecture, application, and infrastructure teams to ensure an optimal project design and seamless technical project/solution delivery. Providing leadership to the project technical teams and mentoring developers. Responsible and accountable for deliverables associated with the IT technical team. Serving as project liaison to other IT teams, including Information Security, Database, Infrastructure and Network.

Orlando, Florida, Us

Sr. Programmer Analyst in the IP Telephony & Telecommunications Division at the Orlando Utilities Commission working with IVR design and development, system architecture, Genesys Voice Portal and Software Development.Designed and implemented a custom logging framwork for the IVR to allow for more detailed analytics and customer journey tracking.Designed and implemented a framework for omni-channel functionality to allow customer journey tracking across channels and a customized user experience based on customers' previous interactions on other channels.Developed and enhanced various IVR applications to support business needs using Genesys Composer, Nuance Dialog Modules, Javascript, C#, Oracle (SQL) databases and SOAP Web-services.Specialties: GVP/Composer, IVR, Genesys, Nuance, Grxml, Systems Integration, C#, .Net, Java, JSON, SQL.

Orlando, Fl, Us

As a contract developer for Visionetics Corporation, worked on several projects for Walt DisneyImagineering.Disney Fantasy Cruise ship - Enchanted Arts and Adventure game: Performed the installation andconfiguration of the software releases of the ‘Muppets Adventure Game’, and provided technicalsupport for play-testing. Wrote plug-ins for the software that runs the ‘Enchanted Art’ on the ship.Designed and wrote a triangulation program in C# that was used in conjunction with customhardware to more precisely measure the location of the cameras and microphones in the‘Animators Palate’ restaurant. The coordinate data was used to calibrate the ‘Undersea Magic’interactive experience in the restaurant.Coded HD-upgrade for creating ‘video postcards’ at EPCOT’s ‘Spaceship Earth’ at Disney World (Project completed, but cancelled).

Solna, -, Se

Consulting and development of software solutions for contact centers using Genesys Voice Portal, Composer, Java, JSON, JavaScript, SQL, Webservices and more.• Built parts of the Finnish self service phone bank logic for Nordea (Nordea.com).• Worked as part of a group installing, configuring and testing the telephony server framework at the Swedish pensions agency.

• Wrote software in C# for testing Multi-Function Printer-APIs• Created reports using reporting services.

Solna, -, Se

Developing and maintaining a billing system using C#, Windows Forms, SQL, Reporting Services and Team Foundation Server.• As part of a small team implemented, tested and delivered new functionality for a billing system using C#, SQL, Windows Forms and Team Foundation Server. • Worked closely with the test-team to resolve bugs before scheduled releases.• Maintained and created reports for internal use and for our customers using reporting services.

Solna, -, Se

Contact center consulting for major corporations. • Reviewed customer feature requests, provided time estimates, engineered solutions, deployed and provided support for said solutions.• Integrated id/pin identification into the contact center solution for the Swedish pharmacy monopoly using Java, RMI and WebServices, allowing physicians and customers to securely identify themselves when calling in. The solution included the use of RSA SecurID tokens. • Added various functionality to the CRM system used by the pharmacy monopoly using iET-enterprise GUI components and extending business logic java classes. A lot of functionality was also modified or added using stored procedures in the underlying SQL database.• Worked closely with users and managers to find ways to improve efficiency and minimize user frustration.

Bachelor'S Degree, Informatics

Basic Military Training, Music