• Investigate incidents of Theft (Both External & Internal). Make recommendations to Mitigate Losses Due to Theft.• Investigate & report on Safety Incidents (Both W/C and G/L). Perform Root Cause Analysis and recommend changes to prevent future occurrences. • Provided training for Safety and Loss Prevention topics to individual associates, and store teams in multiple store locations.• Selected as ‘Shining Star’ for my district team as voted by my superiors.• Elected ‘Unsung Hero’ for my District team as voted on by my peers.• Passed St Charles County, MO Security License Program – Current through 12/21/2019

• Maximize Associates to Ensure Store was Grand-Opening Ready each day.• Ensure smooth product flow from receiving and on to selling shelf for world class customer experience.• Maintain Bin/Shelf/Bay/Aisle integrity to aid in inventory accuracy

• Oversee Checkout, Administrative Office, Facility Services, Receiving, Delivery, Freight Flow, and Installed Sales.• Develop my Department Managers so they knew expectations from Store Manager & how I performed my job functions.• Ensure Opening & Closing Procedures are being followed.• Analyze Monthly Income Statement and ensure all is correct. If not correct notify General Accounting and explain.

• Oversee Administrative Office Staff, Checkouts, and Loaders.• Ensure proper credit given on each bank deposit.• Utilize staffing to ensure world class customer service while maximizing return on investment.• While in this position Increased Store Sales of Extended Protection Plans by 10% year over year.• Highest close rate in district 2013 & 2014 (18%)

• Manage all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area.

• Responsible for marketing to outside Businesses & Families to acquire & retain customers. Marketing League & Group Events to potential & current customers.• Review prospective employees’ applications & conduct interviews. Ensure accuracy & completion of tax forms & necessary documentation for new hire orientation. • Involved in employee reviews, discipline, and dismissal. Involved in evaluating and changing schedules for other departments within the bowling center. Ensuring orders are placed to maintain proper inventory levels.

• Full Responsibility for P&L Results & Issues. Responsibilities include accounts payable, accounts receivable, NSF check collections, bank deposits, vending collections, amusement collections, daily on site cash management, purchasing, ensuring sales department is operating efficiently & meeting sales expectations, overseeing F&B operation and ensuring operation within Cost of Goods guidelines, meeting corporate audit guidelines, and ensuring guest satisfaction. • Increased gross center revenue by $30,000.00 in first year as General Manager, and Increased Gross Center Revenue by $40,000.00 in 5 Months of 2008. • Manage use of all vending machines and perform analysis to maximize profits. Collaborate with liquor and outside game vendors to determine best market fit.

• Opened new XL service model in October 2005. Demonstrated proactive management abilities by identifying the importance of world class service. Cultivated and maintained efficient standards of center. • Responsible for hiring and retaining superior staff. Served as liaison between the retail establishment and public by providing a safe entertainment environment. • Consulted with GM and executed commercial analysis of township to identify sales boundaries for maximum group event and league revenue. • Managed operations of retail bowling center, which included all duties/procedures from opening to closing facility - daily cash handling, sales reconciliation, payroll, and acting general manager when GM out of town or on vacation. • Responsible for inputting all pricing and configuring all menu screens for point-of-sale registers. • Managed/maintained all networks and computer systems on site.

• Managed operations of retail bowling center, which included all duties/procedures from opening to closing facility - daily cash handling, payroll, and acting general manager when GM out of town or on vacation.• Responsible for inputting all pricing and configuring all menu screens for point-of-sale registers.