Bringing a unique global perspective and a lifetime of experience in customer service excellence to the Sarasota real estate market! Whether you're looking to buy or sell in Sarasota, leverage my my global experience, strategic mindset, and customer-focused approach to ensure a seamless and rewarding real estate experience. My passion for traveling the world and discovering new cultures is matched only by my dedication to helping my clients turn their real estate dreams into reality.Born and raised in Germany, I am a fluent German-speaking realtor who has lived in New Zealand, the United Arab Emirates, and Canada before settling in beautiful Sarasota.My extensive international career has developed my exceptional understanding of diverse cultures and markets, making me the ideal partner for foreign investors, Canada snowbirds, and those looking to buy or sell in Florida's thriving resort and second home property market.My approach stands out clearly from that of a typical real estate agent. I follows a fresh, customer-centric strategy based on transparency and integrity at every stage of the process. For me, the needs and satisfaction of my clients are always the top priority. I am committed to achieving the best results for my clients by maintaining clear communication and supporting them in every decision. Over the years, many of my clients and business partners have become close friends, and I consider them family.With over two decades of leadership roles at some of the world's most renowned airline, tourism, and customer loyalty brands, I have mastered the art of understanding customer needs and delivering tailored solutions. My hands-on experience in luxury travel, combined with a deep-rooted passion for real estate, allows me to guide my clients whether they are international buyers, snowbirds, or local residents through every step of their property journey with a can-do attitude and an unwavering commitment to their satisfaction.Licensed in Florida.

The Future is Bright for AIR MILES and BMO. Excited to continue the journey as VP, Rewards AIR MILES at BMO following their acquisition of the AIR MILES Reward program! #teambmo #thefutureisbright

Member of the Executive Leadership team. Reporting directly to the Chief Commercial & Strategy OfficerLeading the Rewards team of the Air Miles Reward Program, Canada's most recognized loyalty program with 10M collectors reaching two-thirds of Canadian households. Portfolio includes all Travel, Merchandize and Cash Rewards, generating more than $600M CAD in gross revenue per year. Responsible for leading all aspects of the Travel and Merchandize Rewards value proposition creating a leading edge, digital-first rewards experience, including product strategy, supplier management, digital experience, and financial performance through an innovative approach to sourcing relevant aspirational and attainable rewards offerings that drive Collector excitement and engagement in the AIR MILES Reward Program and deliver value back to our Partners.Business lead for Travel 2.0 re-platforming project to bring all Travel merchandizing back in-house on a single operating platform with fully scalable B2C dynamic packaging capability, including integration into the Air Miles Reward program to enhance the user experience, value proposition, and simplify the complexity of the guest journey, and back-end processes. Redefinition of comprehensive business requirements for Travel 2.0 project, Stakeholder management and Change management leading to the successful launch in Q2’23 after the project had been spinning out since its original launch in Q1’18. Repositioning from pure Rewards shop to eCommerce Retailer with multiple, flexible payment options.

Leading the transformative journey to modernize the AIR MILES systems together with a talented and passionate team of associates, to develop and deliver an engaging and relevant reward offering to the Collector base and Rewards Partners.Responsible for leading all aspects of the Travel Rewards value proposition creating a leading edge, digital-first rewards experience, including product strategy, supplier management, digital experience, and financial performance through an innovative approach to sourcing relevant aspirational and attainable rewards offerings that drive Collector excitement and engagement in the AIR MILES Reward Program and deliver value back to our Partners.

• Member of the Global Leadership team• Reported directly to the Chief Operating Officer• Responsible for leading all the aspects of WestJet Vacations Operations, including direct oversight of Business Systems, Operations, Guest Experience and Guest Support teams• Accountable for integrity and maintenance of WestJet Vacations B2C and B2B operating system, including regular system upgrades, enhancement, product database and inventory management• In charge of remote based in-destination teams at five key leisure destinations across the Caribbean, Mexico and Cuba and DMC relationships at all WestJet Vacations destinations • Handling all pre- and post-travel Guest relations • Business lead for WVI 2.0 digital transformation project, including conceptualization and development of fully scalable B2C and B2B dynamic packaging capability to generate third party ancillary revenue at any WestJet destination, including integration into the WestJet Rewards program in order to enhance the user experience and simplify the complexity of the guest journey.• Liaison with internal stakeholder groups, including Contact Centre, IT, Digital, Finance, Legal, Procurement, Loyalty, Product, Sales and Revenue Management• Responsible for delivering annual wholesale revenue target of $650m CAD

• Digital transformation through successful implementation of the first full dynamic packaging B2C and B2B airline tour operator portal in the Middle East with multi-channel, multi-currency and multi-point of sale functionality with full control over Product, Pricing and the Customer relationship.• Establishment of direct connectivity with all leading global hotel chains and rental car providers, driving operational and financial efficiencies and creating scalability for the business whilst reducing dependency on third party providers.• Responsible for development of delegate packages for Worldskills Abu Dhabi 2017• Spearheaded expansion of Etihad Holidays in the UK, Germany, North America, India and throughout the GCC with B2C and B2B online and offline channels and ongoing management of the daily running of Business Systems, Database, Wholesale Contact Centre and Sales teams.• Re-structure of the Wholesale Operations, Database and Product divisions including change management.• Relationship Management of all international Hotel chains and Rental car partners at Senior Executive level, including strategic planning and regular performance reviews.• Association with Starwood Luxury Travel Advisory Board 2015 in Abu Dhabi and 2017 in Singapore.• Centralized management of wholesale operating platform for multiple points of sale, channels and currencies, including relationship management with US based system providers.• Managing the RFI and RFP for the new wholesale operating system and the successful implementation and launch of the new platform in 2014.• Development of business cases in coordination with key stakeholders across the business, including Finance, PMO, Legal, Commercial, etc. to deliver maximum financial returns to the company by negotiating optimal commercial terms and achieving ROI.• Responsible for delivering annual wholesale revenue target of $50m USD with Steady Year on Year revenue growth of 25% since 2012.

• Launched Emirates in the South Island to become the strongest international carrier out of Christchurch.• Achieved or exceeded revenue and passenger targets every year from 2004 to 2012.• Responsible for point of sale revenue target of approx. $40m NZD and expenditure budget of $1.2m NZD.• Development and execution of annual business plans • Promote Dubai Stopover Program to the trade and direct customers and raise awareness of destination Dubai.• Accountable for day-to-day activity of field sales staff including overall customer satisfaction and delivery.• Reporting and Competitor Analysis to drive new business opportunities

• Accountable for all product development and contracting.• Strengthened company's business by leading implementation of Preferred Supplier Program in NZ.• Lead and directed all product development, including contracting/ tariffing and delivered best available rates and terms & conditions for the company.• Managed incentive division of the company, NZITC• Developed and directed strategy for launch of AOT New Zealand and New Zealand Incentive Travel Company (NZITC).• Recruitment and management of the NZ team.• Representing the company at trade events, as well as sales missions through the UK and Germany.

• Secured all inbound cruise business to NZ from the German market. • Election to the Cruise New Zealand management committee in 1999 and 2000 and Destination Queenstown advisory board for the C&I target visitor group in 2000.• Responsible for all Sales & Marketing activities and Operations for the cruise and incentive markets for the company.• Developing close relationships with clients in the European and North American markets• Representing the company at international trade events such as ITB, EIBTM, Headliners, tRAILblazers, IT&ME, Seatrade Miami.• Hosting clients on famils and site inspections.• Contracting services of suppliers in NZ and Fiji (hotels, airlines, guides, transport, venues, catering etc.).• Managing a team of fulltime staff and freelance contractors. During the short summer season ships visits often overlapped requiring activities for different liners to be run simultaneously in different ports in the country, often in geographically diverse locations. • Successful delivery of high revenue and high-profile projects• Member of SITE

• Developed inter-personal skills and cultural sensitivity by dealing with clients, local agents, guides and suppliers from different cultures and backgrounds, having different values, beliefs and expectations.• Gained in-depth worldwide destination knowledge on two Round-The World Cruises onboard 5 star MS Europa.

• Developed inter-personal skills and cultural sensitivity by dealing with clients, local agents, guides and suppliers from different cultures and backgrounds, having different values, beliefs and expectations.• Gained in-depth destination knowledge throughout Northern/ Central/ Southern Europe & Northern Africa.

Acquired destination knowledge across Europe, the Americas, Asia and gained valuable customer service skills.

Acquired destination knowledge across Europe, the Americas, Asia and gained valuable customer service skills

• Successful management of all travel arrangements during the 1994 Soccer World Cup throughout the USA for 500 travellers of the German Soccer Federation, including German media, players' wives & families as well as spectators.

• Handling travel arrangements for prestigious international events including, FIFA Soccer World Cups and European Championships, AFL Superbowls, ATP Tennis Tournaments and Davis Cup Events