Thomas Robles, M.Ed. Email & Phone Number

Los Angeles, Ca, Us

• Provided comprehensive information and assistance to prospective students regarding EOPS, CARE, and NextUp application processes, college registration, facilities, services, and instructional programs.• Administers eligibility checks, application screening, and processing for EOPS, NextUp, and CARE programs, ensuring compliance with federal, state, and local regulations. Distributes grants accordingly and notifies students of eligibility status and requirements.• Organizes workshops, orientations, and events for CARE, NextUp, and EOPS students while maintaining attendance records and providing program information to new participants. Manages student data, tracks progress, and verifies eligibility for transportation assistance.• Coordinates student appointments with counselors, oversees EOPS peer advisors, assists in generating program reports, conducts outreach activities to attract eligible students, and manages office supplies and materials inventory.• Manages the department's social media accounts and creates accessible and informational content to engage and inform the student body about the services offered by EOPS, CARE, and NextUp programs.

Redlands, California, United States

BBUS 343 – (Online) Internet & Social Media Marketing • Developed and delivered engaging curriculum for Internet & Social Media Marketing courses, catering to diverse student needs and learning styles.• Conducted comprehensive research to stay updated with the latest trends and best practices in Internet & Social Media Marketing, ensuring the content delivered was relevant and cutting-edge.• Designed and implemented interactive class activities and assignments to enhance student engagement and facilitate the practical application of concepts learned.• Provided individualized guidance and support to students, offering feedback and constructive criticism to foster their growth and development in Internet & Social Media Marketing.• Created and administered assessments, including exams and projects, to evaluate student progress and proficiency in the subject matter.• Utilized various teaching methodologies, such as lectures, group discussions, case studies, and multimedia presentations, to promote active learning and critical thinking.• Collaborated with fellow faculty members to develop and refine curriculum materials, ensuring alignment with program goals and industry standards.• Mentored students by providing career guidance and networking opportunities within the Internet & Social Media Marketing field.• Maintained accurate student attendance records, grades, and performance, adhering to university policies and procedures.• Participated in professional development activities, such as conferences and workshops, to enhance teaching skills and stay abreast of emerging Internet & Social Media Marketing education trends.

San Bernardino, California, United States

● Developed and implemented strategic social media campaigns to promote San Bernardino Valley College, increase brand awareness, and engage with target audiences.● Monitored social media channels, promptly responded to comments and messages, and addressed inquiries or concerns from students, prospective students, and the community.● Collaborated with faculty, staff, and student ambassadors to create user-generated content and testimonials that showcased the college's commitment to student success, further influencing enrollment decisions.● Utilized social media analytics tools to track and analyze the performance of posts and campaigns, extracting valuable insights to inform future strategies and optimize engagement.● Assisted in developing and implementing enrollment marketing campaigns, leveraging social media platforms to target and attract prospective students.● Created compelling visual content, including graphics, images, and videos, to enhance social media posts and increase audience engagement.● Managed online communities and student ambassador programs, fostering a sense of belonging and pride among current and prospective students.● Conducted social media training sessions for faculty, staff, and students, empowering them to utilize social media platforms to support enrollment efforts effectively.● Stayed updated with social media trends, algorithms, and best practices and shared relevant insights and recommendations with the marketing team to drive continuous improvement in social media strategies.● Played an integral role in the successful development and execution of viral social media posts, significantly increasing San Bernardino Valley College’s visibility and engagement.● Successfully managed and maintained multiple social media platforms, including Instagram, TikTok, Facebook, YouTube, Snapchat, and Discord, for San Bernardino Valley College, resulting in increased student engagement and positively impacting campus enrollment efforts.

San Bernardino, California, United States

● Coordinated and managed creative services for San Bernardino Valley College, ensuring the timely and high-quality delivery of various marketing and communication materials.● Collaborated with internal clients, including departments, programs, and student organizations, to gather requirements and understand their creative needs, aligning with the college's brand guidelines.● Oversaw developing and producing creative assets, such as brochures, flyers, posters, banners, digital graphics, and multimedia content, ensuring visual consistency and adherence to brand standards.● Worked closely with graphic designers, copywriters, photographers, videographers, and external vendors to execute creative projects, providing clear direction and feedback to achieve desired outcomes.● Managed project timelines, resources, and budgets, prioritizing tasks and allocating resources to meet project deadlines and objectives.● Conducted regular quality control checks to ensure accuracy, consistency, and professionalism in all creative deliverables, maintaining high attention to detail.● Acted as a liaison between internal clients and creative team members, facilitating effective communication, managing expectations, and resolving any issues or concerns that may arise.● Provided creative consultation and guidance to internal clients, offering recommendations and solutions to enhance their marketing materials' visual impact and effectiveness.● Stayed updated with industry trends, design principles, and emerging technologies, incorporating innovative ideas and approaches to enhance the college's creative outputs.● Implemented and maintained a digital asset management system, organizing and cataloging creative files and resources for easy accessibility and efficient workflow.● Collaborated with marketing and communications team members to develop integrated campaigns, ensuring creative assets aligned with the college's overall marketing strategy and objectives.

● Managed and oversaw the grant-funded Homework Assistance Center at the City of Colton's Library branch, providing valuable homework support to students in a low-income area of Colton.● Coordinated programs and services that catered to the needs of families and Spanish-speaking communities in Colton, fostering inclusivity and accessibility within the library.● Developed and implemented targeted outreach initiatives to raise awareness of library programs and services among underrepresented communities, effectively increasing engagement and utilization.● Collaborated with community organizations, schools, and local stakeholders to identify and address the community’s specific needs, tailoring library programs and resources to meet those needs.● Provided personalized assistance and guidance to library patrons, offering recommendations for educational resources, assisting with research, and facilitating access to technology and digital resources.● Organized and facilitated community events and workshops promoting literacy, cultural understanding, and community engagement, enhancing the library's role as a lifelong learning and community development hub.● Launched a successful social media campaign during the COVID-19 pandemic, creating engaging video content that fostered connection, provided educational resources, and promoted library services and initiatives.● Managed social media platforms, including content creation, scheduling, and community engagement, effectively increasing online visibility, and attracting a broader audience.● Collaborated with library staff to develop and implement innovative programming and services that adapted to the changing needs and circumstances of the community during the pandemic.● Monitored and evaluated the effectiveness of library programs and initiatives, collecting feedback and data to inform future planning and improvement efforts.

● Managed a diverse portfolio of programs and events as a Recreation Specialist for the Community Services Department in the City of Colton, ensuring their successful planning, execution, and evaluation.● Oversaw a team of staff members, providing leadership, guidance, and support to ensure efficient and effective program operations.● Developed and implemented innovative recreational programs and activities that catered to the needs and interests of the community, promoting engagement, physical fitness, and social interaction.● Collaborated with community organizations, schools, and local partners to enhance program offerings and expand community outreach.● Managed budgets, resources, and logistics for programs and events, ensuring fiscal responsibility and efficient use of resources.● Provided mentorship and training to staff members, fostering their professional growth and development in program management and customer service.● Actively participated in developing and implementing social media initiatives, utilizing various platforms to promote programs, events, and community engagement.● Created and curated engaging content for social media platforms, including text, images, and videos, to effectively communicate program offerings and engage with the community.● Monitored and evaluated program effectiveness, collecting feedback and data to inform future planning and improvement efforts.● Assumed a leadership role in day-to-day program operations at various facilities, ensuring a safe and welcoming environment for participants and addressing any issues or concerns.● Fostered positive relationships with participants, families, and community members, serving as a point of contact for inquiries, feedback, and program-related matters.

Colton, California

San Bernardino, California, United States

● Served as an intern for the California State 47th Assembly District Office in San Bernardino, CA, supporting the assembly district's legislative work and community outreach efforts.● Assisted with research and analysis of legislative issues, contributing to developing policy recommendations and briefings for the assembly members and their staff.● Responded to constituent inquiries and concerns, providing timely and accurate information and facilitating appropriate follow-up actions.● Attended community meetings, events, and hearings on behalf of the assembly district office, reporting on critical discussions and gathering feedback from community members.● Assisted with drafting and editing correspondence, speeches, and press releases to effectively communicate the assembly member’s positions and initiatives.● Conducted research on community organizations, stakeholders, and local issues to support the assembly district's engagement and outreach efforts.● Assisted in organizing and coordinating community events and workshops, promoting civic engagement, and fostering connections between the assembly member and the local community.● Utilized social media platforms and digital tools to support the assembly district's communication and outreach efforts, engaging with constituents and sharing relevant updates and resources.● Maintained organized records and databases, ensuring the efficient retrieval and management of information for reference and reporting purposes.● Demonstrated professionalism, confidentiality, and attention to detail in handling sensitive constituent information and maintaining office protocols.● Developed a comprehensive understanding of the legislative process and the operations of a public office, gaining practical experience in government and public service.● Collaborated with fellow interns and staff members, contributing to a positive and productive work environment and effectively managing multiple tasks and priorities.

● Conducted research as a graduate student research assistant in the School of Education at the University of California, Riverside, contributing to advancing knowledge and understanding in education.● Collaborated with faculty members and principal investigators on various research projects, assisting in designing, implementing, and evaluating research studies.● Assisted in collecting and analyzing qualitative and quantitative data using research instruments, such as surveys, interviews, observations, and assessments.● Collaborated with research team members to interpret research findings, identify trends, and generate meaningful insights for educational practice and policy.● Actively participated in research team meetings, discussions, and seminars, contributing to exchanging ideas, insights, and scholarly dialogue.● Demonstrated strong attention to detail for documents in maintaining research records, documenting procedures, and managing research-related papers and resources.● Provided mentorship and guidance to undergraduate research assistants, fostering their professional growth and development in research methodologies and practices.● Served as a guest speaker and liaison on behalf of the Center of Educational Transformation (CET).

Vice President'S Office-University Advancement

● Provided essential administrative support as a Student Assistant in the Office of University Advancement at California State University San Bernardino.● Assisted with managing and organizing donor databases, ensuring accurate and up-to-date information for effective donor stewardship and communication.● Supported fundraising efforts by researching prospective donors, compiling data, and assisting in preparing donor profiles and solicitation materials.● Assisted with the planning and coordinating of fundraising events, including logistics, registrations, and on-site support, contributing to the success and smooth operation of events.● Prepared correspondence, reports, and presentations, maintaining high professionalism and attention to detail in written communication.● Collaborated with team members to support alumni engagement initiatives, such as organizing alumni events, coordinating alumni communications, and assisting with alumni database management.● Assisted with gift processing and acknowledgment procedures, ensuring timely and accurate recording of donations and expressing gratitude to donors for their contributions.● Provided excellent customer service to donors, alumni, and other stakeholders, responding to inquiries and requests promptly and professionally.● Managed confidential and sensitive information with discretion and maintained professionalism in handling donor and alumni records.● Assisted in maintaining and updating the office's social media platforms, including content creation and scheduling, to enhance engagement and promote philanthropic activities.● Demonstrated strong organizational skills in managing calendars, scheduling appointments, and coordinating meetings, contributing to efficient office operations.● Proactively sought opportunities to learn and contribute, taking on additional responsibilities and supporting various projects within the Office of University Advancement.

● Served as the Student Trustee for the San Bernardino Community College District Board of Trustees, representing the student body and advocating for their interests and concerns.● Actively participated in board meetings, providing valuable student perspectives on policies, programs, and initiatives impacting the community college district.● Collaborated with fellow trustees, administrators, faculty, and staff to ensure student voices were heard and considered in decision-making.● Acted as a liaison between the student body and the Board of Trustees, facilitating effective communication and fostering a sense of shared governance.● Engaged in strategic planning and policy development discussions, offering insights and recommendations to improve student support services, academic programs, and campus life.● Played a crucial role in advocating for equitable access to education, affordability, and student success initiatives within the community college district.● Served as a student leader within the Associated Student Government Executive team at San Bernardino Valley College, representing and addressing the needs and concerns of the student body.● Collaborated with student government members to develop and implement student-led programs and events that promoted student engagement, leadership development, and campus community building.● Advocated for student interests and concerns through effective communication with college administrators, faculty, and staff, fostering a positive and collaborative relationship between students and the college administration.● Actively engaged with the student body, gathering feedback, and facilitating open forums to ensure student perspectives were considered in decision-making.● Demonstrated leadership skills by effectively managing responsibilities, coordinating projects, and promoting student involvement in campus activities and initiatives.

Doctor Of Education - Edd, Educational Leadership

Master Of Education, Higher Education Administration And Policy

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Student Government

Liberal Studies/Behavioral Psychology, Education

Activities and Societies: Student Government