Thomas Walton Email & Phone Number

Plano, Tx, Us

Plano, Tx, Us

I am an experienced Field Service Engineer with a proven track record in maintaining and optimizing Supermicro H100 GPU systems. I have honed my expertise in HPC and AI environments, driving innovation and efficiency. I thrive on solving complex technical challenges and am passionate about contributing to cutting-edge projects.

Dallas, Texas, Us

• Manage infrastructure and help desk staff, employee development and training, performance reviews and creating team objectives• Assists hands-on with Tier 2 and Tier 3 escalations• Hands-on assistance during outages, network downtime and employee absence• Ensure customer service is timely and accurate on a daily basis• Weekly and monthly reports to Leadership of help desk productivity• Recruit, train, develop and support IT technicians • Create, develop and set SLAs for department• Purchase, track, monitor all technology equipment• SharePoint and Office365 tenant administration• Create goals, objectives and strategy for IT department• Hire staff, assign, direct and evaluate department staff • Oversee development and training of staff • Strategic alignment of company technology, ensuring growth and scalability of the company• Lead development and implementation process for the organization’s IT department and systems• Establish efficiency and efficacy standards, providing recommendations for improvement of technology infrastructure• Create processes and standards for selection, implementation, change management, and support systems• Develop, manage and track the department budget, maintaining and efficient cost structure while focusing on improving performance, data security, and stability• Lead team with experience, expertise and passion with strong commitment to world-class customer service and professionalism• Manage third party hardware and software vendor relationships to ensure smooth continuous operations and timely completion of tasks; evaluating vendors annually and conducting periodic analysis of in-sourcing vs. out-sourcing• Manage software licenses; created and performing reporting and auditing processes• Understanding of ITIL covering service desk, incident management, problem management, change management and knowledge management

Dallas, Texas, Us

• Manage employee performance through effective analysis of key metrics• Oversee planning, procurement, deployment, operations and maintenance of all end-user technologies• Created operational policies, procedures, standards, SLA’s, guidelines and best practices• Managed planning, implementation and deployment of information systems security, anti-virus, all end-user hardware, software and data protection• Provided oversight for IT operations, support desk, service calls and escalated problem solution• Handled Tier 2 and 3 escalations of support cases for hardware, software and mobile devices• Created implemented, and oversaw the operational procedures of On-boarding/Off-boarding• Created weekly, monthly and annual reports of help desk metrics and SLA’s for Leadership

Dallas, Texas, Us

• Directed, planned and organized activities of professional and administrative staff on providing information technology services• Managed documentation and drafted weekly project communication reports, which were presented at meetings to Leadership• Created and led multiple teams to ensure forecasted objectives and projects were met on time and under/on budget• Provide guidance and project management for the implementation of IT infrastructure, including systems, storage, virtualization, network and physical, security• Managed, troubleshot, backed up and restored data including operating systems, files and documents to provide comprehensive systems management and support• Directed all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment• Assess new innovative technologies, mission critical systems, security, communications, and business continuity• Managed infrastructure and help desk staff, employee development and training, performance reviews and creating team objectives• Led migration to Office 365, including conversion of end-users mailboxes

Dallas, Texas, Us

• Led migration to new Windows servers, including migration of all user's accounts, computer accounts, Exchange mailboxes.• Created Powershell scripts to help with day-to-day management of Active Directory and Exchange inboxes.• Responsible for monitoring VMware virtual servers including 24- hour support for late night emergencies.• Managed company VOIP phone system and extension listings.• Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology Infrastructure.• Provide hardware and software engineering support for Information Systems.• Support staff with Tier2 and 3 resolution of systems issues, malfunctions or software problems.• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.

Dallas, Texas, Us

*Respond to incoming help requests from end users via telephone, email and walk-ups that provide users with prompt resolution*Provide training on all Microsoft Office Suite programs and personal computer, cell phone, desk phone and other technology related equipment*Participate in identification and selection of instructors and external course providers for specialized training needs*Install and update software and hardware of new workstations*Assist users with issues and problems from a variety of sources including proprietary and MS Office applications and MS Operating Systems as well Mac OSX*Coordinate with third party support service providers for vendor support*Work directly with users having issues throughout entire problem solving process, including identifying the problem, determining the cause, conducting an investigation, explaining steps to solve the issue

Dallas, Texas, Us

Manage and maintain all local software and hardware licensing to ensure conformance*Support determination of local customer needs for yearly budgeting process and request for proposal processes*Maintain server, upgrade, secure, system backup and disaster recovery preparation*Support implementation and planning of deletions, additions and major changes to support regional infrastructure*Recommend software and hardware solutions compromising of upgrades and new acquisitions*Install software, maintain and introduce training as needed*Inform senior staff about industry innovations and recommend relevant upgrades*Develop and maintain vendor relations*Maintain and secure passwords, file system security and data integrity for desktop*Setup user and accounts and mailboxes along with backup, security and restoring files in MS Exchange