Answering calls and perform any IT related troubleshooting steps to resolve issues and escalate to L2 if necessary.AD management.Office 365 admin.Add users to Roi online.Troubleshoot any issues with Citrix receiver vms and saving records from Epic to ROI.

Office 365 administrationWindows 10 troubleshootingActive Directory managementHardware/Printer installsManage intranet VPN connectivitySoftware troubleshooting and installs.Escalation point for software and network infrastructure troubleshooting.

Troubleshoot remote users with network, software and account issues. Including:password resets and Microsoft Office accounts.Assist with network and VPN connectivity.Reset and unlock user accounts in Active Directory.Microsoft Office Suite installs, troubleshooting.Manage Microsoft Exchange and Active Directory accounts.Perform any needed updates and software installs.Escalate any issues as needed using a ticketing tracking system.

Manage and maintain network infrastructure and connectivity with network.Install and manage VoIP phones within LAN.Add/Update users in Active directory.Implement and installed Windows 10 PCs at corporate building and remote sites.Install hardware upgrades, software, install Windows updates and add workstations to domain.Install network printers, desktop printers and coordinate any specific troubleshooting/hardware issues with print vendor.Set up software and manage user accounts on Microsoft Surface tablets for mobile therapist.Set up VPN connectivity for mobile users.

Help Desk SupportAnswer calls and assist users with any I.T. related issues and record solutions in a ticket tracking system.Troubleshoot and manage clients across WAN using remote desktop and other remote sharing software.Rebuild and maintain PC’s, Laptops, and multi-functional printers on local network.Deploy and manage tablets, cell phones needed for field staff.Re-imaging PC’s and Laptops as needed.Install and maintain network printers on network.Perform hardware and software upgrades as needed and monitor assets in database.Assist users with Electronic medical records software and escalate if needed.Manage, maintain and troubleshoot 24-hr. camera system. Set up and install new software on PC’s, Laptops in network.Manage VoIP phone system.Assist users with Microsoft Office 365 Exchange mail setup and troubleshooting.Maintain servers, PC’s, Laptops, and mobile devices and connectivity on LAN.Run backups on servers on network.Add and delete users from Active directory.Maintain daily report of work performed and communicate with the I.T. team any issues to be escalated.

Tech Sales Associate and Certified TechnicianProvide customers with the best solutions for their office supplies, computers, printers, laptops and other electronic devices. Troubleshoot problems with customer's desktops, laptops, printers, and peripherals. Offer tech solutions for customers that will meet their business and personal needs.Provide customers with their shipping needs at the best price.Assist at P.O.S. register during busy times.

Operate mail insert machinery in processing statements and mail parcels to Vanguard clients.Transport mail materials and supplies for use in print/mail, warehouse, and literature fulfillment operations.Receive, inspect and distribute mail parcels (UPS, FedEx, US mail) and supplies to internal Vanguard clients.Responsible for transporting printing materials and parcels to both internal and external Vanguard clients.Manage internal and external client mail database.Record and track daily driving mileage.Deliver daily transaction checks.

Assemble natural gas and propane-fired residential and industrial boilers in lean manufacturing process.Transport raw materials and finished product from intake to final production.Operate block press machinery and pressure test boilers for quality control inspection.

Troubleshooting, fixing, and configuring hardware devices.Install software to pc’s and laptops within the campus and businessoffice’s local area network.Set up printers to local area network and local PC's.Install Cat 5e network cabling within campus.Re-image PC’s and Laptops on network when needed.

Operate machine in processing zinc, copper, nickel, and tin coatings for various hardware applications in the auto, construction, and manufacturing industry.Transport materials for processing and final product for shipment.File grievances within shop for local union.Record all work performed and maintain a safe work area.Record hours and agenda at meetings.Maintain working relationship between management and union employees in establishing protocols, policies and procedures for maximum productivity.