Thomas Walton Email & Phone Number

Plano, TX, US

I am an experienced Field Service Engineer with a proven track record in maintaining and optimizing Supermicro H100 GPU systems. I have honed my expertise in HPC and AI environments, driving innovation and efficiency. I thrive on solving complex technical challenges and am passionate about contributing to cutting-edge projects.

Dallas, Texas, US

• Manage infrastructure and help desk staff, employee development and training, performance reviews and creating team objectives
• Assists hands-on with Tier 2 and Tier 3 escalations
• Hands-on assistance during outages, network downtime and employee absence
• Ensure customer service is timely and accurate on a daily basis
• Weekly and monthly reports to Leadership of help desk productivity
• Recruit, train, develop and support IT technicians

Dallas, Texas, US

• Manage employee performance through effective analysis of key metrics
• Oversee planning, procurement, deployment, operations and maintenance of all end-user technologies
• Created operational policies, procedures, standards, SLA’s, guidelines and best practices
• Managed planning, implementation and deployment of information systems security, anti-virus, all end-user hardware, software and data protection
• Provided oversight for IT operations, support desk, service calls and escalated problem solution
• Handled Tier 2 and 3 escalations of support cases for hardware, software and mobile devices

Dallas, Texas, US

• Directed, planned and organized activities of professional and administrative staff on providing information technology services
• Managed documentation and drafted weekly project communication reports, which were presented at meetings to Leadership
• Created and led multiple teams to ensure forecasted objectives and projects were met on time and under/on budget
• Provide guidance and project management for the implementation of IT infrastructure, including systems, storage, virtualization, network and physical, security
• Managed, troubleshot, backed up and restored data including operating systems, files and documents to provide comprehensive systems management and support
• Directed all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment

Dallas, Texas, US

• Led migration to new Windows servers, including migration of all user's accounts, computer accounts, Exchange mailboxes.
• Created Powershell scripts to help with day-to-day management of Active Directory and Exchange inboxes.
• Responsible for monitoring VMware virtual servers including 24- hour support for late night emergencies.
• Managed company VOIP phone system and extension listings.
• Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.
• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology Infrastructure.

Dallas, Texas, US

*Respond to incoming help requests from end users via telephone, email and walk-ups that provide users with prompt resolution*Provide training on all Microsoft Office Suite programs and personal computer, cell phone, desk phone and other technology related equipment*Participate in identification and selection of instructors and external course providers.

Dallas, Texas, US

Manage and maintain all local software and hardware licensing to ensure conformance*Support determination of local customer needs for yearly budgeting process and request for proposal processes*Maintain server, upgrade, secure, system backup and disaster recovery preparation*Support implementation and planning of deletions, additions and major changes to.