Odigo is a world-beating Cloud Customer Experience solution, positioned as a leader by ISG in its latest Provider Lens report for Contact Center as a Service (CCaaS).Odigo as a software company is headquartered in Paris, with a presence throughout Europe, Americas and Asia; Odigo is among the top-12 software vendors of French origin.Odigo Experience empowers our prospects and clients all along their journey to best-in-class customer service. Covering both pre-sales and professional services, its 50+ team includes Odigo evangelists, presales consultants, trainers, customer success managers, AI & Bots trainers, data scientists, innovation managers and business consultants, located in Paris, Madrid, London, Amsterdam and Dusseldorf.Member of Odigo Excom.

Twenty one years of professional experience in management consulting at what is now Capgemini Invent, dedicated to helping companies to increase their performance using tech.Working with both Business and IT sides, I helped large compagnies to design new services, enhance customer experience and transform their organization, leveraging what new technologies had to offer: Mobility, Cloud, AI…I also assisted CEOs and CIOs to embrace innovation: transform organization and processes, design new solutions and business models, industrialize operating model.All industries covered, with a personal focus on: - Energy & Utilities (Engie, EDF...). - Financial services (Caisse des dépôts, BNP Paribas...). - Public services (Pôle emploi, Acoss, CNAF, French Postal services…). - Telcos (Orange, SFR, Bouygtel).Member of "Technology" practice within Capgemini Invent, my responsibilities encompassed business development (personal bookings of 5-10 M€ per year), project managagement (teams of 5-20 consultants), offer development and recruitment.During the past years, I also lectured classes on Marketing at ESSEC business school and on IT Strategy at CentraleSupelec engineering school.