Thomas Rippner Email & Phone Number

Netherlands

GIS SE Client Delivery Managervoor de Nederlandse Spoorwegen,all Dutch Accounts Diversified, Healthcare, Financial sector, African Account, Diversified at CSC-Manage Global Enterprise Service Management service productivity-Responsible for transitioning Local Service Delivery into Global service Delivery-Engage with account contracts-Participate in new technology, upgrade, new release discussions.-Develope of monthly account Service Management governance… Show more GIS SE Client Delivery Managervoor de Nederlandse Spoorwegen,all Dutch Accounts Diversified, Healthcare, Financial sector, African Account, Diversified at CSC-Manage Global Enterprise Service Management service productivity-Responsible for transitioning Local Service Delivery into Global service Delivery-Engage with account contracts-Participate in new technology, upgrade, new release discussions.-Develope of monthly account Service Management governance Deck-Validation of monthly cost allocation, staff forecasting / budgeting.-Participation in Continuous Improvement Meetings for Service support and delivery processess-Monthly touch point with Global Enterprise Service Management lead-Participation in RCA review meetings , E& N calls, as needed-Participate in client audits and own action items Show less

Emea

For more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations. Over the past five decades, technology has radically changed the world we live in. We have remained at the forefront of our business because we have understood how to use technology change and innovation to deliver value to our clients.WE DO AMAZING THINGS We are… Show more For more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations. Over the past five decades, technology has radically changed the world we live in. We have remained at the forefront of our business because we have understood how to use technology change and innovation to deliver value to our clients.WE DO AMAZING THINGS We are often asked, "What is it that you do?" We tell them, humbly and yet truthfully: we do amazing things. We help solve big challenges. Technically complex, mission-critical challenges. Watch our video, which brings to life a few of those challenges through four short case studies. just read from a list of hundreds of our client success stories.In addition to the headquarters in Falls Church, Virginia, USA, and three other major offices in Australia, Asia and Europe, the 90,000 professionals serve clients in more than 70 countries. Show less

Hoofddorp En Arnhem

Team leadMember MT-Setting up ITIL Service Support processes.-Implementation servicedesk tooling and contracting-Change Manager CAB member. (Change Advisory Board)-Incident Manager.Service DeliveryHR-cycle-Validate supplier performance (SLAs)

Bestuursdienst Amsterdam

Incident / Change / Problem Manager City Hall AmsterdamProcess-related charge CFG, INC, PROB, CHGGAP-analysis + improve Incident, Change and Problem Management.-Control and coordination of Incident, Change and Problem Management.-Control, daily monitoring 1st, 2nd, 3rd line and delivery month reports for management.(tooling: Business Objects)-Coordinating role in escalations and security incidents-CAB representative-CMDB-responsible (95%… Show more Incident / Change / Problem Manager City Hall AmsterdamProcess-related charge CFG, INC, PROB, CHGGAP-analysis + improve Incident, Change and Problem Management.-Control and coordination of Incident, Change and Problem Management.-Control, daily monitoring 1st, 2nd, 3rd line and delivery month reports for management.(tooling: Business Objects)-Coordinating role in escalations and security incidents-CAB representative-CMDB-responsible (95% accuracy)- Monitor SLA agreements in accordance with the Service Catalogue- Problem management Analysis and implementation of Problem Management According GSDM process model.scope processesCFG INC. PRB CHG REL SLMCAP AVMIT Infrastructure Complexity: ComplexAmsterdam City Hall BDA1200 workstations management clients / servers. Show less

Incident Manager Multiple mainframe customers (Data centers as Martinair, Social Insurance, Schiphol, Association of Dutch Municipalities)

Bouwen van teststraten Volgens CMM I standaard

Project: mainframe JCL conversie BULL naar OS390

Operator / Werkvoorbereider

PAT tester

Gedetacheerd via Advantage Automatisering