Tom Romaniuk Email & Phone Number

Geelong, Vic, Au

Geelong, Victoria, Australia

- Delivered high-quality, patient-centred care to individuals in acute psychiatric crises, effectively managing complex caseloads. - Administered medications and conducted psychiatric assessments, ensuring the accuracy of diagnoses and the efficacy of treatment plans. - Employed de-escalation techniques to maintain ward safety and supported the therapeutic environment through group therapy and patient education. - Collaborated with multidisciplinary teams to develop and optimise individualised care plans, enhancing patient recovery and satisfaction.- Advocated for patient rights and provided critical education on mental health to patients and families, bridging gaps in understanding and support.

Geelong, Victoria, Australia

- Assumed the role of Centre Manager in their absence, effectively managing overall operations and maintaining a high standard of service. - Proactively addressed and resolved staff as well as patron concerns, employing strong problem-solving skills to achieve satisfactory outcomes. - Demonstrated proficiency in staff scheduling, efficiently rostering casual employees and promptly filling staff absences to meet customer and program demands. - Ensure end of shift and daily balancing of the register is carried out in accordance with Swim Sport & Leisure banking procedures. - Managed the proper handling and utilisation of chemicals, including chlorine, sulphuric acid, calcium & bicarb to ensure the maintenance of optimal safety as well as industry regulations for the pool water.

Geelong, Victoria, Australia

- Greeted and provided exceptional customer service to facility members and guests, ensuring a positive and welcoming atmosphere upon arrival. - Managed a high-volume reception area, handling inquiries, phone calls, and emails promptly and professionally. - Assisted members with membership registrations, renewals, and payments including centre memberships and Webstar’s Learn to Swim school program, utilising the facility's software system efficiently.

Geelong, Victoria, Australia

- Maintained constant surveillance of the pool area to ensure the safety and well-being of all patrons.- Responded promptly and effectively to any emergencies or incidents, providing rescue and first aid as necessary. - Enforced pool rules and regulations to prevent accidents and maintain a safe environment.- Communicated with patrons regarding pool safety guidelines, offering guidance and assistance as needed.

Wurriki Nyal Civic Precinct

- Directed a team of Membership Sales Officers, managing performance, training, and development to enhance sales and membership services.- Assisted in executing sales and marketing strategies, setting and communicating sales targets, and driving a customer-centric approach across the network.- Conducted regular reporting and analysis to track sales performance, customer metrics, and improve processes.- Organised initiatives to promote membership across the network, including targeted campaigns, corporate partnerships, and outreach to potential and lapsed members.

Bachelor Of Nursing

Education record