Thomas Sayers Email & Phone Number

Plano, Texas, Us

Braintree, Ma, Us

Built 6 person team responsible for Corporate Technical Operations, and Security- Relieved EVP of all Corp, security, infrastructure and help desk responsibilities.- Created Multi-Year Enterprise Architecture and Security Roadmap providing strategic direction.- Initiated Corp security program driving initial internal review and remediation. - Selected Palo Alto firewalls and Aruba switches and APs through formal vender evaluation process that ensured achievement of business requirements and deployed technology meeting highly aggressive hyper-growth deadlines.- Engaged compliance and training team to develop appropriate security awareness content for employee training.Addressed business continuance requirements with implementation of Corp wide VPN access, redundant circuits, and QoS and for reliable remote user access during emergency events across primary and backup facilities.Selected and implemented IAM/Jumpcloud DaaS/SSO/Radius platform to replace on-prem AD and Onelogin SSO.Managed AWS root account, IAM, budgeting, IT Office, DataScience and Marketing centric environment support.Implemented temporary ~100 person Call Center in Regus facility in Houston,TX in just 3 day period to address the board of directors mandate for acceleration of buildout to meet the financial and growth objectives.Addressed user service and data access controls by initiating extensive manual onboarding and offboarding process documentation to ensure retention of process knowledge as well as adherence security policy.Completed new Boston HQ Buildout on schedule after resignation of key team member 5 weeks prior to delivery date requiring 80hr work weeks and de-prioritization of non-essential tasks.While planning buildout of ~1000 agent Houston based call center, I was instructed to close the Boston office and relocate its infrastructure to Houston to establish the new HQ/Call center there.

Relieved COO of responsibilities for Datacenter and SaaS Infrastructure Operations management. Provided technical leadership and expertise in infrastructure optimization, security, consolidation and management creating an environment for continual improvement of architecture and processes.- Redesigned Firewall policies and nomenclature to segregate policies, lines of business and function.- Implemented VPN accounts and associated firewall policies to isolate lines of business and administration.- Reduced HyperV guest cost per customer cost by ~75% or ~$1.6K/customer with redesigned existing servers quadrupling capacity by repurposing attached storage as pivot point for re-architecture of virtual infrastructure.- Implemented KPI Performance logging for SQL, HyperV Hosts and guests, storage and network systems.- Developed user experience monitor and load testing scripts leveraging Powershell and RestAPIs.- Researched performance monitoring platform options and through POCs selected site24x7.com.- Implementing regularly scheduled patching.- Drove data center consolidation that reduced rack space by 50% and cost by ~$120K/year and $2Mil non-recurring unsupported hardware replacement costs.- Resolved Critical Availability SLA failures as a result of extensive storage corruption recovery delays in Win2003 check disk and volumes greater than 64Tb by redesign and migration to sub 64TB volumes enabling live disk recovery.- Redesigned database and Hyper-V volumes following best practices optimizing performance and a cost savings of 85%.- Cut maintenance plan complexity and runtime by 50%, consolidating maintenance outside of peak operational hours with redesign of maintenance plans and implementation of SQL best practices for hardware and OS config.- Developed custom employee training programs for direct reports for SQL Database, Hyper-V, Storage, and Network Administration with content directly applicable to issues and projects.

Built operations team of 3-5 administrators and managed all aspects of IPM operations, architecture and infrastructure project management. Supported two diverse, immature and complicated businesses lines with revenues of $35M, 90%+ margins with limited sources. The services consisted of 14 applications, 20 different technologies -Realized ~$800K/year gross revenue with 95%+ margins through the design and implementation of new IPM - ICANN Registrar Domain Escrow (RDE) system- Achieved SOX compliance through migration of legacy environments out of production along with proper division of roles, responsibilities and access from global engineering group to new operations group- Generated significant cost savings in corporate data center consolidation efforts by stepping in leading migration efforts of IPM physical environment and application to new data center- Dramatically reduced cost of technical refreshes by 80% as well as improved the efficiency, flexibility, and management of infrastructure through the implementation virtual infrastructure and physical to virtual migration.- Drove reduction of deployment failures and improved application stability by 75%, through operational oversight and implementation of ITIL processes and deliverables within agile/scrum development processes - Negotiated engineering deliverables to operations for server/application build and deployment processes along with associated deployment standardization through creation of release catalog and deployment framework- Engaged Corporate Security and IPM Engineering teams to setup monthly security scanning of IPM production environments as well as the prioritized remediation process.- Nominated for Mountaineering Award for TCS for extensive efforts in support Global Domain Customers- Operations liaison for design and implementation of IPM - ICANN Registry Domain Escrow (RyDE) platform to support escrow of ICANN's implementation of new gTLDs

Application infrastructure architect and supervisor. Grew team from team from 0 to 6 administrators. Responsible for all aspects of application management, monitoring, administration, infrastructure architecture and project management, hiring, mentoring, change control. Infrastructure consisted of 2 dozen of UNIX servers, 100 application and web servers in isolated application silos across 4 environments.- Cut Application Infrastructure costs by 50% with consolidation of application instances and Sun servers along with migration of full weblogic server licenses to webogic express servlet engine.- Greatly reduced administrative complexity through designed and implemented highly scalable Unix based web and application server infrastructure, administrative framework and integrated tools.- Driving force behind the development and implementation of highly scalable automated deployment infrastructure and processes

Infrastructure Architect and IT manager responsible for monitoring, administration, 24/7 support, infrastructure architecture and project management, hiring, mentoring. - Saved $15K/month overhead by eliminating need for external international consultants by taking over administration and management of all production and business users environments. Handled T1 Connections, migration and expansion of existing network infrastructure. Administrated Exchange Server 5.5, Compaq Servers, StorageWorks Arrays, NES 3.6/Iplanet 4.0 Web Servers, Weblogic 4.5/6.1 and Oracle 8i database servers. Provided initial desktop support and trained others to take over associated responsibilities. - Save $500K while driving the reverse engineering, optimization of infrastructure, operations and project management during migration to new co-located data center. Researched financial stability, interviewed and toured new hosting providers, reporting findings to CTO so he could make the final decision to move the production environment to a more stable provider in the Boston area.

Eumedix.com – European Medical Equipment Auction Exchange - Website Designer for DBA architect. Contributor in the definition of the business requirements. Developed prototype wire frame site. Conceptualized the design for reverse auction engine. Responsible for the development of logical and physical data model to support business model requirements consisting of catalog and reverse auction functionality. - Responsible for managing the development of the administrative back-end at clients site in Amsterdam.

Groton, Connecticut, Us

Developer and Instrumentation Lab Manger responsible for project administration of test and data acquisition systems.- Recognized as a team leader and driving force on a 5 year project tasked to significantly change how data from Nuclear Submarine test data is acquired, transported, warehoused, and analyzed.- Participated in the installation and configuration of ATM network. Performed network administrative tasks as required to maintain the networks. Administrated Windows and Unix servers. Developed and implemented server backup and recovery procedures. - Designed and developed multi-threaded scalable data pump NT Service using C/C++ and Oracle Call Interface (OCI). The "Data Pipe" was able pump high volume data from a legacy RMX/Multibus II real time data acquisition system to the OLTP database achieving 2GB/Hour ingestion rates. This testing validated our ability migrate from our existing flat file data storage system to relational database-centric acquisition and data analysis system.- Designed and developed extraction transformation and transportation (ETT) automation leveraging rolling buffer design using table partitioning. - Responsible for database administration to support operational and developing database applications

Bachelor Of Science (Bs), Electrical Engineering

Bachelor Of Science - Bs, Electrical And Electronics Engineering + Software