Thomas Rothen Email & Phone Number

Austria

Wien, Österreich

- Management, responsibility and further development of the Operations & Platform Management department with approximately 150 employees and direct reporting line to the managing directors of WienIT- responsible for the operation of all applications and platforms available in the Wiener Stadtwerke Group (including the Change & Adoption, License Management and Data Protection service portfolios) as well as the entire infrastructure and the Operational Service Management sub-areas (including control center and helpdesk)- Planning, control and responsibility for the commercial and technical development, optimization of the operated systems and infrastructure as well as the sales and order targets along the service portfolio of WienIT- Responsibility for business and innovation measures with regard to the Wiener Stadtwerke Group's strategic goals

- Responsible for IT Operations and continuous development of the entire IT Infrastructure- Planning and monitoring of budget, costs, as well as service level agreements, incident and problem management- Development and implementation of IT standards and development of service level agreements- Management of external service providers and sourcing partners- Professional and disciplinary management of the teams within IT Operations

Vienna

- Responsible for the IT infrastructure and the strategic development of the IT- Design and optimization of IT support processes- Provision of all IT Services and Quality Assurance- Leadership, coordination and development of the team- Development, management and implementation of future projects- Project and process management- Control and coordination of external service providers and partners- Budget and cost responsibility- Project and process management

Vienna

- Management and control of the service center- Management and development of implementation and support units with a total of about 120 service-center-employees- Design and implementation of escalation management activities- Ensuring professional management of resources and optimum process and quality assurance- Realization of future-oriented developments: services, skills and team- Integration of technical requirements and business needs

Vienna

- Economical operation and end-to-end service responsibility for messaging services, collaboration services, mobile solution services, business services, insourced customer solutions- Optimizing ITIL core processes- Virtualization strategy- Management of a regional team- Managing IT projects- Service Management

Vienna

- Strategic Consulting for major customers- Realization of benefits from the investments in Microsoft technologies - Optimization of business- and IT-processes- Workshops on strategy and IT (e.g. ITIL, MOF, Security)

Vienna

- Responsible for the security strategy of Microsoft Austria- Security strategy briefings with the Chief Security Officers of major customers- In charge of Microsoft's government programs in the security area - Security expert, international talks about security

Vienna

- Responsible for the Microsoft support business for major customers (annual revenues ~7 Mio €)- Product management, Marketing of services- Business development- Responsible for support strategy in Austria

Vienna

- Management support for major customers- Business Development for partners of Microsoft- Strategic support consulting