Experienced operations and franchise relationship professional adept at aligning corporate strategies across multiple regions, ensuring best-in-class customer experience, skilled at working with human resources to align initiatives, successfully managing a team to reach corporate goals and business objectives, ongoing responsibilities to interview and onboard new franchisees, actively works with senior management to drive corporate planning and strategic initiatives. Successfully managed a high-performing team with oversight of over 150 locations in 12 states. Increased annual comparable sales and customer count year-over-year.

Oversaw fiscal and brand operations for four corporate restaurants and 66 high volume franchises in 19 states with annual revenue of ≈ $71,000,000. Directed $745,000 marketing budget with direct reports in culinary, marketing, three franchise directors, and one director of operations, plus field and administrative staff. Revitalized and upscaled brand image based on demographic and market trends. Worked closely with franchisees on acquisitions, security and technology, rights, and legal issues. Identified, recruited, trained, and mentored talented personnel. Provided strategic assistance and operational support in all areas of operations, service standards, training, safety, and sanitation. • Stabilized all franchises and maintained trust and loyalty through transition during complex acquisition resulting in positive comp sales growth YoY for five consecutive years since 2012.• Coordinated all operational training, hiring, menu sales, and support for new franchisees to ensure profitable operation and cost controls in place. • Ensured all franchises in compliance with multiple safety / OSHA environmental / waste management, food handling regulations, and other state federal health rules. • Spearheaded proper brand representation that all operating standards, procedures, and policies followed.

Opened 20 new franchises and oversaw total of 64 franchises in ten states nationwide for one of fastest growing concept restaurant. Each franchise valued at approximately $1,000,000 in annual revenue. Evaluated new emerging real estate markets with generous lease terms, particularly attractive “B” sites. • Negotiated leasing, cost-to-build and equipment at each location ranging from $130 to $140/sf. for sales to investment ratio of approximately two to one on restaurants of approximately 3,400 to 3,800 square feet.

Directed multiple units throughout Texas, Wisconsin, and Kansas markets. Established marketing plans for opening, FF&E, hiring, and training of all personnel. Opened San Antonio, Austin, Dallas, and Houston markets, with full P&L and budget responsibility. Negotiated vendor contracts and bidding as well as provided corporate support for new franchise operators.

. Accountable for P&L and personnel functions including hiring and assignment of 180+ employees in business grossing more than $5,500,000 )) in annual revenue. Oversaw $200,000 annual advertising and marketing budget. Opened five new restaurants throughout Lawrence, Wichita, and Greater Kansas City market during tenure. Handled all aspects of hiring, training, management talent development, food and beverage cost controls, vendor negotiations on supply purchases, and oversight of warehouse operations––including distribution, logistics, and procurement. Ensured highest quality service and food value in accordance with corporate mission and goals.

Opened 3 new units in Washington and Texas with responsibility for all staffing and management training. Provided personalized in-store training in all aspects of operations –– sharing best practice concepts based on experience and prior successes. Ensured brand compliance as well as compliance with all operational, service, safety and sanitation standards and regulations.