Thomas Riska Email & Phone Number

Helsinki Metropolitan Area

I help our customers to maintain and ever improve & expand their eCommerce solutions

Espoo, Southern Finland, Finland

I participated in creating and providing ServiceNow platform management as a managed service. I had the role (as consultant) of Platform Manager with a global customer, where I managed Customer/User needs and oversaw/managed (outsourced) application development, 2nd and 3rd tier support.

Finland

I helped our customers to manage their privacy challenges. I have consulted companies of various size, but mostly multinational companies in the ICT/Telecom sector where I have been part of designing, implementing and enforcing Privacy by Design (PbD) principles and approaches. I also helped domestic companies by creating and reviewing privacy related.

Espoo

At Intragen, I helped companies improve their Identity and Access Management (IAM) capabilities. My focus areas were IAM process mapping and improvements, and testing planning & facilitation. Apart from IAM, I also focused on data protection and privacy/GDPR related assignments, where I e.g. assisted a finnish finance industry company with the.

Finland

I was responsible for managing a business critical IT service. The service consisted of systems (e.g. SAP CRM) that the company wide sales force used for product configuration (about 3000 users). My tasks included stakeholder management (internal customers, suppliers), need management, leading development & support, budgeting, and solid line management..

Finland

I was part of a global unit that developed and improved the company´s sales & supply chain capabilities. My tasks were to analyse, plan & implement process improvements proposed by stakeholders (internal customers and line management). As part of a change program (Customization capabilities), I lead a stream where the approach for consumer sales package.

Finland

I was responsible for managing a business critical product (i.e. IT service). The service consisted of systems that the company wide sales force used for product configuration (about 2000 users). My tasks included stakeholder management (internal customers, suppliers), need management, leading development & support, budgeting and line management.

Finland

As part of a large (SAP logistics) change program my tasks were to evaluate customer needs, turn those into solutions (develop something new or modify something existing), to test & follow-up the results and then deploy the solutions globally. My focus area was “Customer Order Management”

Finland

My tasks were to gather internal customer needs and based on evaluation plan the contents and scope of the next upcoming projects. At the time there were many stakeholders with varying needs so I had to be a diplomat to get projects moving. I also managed a team that took care of small scale (daily) development tasks and I also handled vendor management.

Finland

During a time of fast growth of Nokia, my team facilitated integration of processes & ERP-systems between global business units. My tasks were to travel around these units and enable the stakeholders to understand & agree on the process. I also acted as technical specialist and system integration support.

Helsinki

I worked in customer service as check-in & travel sales clerk in the Helsinki terminals. As Terminal Supervisor I was responsible for the daily operations of the check-in crew thus enabling departures on schedule and accountable for customer satisfaction. I lead teams of ~20 persons giving top service to thousands of customers daily.

Finland

I worked as the outward face of the bank, taking care of customer service and customer’s daily monetary business.

Master Of Hospitality Management, Customer-Centered Service Development

Master'S Degree, Economics

Business College, It & Accounting

Education record